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Senior Tech Support Jobs in Virginia (NOW HIRING)

Halvik

Sr. Technology Specialist

Alexandria, VA · On-site

This role supports the assessment and integration of software technologies and solutions geared ... The Senior Technology Specialist will work closely with Halvik's delivery team, the customer, and ...

Halvik

Sr. Technology Specialist

Alexandria, VA · On-site

$125K - $140K/yr

This role supports the assessment and integration of software technologies and solutions geared ... The Senior Technology Specialist will work closely with Halvik's delivery team, the customer, and ...

AeroVironment

Director, Global IT Support

Herndon, VA · On-site

$163K - $261K/yr

Worker Type Regular Summary The Director, Global IT Support is a senior technology leader responsible for overseeing enterprise-wide end-user support for approximately 5,000 employees across multiple ...

AeroVironment

Director, Global IT Support

Arlington, VA · On-site

$163K - $261K/yr

Worker Type Regular Summary The Director, Global IT Support is a senior technology leader responsible for overseeing enterprise-wide end-user support for approximately 5,000 employees across multiple ...

Nooks

IT Support Specialist

Arlington, VA · On-site

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... Resolve issues or escalate them cleanly to senior staff, keeping every handoff documented.

Nooks

IT Support Specialist

Arlington, VA · On-site

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... Resolve issues or escalate them cleanly to senior staff, keeping every handoff documented.

PGLS

Sr. IT Support Specialist

Arlington, VA · On-site

Overview The Sr. IT Support Specialist is the face of IT at Piedmont Global. Your customers are your colleagues and you are fast, patient, and clear, whether you are helping a new hire on day one or ...

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Senior Tech Support information

See Virginia salary details

$48.7K

$92.2K

$129.9K

How much do senior tech support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for senior tech support in Virginia is $92,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,300.00 and $103,200.00 per year, depending on experience, location, and employer.

What is a senior tech support?

Senior Tech Support specialists are experienced professionals who provide advanced technical assistance to customers or internal users. They handle complex technical issues that frontline support staff may not be able to resolve, often involving troubleshooting hardware, software, or network problems. In addition to resolving incidents, they may mentor junior team members, document solutions, and help improve support processes. Their role is crucial in ensuring the stability and efficiency of IT systems within an organization.

What are the key skills and qualifications needed to thrive as a senior tech support?

To thrive as a Senior Tech Support, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and usually a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential. Strong communication, patience, and problem-solving skills distinguish top performers in this role. These competencies ensure swift resolution of complex issues, high customer satisfaction, and effective mentoring of junior staff.

What are some common challenges faced by senior tech support professionals, and how can they effectively address them?

Senior Tech Support professionals often encounter complex technical issues that may not have straightforward solutions, requiring in-depth troubleshooting and creative problem-solving. They are also expected to manage escalated customer concerns while balancing multiple priorities and tight deadlines. Effective communication and collaboration with engineering or product teams are essential, as is staying updated on evolving technologies. Building strong relationships across departments can help streamline issue resolution and contribute to overall team success.

What is the difference between Senior Tech Support vs Tech Support Specialist?

AspectSenior Tech SupportTech Support Specialist
Required CredentialsTypically 2+ years experience, certifications like CompTIA A+ or Network+Entry to mid-level, similar certifications often required
Work EnvironmentSupport teams, help desks, on-site or remoteHelp desks, call centers, remote support
Employer & Industry UsageIT departments, tech companies, service providersIT support roles across various industries
Common Search & Comparison IntentUnderstanding seniority, responsibilities, career progressionEntry-level support roles, skill requirements

Senior Tech Support professionals typically have more experience and handle complex issues, mentoring junior staff, and providing advanced solutions. Tech Support Specialists are often entry to mid-level roles focused on resolving common technical problems. The senior role involves greater responsibility, expertise, and often leadership within support teams.

What are the most commonly searched types of Tech Support jobs in Virginia?

