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Senior Office 365 Support Engineer Jobs (NOW HIRING)

Bradsby Group

IT Support Technician

Boulder, CO

$25/hr

Skills - Office 365 Support 5 years of experience supporting IT Windows Active Directory (Windows 2008/2012) DNS/DHCP/LDAP/SSL/Exchange Experience with Dynamics Great Plains, Project Accounting, or ...

Palnar

Office 365 Engineer

... Engineering, or a related discipline; or the equivalent combination of education, technical training, or work/military experience. Preferred: • MCSE in Cloud Platform and Infrastructure • ...

Merge IT

IT Support Engineer - Vance, AL

Vance, AL · On-site

Merge IT is seeking to add an IT Support Engineer to their team in Vance, AL. The role involves ... • Support users with Office 365 applications and Windows OS issues • Document incidents ...

WME Group

Senior IT Support Engineer

Nashville, TN · Hybrid

The Senior IT Support Engineer will serve as a visible and trusted technology partner for employees ... office technology, AV, and Microsoft 365 services, this role will help improve service quality ...

Wmeimg

Senior IT Support Engineer

Nashville, TN · Hybrid

The Senior IT Support Engineer will serve as a visible and trusted technology partner for employees ... office technology, AV, and Microsoft 365 services, this role will help improve service quality ...

RIT Solutions, Inc.

Senior Microsoft 365 Engineer

$107K - $146K/yr

RIT Solutions, Inc. is seeking a Senior Microsoft 365 Engineer to implement and administer ... The role involves managing security services, supporting automation, and ensuring operational ...

Logitech

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for ... Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO. * Professional ...

Logitech

Senior Customer Support Engineer

Concord, NC · Hybrid

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for ... Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO. * Professional ...

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Senior Office 365 Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior office 365 support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior office 365 support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a Senior Office 365 Support Engineer?

To thrive as a Senior Office 365 Support Engineer, you need deep expertise in Office 365 administration, troubleshooting, and migration, typically supported by relevant IT degrees or certifications such as Microsoft Certified: Modern Desktop Administrator Associate. Experience with tools like Microsoft Exchange Online, SharePoint Online, PowerShell scripting, and Azure Active Directory is crucial. Strong analytical thinking, effective communication, and a customer-focused attitude are valuable soft skills in this role. These skills and qualities enable swift problem resolution, smooth service delivery, and positive user experiences in enterprise environments.

What does a Senior Office 365 Support Engineer do?

A Senior Office 365 Support Engineer is responsible for providing advanced technical support and troubleshooting for Microsoft Office 365 products and services. They help organizations resolve complex issues related to Office 365 applications, email, collaboration tools, and security features. Their role often includes managing migrations, implementing best practices, and ensuring seamless operation of cloud-based productivity tools. They may also mentor junior engineers and interface with Microsoft support on escalated cases.

What are common challenges faced by Senior Office 365 Support Engineers, and how can they be addressed?

Senior Office 365 Support Engineers often encounter challenges such as managing complex tenant migrations, troubleshooting multi-factor authentication issues, and staying current with frequent platform updates. These challenges can be addressed by maintaining strong documentation habits, actively participating in knowledge-sharing within the support team, and leveraging official Microsoft resources and communities. Additionally, collaborating with other IT departments and regularly attending training sessions helps in staying ahead of new features and resolving issues more efficiently.
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Senior Office 365 Support Engineer jobs near you
Infographic showing various Senior Office 365 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.

Office 365 Administrator

Noblesoft Technologies

Milford, MA • On-site

Contractor

Re-posted 19 days ago

Job description

Job Title: Email / IM / Collaboration Lead

Location:  Milford, MA 01757 (Onsite)

Mode : Contract 

Messaging Administration and Operations

  • Administer and oversee Exchange Online environments, including mailbox provisioning, retention configuration, and transport rule administration.
  • Maintain mail flow configurations, including connectors and message routing policies.
  • Manage shared mailboxes, resource mailboxes, distribution lists, and Microsoft 365 Groups in accordance with organizational standards.
  • Execute advanced mailbox operations, including migrations, recoveries, litigation holds, and archive management.

Advanced Troubleshooting and Tier 3 Support

  • Diagnose and resolve complex email delivery issues, including latency and service degradation.
  • Troubleshoot and support hybrid Exchange environments (on-premises and cloud) to ensure continuity of service.
  • Analyze and remediate issues related to mail routing, connectors, and DNS records (MX, SPF, DKIM, DMARC).
  • Produce root cause analyses (RCA) and provide preventive recommendations to reduce recurrence.

Email Security and Compliance

  • Configure and administer Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
  • Implement, monitor, and tune anti-spam, anti-malware, and phishing protection policies to mitigate email-borne threats.
  • Design, implement, and maintain email authentication protocols (SPF, DKIM, DMARC).
  • Support compliance requirements, including retention policies, eDiscovery, and audit activities.

Architecture and Design

  • Lead the design and implementation of messaging solutions and service enhancements.
  • Support migration initiatives, including on-premises Exchange to Exchange Online and cross-tenant migrations.
  • Provide technical direction to ensure scalability, high availability, and performance optimization of the messaging platform.
  • Contribute to transition and transformation initiatives to modernize and standardize messaging environments.

Monitoring and Incident Management

  • Monitor messaging services, alerts, and service health indicators to ensure operational stability.
  • Manage major incidents (Priority 1/Priority 2) and coordinate resolution efforts with Microsoft and third-party vendors, as required.
  • Adhere to ITIL-aligned processes for Incident, Problem, and Change Management.

Automation and Optimization

  • Develop and maintain automation scripts using PowerShell for Exchange Online.
  • Streamline operational activities, including user provisioning, reporting, and mailbox management.
  • Drive continuous improvement initiatives to enhance service efficiency and reliability.

Required Technical Skills

Core Messaging Technologies

  • Microsoft 365 (Exchange Online – advanced level)
  • Exchange Hybrid (on-premises + cloud integration)
  • Mail flow and transport configuration

Security & Compliance

  • Exchange Online Protection (EOP)
  • Microsoft Defender for Office 365
  • Email security technologies (anti-spam, anti-virus, threat protection)
  • SPF, DKIM, DMARC implementation

Directory & Identity

  • Azure AD / Entra ID
  • Active Directory (synchronization, AAD Connect)

Networking & Protocols

  • SMTP, TLS, and DNS (MX and SPF records)
  • Email routing and relay configurations

Scripting & Tools

  • PowerShell (Exchange Online & Azure modules)

Monitoring tools (M365 Admin Center, Security Center)