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Senior Tech Support Jobs in Virginia (NOW HIRING)

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

Showing results 41-60

Senior Tech Support information

See Virginia salary details

$48.7K

$92.2K

$129.9K

How much do senior tech support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior tech support in Virginia is $92,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,300.00 and $103,200.00 per year, depending on experience, location, and employer.

What is a senior tech support?

Senior Tech Support specialists are experienced professionals who provide advanced technical assistance to customers or internal users. They handle complex technical issues that frontline support staff may not be able to resolve, often involving troubleshooting hardware, software, or network problems. In addition to resolving incidents, they may mentor junior team members, document solutions, and help improve support processes. Their role is crucial in ensuring the stability and efficiency of IT systems within an organization.

What are the key skills and qualifications needed to thrive as a senior tech support?

To thrive as a Senior Tech Support, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and usually a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential. Strong communication, patience, and problem-solving skills distinguish top performers in this role. These competencies ensure swift resolution of complex issues, high customer satisfaction, and effective mentoring of junior staff.

What are some common challenges faced by senior tech support professionals, and how can they effectively address them?

Senior Tech Support professionals often encounter complex technical issues that may not have straightforward solutions, requiring in-depth troubleshooting and creative problem-solving. They are also expected to manage escalated customer concerns while balancing multiple priorities and tight deadlines. Effective communication and collaboration with engineering or product teams are essential, as is staying updated on evolving technologies. Building strong relationships across departments can help streamline issue resolution and contribute to overall team success.

What is the difference between Senior Tech Support vs Tech Support Specialist?

AspectSenior Tech SupportTech Support Specialist
Required CredentialsTypically 2+ years experience, certifications like CompTIA A+ or Network+Entry to mid-level, similar certifications often required
Work EnvironmentSupport teams, help desks, on-site or remoteHelp desks, call centers, remote support
Employer & Industry UsageIT departments, tech companies, service providersIT support roles across various industries
Common Search & Comparison IntentUnderstanding seniority, responsibilities, career progressionEntry-level support roles, skill requirements

Senior Tech Support professionals typically have more experience and handle complex issues, mentoring junior staff, and providing advanced solutions. Tech Support Specialists are often entry to mid-level roles focused on resolving common technical problems. The senior role involves greater responsibility, expertise, and often leadership within support teams.

What are the most commonly searched types of Tech Support jobs in Virginia?

The most popular types of Tech Support jobs in Virginia are:

What cities in Virginia are hiring for Senior Tech Support jobs?

Cities in Virginia with the most Senior Tech Support job openings:

Senior Technology Development Operations Manager

Reston, VA โ€ข Hybrid

Cooley
Law Firmsย โ€ขย 1 - 5K employees

$135K - $173K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 14 days ago


Job description

Senior Technology Development Operations Manager

Cooley is seeking a Senior DevOps Manager to join the Infrastructure & Development Operations team.

Position summary: The Senior Technology Development Operations (DevOps)Manageris responsible for leading the team thatdesigns, architects,deploys, tests,maintains,and documents the DevOps technology stack. This stack is responsible for facilitating a secure, CI/CD-enabled, and highly availableSaaS-baseddelivery and hosting environment for Cooley's custom applications. The Senior DevOps Manager will build and deploy green-field solutions where needed, and otherwise willprimarilywork to improve theefficiency,security,and availability/reliability of the enterprise DevOps and related infrastructure. This role will workin an integrated fashion with the development teams to build in-depth knowledge of the products and code, attending daily stand-ups as needed. In addition to being technically advanced, this position will use a high degree of emotional intelligence and the ability to work as a team towards complex and layered objectives. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

  • Provide experienced leadership in developing solutions for highly scalable, highly available, hybrid cloud (IaaS, PaaS, SaaS) infrastructure patterns and platform integrations across physical colocations and hyperscalers (AWS and Azure)
  • Manage, build, configure, administer, operate, and maintain all components that comprise our DevOps environment
  • Leverage industry standard Frameworks and Blueprints as a foundation to create best-in-class Terraform IaC module libraries
  • Lead the evolution of our DevOps and DevSecOps practice maturity
  • Act as a key member of the infrastructure architecture team to identify optimization opportunities throughout the infrastructure
  • Define, document, and enforce configuration standards and governance through IaC
  • Develop, test, deploy, and optimize DevOps IaC code deployment pipelines and practices
  • Provision automation using CI/CD (DevOps Pipelines) and IaC (Terraform) tooling
  • Serve as a technical escalation point
  • Work with our development and data teams to integrate products into a DevOps-managed environment
  • Develop and maintain scripts to automate tool/service deployments to our Hybrid Cloud environment through DevOps Pipelines and Releases
  • Participate in software releases and deployments
  • Contribute to the design, update, refinement, and documentation of operational processes
  • Provide technical mentorship and educate team members as a subject matter expert on IaC, containerization, and CI/CD
  • Brainstorm new ideas and ways to improve product delivery and efficiency
  • Consult peer teams for feedback during the design, testing, and implementation stages
  • Serve as direct supervisor and mentor to direct reports
  • Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
  • Support business professional development and continued educational opportunities
  • In collaboration with immediate supervisor and HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
  • All other duties as assigned or required

Skills and experience:

Required:

  • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
  • Ability to work extended and/or weekend hours, as required
  • Ability to travel, as required
  • 7+ years of relevant experience in cloud infrastructure and DevOps with 2+ years of exempt/management experience in relevant roles
  • Proficiency in AWS or Azure architecture, configuration, and security
  • Skilled in CI/CD pipeline design using Azure DevOps, Jenkins, or GitHub Actions
  • Strong Terraform expertise, including advanced workflows and tools like Terragrunt
  • Experience with Docker, Kubernetes, Helm, and GitOps tools (Flux, ArgoCD)
  • Familiarity with microservices deployment and release automation
  • Hands-on with .NET Core containers on Linux and scripting in Linux/Windows
  • Knowledge of open-source and NoSQL databases (e.g., MS SQL, MongoDB, Elasticsearch)
  • Experience with APM tools (Datadog, New Relic, etc.) and IaC security tools (Snyk, tfsec)

Preferred:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or associated discipline
  • Experience working with advanced ETL data workflows including technologies such as AWS EMR, Azure Synapse, Azure Data Factory, or Apache Hive/Spark/Airflow
  • Supervisory experience
  • Experience with IaC deployment of AKS/EKS/GKE architecture is highly desired
  • Experience with enterprise Data Lake environments using technologies such as DataBricks or Snowflake

Competencies:

  • Expert analytical/quantitative, problem-solving, and deductive reasoning skills, with experience performing advanced troubleshooting and root cause analysis of complex technical issues
  • Excellent organizational, planning, and time management skills and ability to work either independently or in a team environment to manage competing priorities and meet deadlines
  • Advanced verbal and written communication skills with the ability to present findings, conclusions, alternatives, and information clearly and concisely
  • Experience working with all levels of staff, management, stakeholders, and vendors with ability to build effective relationships through trust and diplomacy

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

The expected annual pay range for this position with a full-time schedule is $180,000 - $255,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.