The most popular types of Tech Support jobs in Virginia are:

What cities in Virginia are hiring for Senior Tech Support jobs?

Cities in Virginia with the most Senior Tech Support job openings:

Senior Technology Solutions Architect

Arlington, VA • On-site

Zantech
IT Services • 51 - 200 employees
Learn more about Zantechexternal

Full-time

PTO

Re-posted 26 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Senior Technology Solutions Architect to contribute to the success of our upcoming Program Management and Cyber Support Services project for an Onsite role based out of Arlington, VA.
The Senior Technology Solutions Architect will play a crucial role in providing:
  • Technology Support
  • Technology strategy and innovation
  • Business process analysis and optimization
  • AI/ML integration and automation
  • Dashboard and data visualization development
  • Collaboration platform management (classified and unclassified)

The Senior Technology Solutions Architect serves as the lead for technology modernization and innovation efforts, ensuring the organization remains at the forefront of cybersecurity technology and operates with maximum efficiency and effectiveness. This position is responsible for designing, developing, and maintaining the digital infrastructure while integrating advanced technologies including artificial intelligence, data visualization tools, and collaboration platforms.
Impact: Directly enables operational efficiency and effectiveness through technology modernization, process automation, and integration of cutting-edge capabilities.
Responsibilities include, but will not be limited to:
  • Support enhancement of technical capabilities ensuring the organization remains at forefront of cybersecurity innovation
  • Support design, development, and maintenance of digital infrastructure
  • Ensure infrastructure meets needs of both internal staff and external stakeholders
  • Enable the project to operate more efficiently and effectively through integration of advanced technologies
  • Conduct business process analysis to identify areas where technology can improve operational workflows
  • Assess current technology environment and identify bottlenecks
  • Propose solutions that leverage modern tools and platforms
  • Recommend adoption of AI-driven tools to automate routine tasks such as data analysis, incident triage, and reporting
  • Integrate advanced technologies including artificial intelligence (AI), data visualization tools, and collaboration platforms
  • Support development of dashboards and visual tools providing real-time visibility into operations
  • Enable leadership and stakeholders to monitor key performance indicators
  • Create tools to track progress of cybersecurity initiatives
  • Design and configure secure environments for piloting new technological solutions
  • Manage and maintain collaboration platforms including Microsoft Teams, Slack, and SharePoint
  • Ensure platforms are optimized for both Classified and Unclassified communications
  • Identify new tools and platforms that can enhance the mission
  • Provide recommendations based on emerging trends and technologies in cybersecurity domain

Required Experience or Knowledge of the following technologies/functions:
  • Experience designing and implementing enterprise technology solutions
  • Experience with business process analysis and workflow optimization
  • Experience integrating collaboration platforms in government environments
  • Experience with both classified and unclassified system architectures
  • Skills Required:
    • Understanding of operational and technical requirements
    • Knowledge of artificial intelligence and machine learning applications for cybersecurity operations
    • Proficiency with collaboration platforms including Microsoft Teams, Slack, and SharePoint
    • Experience with data visualization and dashboard development tools
    • Understanding of federal security requirements including DHS Management Directive 4300 series, Sensitive Compartmented Information (SCI) systems, and National Security Systems requirements
    • Ability to conduct business process analysis and identify technology solutions
    • Strong understanding of cybersecurity technologies and operational environments

Required Education/Certifications:
  • Education Required: None specified
  • Education Preferred:
    • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Systems Engineering, or related field
  • Certifications Required: None specified
  • Certifications Preferred:
    • TOGAF or Federal Enterprise Architecture certification
    • AWS/Azure/GCP Solutions Architect certification
    • Certified Information Systems Security Professional (CISSP)
    • ITIL v4 Foundation or higher

Required Security Clearance:
  • US Citizenship and the ability to obtain and maintain an active Secret or higher clearance, per contract requirements.

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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