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Senior Correspondence Representative Jobs (NOW HIRING)

Westchester Medical Center

Sr Patient Service Rep

Valhalla, NY · On-site

$18.25 - $23.25/hr

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding ...

Westchester Medical Center

Sr Patient Service Rep

Valhalla, NY · On-site

$18.25 - $23.25/hr

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding ...

NEVERS CONSULTING GROUP LLC

Senior Accountant

Hilliard, OH · On-site

$70K - $87K/yr

  • Medical

  • Retirement

  • PTO

Paid time off Senior Accountant Full-Time | Hilliard, Ohio Build Your Career with a Growing Public ... Responding to IRS and state tax notices and correspondence. * Representing clients before the IRS ...

Rain Bird

Senior Customer Service Representative

Tucson, AZ · On-site

$18.50 - $25.50/hr

Overview The Senior Customer Service Representative - Pump Service (Senior CSR) works as part of a ... correspondence, responding within required timelines to resolve administrative concerns, support ...

New

Talkspace

Senior Client Support Representative

New York, NY · On-site +1

$21 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Client Support Representative will also be responsible for resolving complex and ... base, correspondence templates). * Recommend changes to existing support processes and/or ...

Posted today

Brookfield

Senior Claims Representative

Omaha, NE · On-site

$24.75 - $28.65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior. Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In ... Completing telephone calls and written correspondence to/from various parties (insured, claimant ...

New

cen.ai

Senior Customer Service Representative

Bedford, TX · On-site

$17 - $23.50/hr

Senior Customer Service Representative The Senior Customer Service Representative (Sr CSR) is ... Equivalent of four years in high school, plus night, trade extension, or correspondence school ...

Brookfield

Senior Claims Representative

Albany, NY

$24.75 - $28.65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior. Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In ... Completing telephone calls and written correspondence to/from various parties (insured, claimant ...

New

Brookfield

Senior Claims Representative

Albany, NY

$24.75 - $28.65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In Office ... Completing telephone calls and written correspondence to/from various parties (insured, claimant ...

New

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Senior Correspondence Representative information

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How much do senior correspondence representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for senior correspondence representative in the United States is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a senior correspondence representative?

Senior Correspondence Representatives are professionals who handle complex customer communications for an organization, often via email, letters, or online messaging platforms. They are responsible for responding to inquiries, addressing concerns, and resolving issues in a timely and professional manner. In addition to these tasks, they may also review and approve correspondence written by junior staff, ensure compliance with company policies, and assist in training new team members. Their role is crucial in maintaining positive customer relationships and upholding the organization’s reputation.

What are some of the primary challenges faced by senior correspondence representatives in managing high volumes of customer inquiries?

Senior Correspondence Representatives often encounter the challenge of balancing efficiency with accuracy while handling a large volume of inquiries. They must prioritize urgent communications, ensure all responses comply with company policies, and maintain a professional tone, even when dealing with complex or sensitive issues. Effective time management, strong attention to detail, and adaptability to new technologies or changing procedures are crucial for success in this role. Additionally, they frequently collaborate with other departments to resolve escalated concerns, which requires excellent teamwork and communication skills.

What are the key skills and qualifications needed to thrive as a senior correspondence representative, and why are they important?

To thrive as a Senior Correspondence Representative, you need excellent written communication skills, attention to detail, and a background in customer service or administrative support, often supported by a relevant associate's or bachelor's degree. Familiarity with customer relationship management (CRM) systems, document management software, and office productivity tools like Microsoft Office is typically required. Strong problem-solving abilities, organizational skills, and professionalism help build trust and efficiently resolve customer inquiries. These skills ensure accurate, timely, and effective handling of sensitive correspondence, directly impacting customer satisfaction and organizational reputation.

What is the difference between Senior Correspondence Representative vs Customer Service Representative?

AspectSenior Correspondence RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; experience in correspondence handlingHigh school diploma; customer service skills
Work EnvironmentOffice setting, handling complex correspondenceCall centers, retail, or office settings, handling customer inquiries
Employer & Industry UsageFinancial, insurance, or government sectorsRetail, telecommunications, hospitality, various industries
Common Search & ComparisonFocuses on correspondence and communication skillsFocuses on direct customer interaction and service

The main difference between a Senior Correspondence Representative and a Customer Service Representative lies in their responsibilities and experience level. Senior Correspondence Representatives typically handle more complex written communication within specialized industries, requiring experience in correspondence management. Customer Service Representatives focus on direct customer interactions, providing support and resolving issues. Both roles are essential in customer-facing environments but differ in scope and skill requirements.

More about Senior Correspondence Representative jobs

What cities are hiring for Senior Correspondence Representative jobs?

Cities with the most Senior Correspondence Representative job openings:

What are the most commonly searched types of Correspondence Representative jobs?

The most popular types of Correspondence Representative jobs are:

What states have the most Senior Correspondence Representative jobs?

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The top searched job categories for Senior Correspondence Representative jobs are:

Senior Correspondence Representative jobs near you
Infographic showing various Senior Correspondence Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $48,271 per year, or $23.2 per hour.

Sr Patient Service Rep

Westchester Medical Center

Valhalla, NY • On-site

$22.26 - $27.98/hr

Full-time

Posted 29 days ago

Job description

Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service Representative also acts as a liaison between the patient service representatives and management.
Responsibilities:
  • Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
  • Registers new patients and assists them in completion of necessary forms.
  • Verifies and updates current patient information (demographic, financial, clinical) in the EMR system
  • Scans completed forms, identification, and insurance cards into patient documents folder.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures.
  • Performs the functions of a Surgical Scheduler as needed and requested by management.
  • Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
  • Accepts payments, issues receipts, and reconciles cash drawer daily.
  • Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care
  • Provides translation for non-English speaking patients, their families, and staff if bilingual.
  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Accept deliveries of medical/office supplies and mail.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Manage, train, and educate patient service representatives to continually improve performance and skill level.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights; maintaining confidentiality.
  • Utilizes technology, including specialized software as applicable, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  • Other duties as assigned.

Qualifications/Requirements:
Experience: Minimum of two (2) years of customer service and/or medical office experience required.
Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.
Licenses / Certifications:
Other: Bilingual (English/Spanish) candidates preferred, but not required.
Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

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