Job Summary:
AAC Technologies is seeking a Sr Endpoint Engineer to serve as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role involves configuring, maintaining, and troubleshooting various device management platforms while collaborating with multiple organizations to manage the full lifecycle of endpoint devices.
Responsibilities:
• Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms.
• Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity.
• Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting.
• Create knowledge and technical documentation for Tier I, II, and III teams.
• Provide mobile device, hardware, and software installation support.
• Assist in developing user documentation and installation procedures.
• Serve as an escalation point for complex endpoint issues requiring advanced technical expertise.
• Work closely with the engineering teams to support ongoing UEM modernization initiatives.
• Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy.
• Interact professionally with personnel during high-visibility or emergency support scenarios.
Qualifications:
Required:
• Minimum of five years of related experience
• 5+ years of experience with WorkSpace One, Microsoft Intune, and/or Jamf
• 3-5 years of experience with patch management processes
• 2 years of experience writing and leveraging PowerShell automation
• 3+ years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as ServiceNow
• Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance
• Extensive knowledge and hands-on expertise with WorkSpace One, Microsoft Intune, and/or Jamf
• PowerShell scripting proficiency (automation, compliance reporting, bulk management)
• Strong technical analysis and advanced troubleshooting capability
• Strong business/systems analysis skills when working with users to capture requirements
• ITSM platform system experience required (BMC or ServiceNow)
• Must obtain an agency public trust suitability determination prior to start date
• Must have excellent verbal and written communication and stakeholder-facing skills
• Must be able to lift up to 50 pounds
• Must be able to work independently and within a multi-disciplinary team in a fast-paced environment
• Must maintain a high level of customer service for all support interactions
• Must have the ability to meet demanding deadlines in a fast-paced technology environment
Preferred:
• BS in IT or related field
• Experience supporting a complex Federal agency enterprise
• Relevant certifications such as WorkSpace One, Microsoft Intune/M365, Microsoft Endpoint Administration, and Jamf 200/300
Company:
AAC Technologies is a vertically integrated manufacturer of micro components. Founded in 1993, the company is headquartered in Shenzhen, CHN, with a team of 10001+ employees. The company is currently Late Stage.