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Senior Correspondence Representative Jobs (NOW HIRING)

Hines

Director - Development (Land)

Atlanta, GA · On-site

Serve as the Owner's Representative and monitor the flow of information among project stakeholders ... Ability to visually review and read correspondence, reports, etc. * Ability to handle stressful ...

New

City of Chico, CA

Senior Development Engineer

Chico, CA · On-site

$130K - $174K/yr

Maintains files, databases, and records related to development projects; prepares a variety of written reports, memoranda, and correspondence. * Represents the City in meetings with members of other ...

Hines

Director - Development (Land)

Atlanta, GA

Serve as the Owner's Representative and monitor the flow of information among project stakeholders ... Ability to visually review and read correspondence, reports, etc. * Ability to handle stressful ...

New

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Senior Correspondence Representative information

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How much do senior correspondence representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for senior correspondence representative in the United States is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are Senior Correspondence Representatives?

Senior Correspondence Representatives are professionals who handle complex customer communications for an organization, often via email, letters, or online messaging platforms. They are responsible for responding to inquiries, addressing concerns, and resolving issues in a timely and professional manner. In addition to these tasks, they may also review and approve correspondence written by junior staff, ensure compliance with company policies, and assist in training new team members. Their role is crucial in maintaining positive customer relationships and upholding the organization’s reputation.

What are the key skills and qualifications needed to thrive as a Senior Correspondence Representative, and why are they important?

To thrive as a Senior Correspondence Representative, you need excellent written communication skills, attention to detail, and a background in customer service or administrative support, often supported by a relevant associate's or bachelor's degree. Familiarity with customer relationship management (CRM) systems, document management software, and office productivity tools like Microsoft Office is typically required. Strong problem-solving abilities, organizational skills, and professionalism help build trust and efficiently resolve customer inquiries. These skills ensure accurate, timely, and effective handling of sensitive correspondence, directly impacting customer satisfaction and organizational reputation.

What is the difference between Senior Correspondence Representative vs Customer Service Representative?

AspectSenior Correspondence RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; experience in correspondence handlingHigh school diploma; customer service skills
Work EnvironmentOffice setting, handling complex correspondenceCall centers, retail, or office settings, handling customer inquiries
Employer & Industry UsageFinancial, insurance, or government sectorsRetail, telecommunications, hospitality, various industries
Common Search & ComparisonFocuses on correspondence and communication skillsFocuses on direct customer interaction and service

The main difference between a Senior Correspondence Representative and a Customer Service Representative lies in their responsibilities and experience level. Senior Correspondence Representatives typically handle more complex written communication within specialized industries, requiring experience in correspondence management. Customer Service Representatives focus on direct customer interactions, providing support and resolving issues. Both roles are essential in customer-facing environments but differ in scope and skill requirements.

What are some of the primary challenges faced by Senior Correspondence Representatives in managing high volumes of customer inquiries?

Senior Correspondence Representatives often encounter the challenge of balancing efficiency with accuracy while handling a large volume of inquiries. They must prioritize urgent communications, ensure all responses comply with company policies, and maintain a professional tone, even when dealing with complex or sensitive issues. Effective time management, strong attention to detail, and adaptability to new technologies or changing procedures are crucial for success in this role. Additionally, they frequently collaborate with other departments to resolve escalated concerns, which requires excellent teamwork and communication skills.
More about Senior Correspondence Representative jobs
What cities are hiring for Senior Correspondence Representative jobs? Cities with the most Senior Correspondence Representative job openings:
What are the most commonly searched types of Correspondence Representative jobs? The most popular types of Correspondence Representative jobs are:
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What job categories do people searching Senior Correspondence Representative jobs look for? The top searched job categories for Senior Correspondence Representative jobs are:
Senior Correspondence Representative jobs near you
Infographic showing various Senior Correspondence Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,271 per year, or $23.2 per hour.
Sr Dispute Correspondence Specialist (REMOTE)

Sr Dispute Correspondence Specialist (REMOTE)

Carrington Holding Company, LLC

Westfield, IN • Remote

$26 - $29/hr

Full-time

Medical, Retirement

Re-posted 29 days ago

Job description

Come join our amazing team and work remote from home!

The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates.  The target compensation range for this position is $26.00 to $29.00 per hour.

****THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING (NOT USING A TEMPLATE).

What you'll do:

  • Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
  • Research issues to identify root causes and be able to execute a plan of action for resolution.
  • Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
  • Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries.
  • Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution.
  • Compile all corresponding supporting documentation relevant to the investigation findings.
  • Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.
  • Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
  • Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).
  • Ensure adhere to established department and company policies and procedures.
  • Knowledge of Microsoft Office Suite required.
  • Must be a team player with strong attention to detail and able to work independently.
  • Knowledge of relevant industry-specific software packages preferred.
  • Analytical, Detail oriented
  • Ability to interact with senior management.
  • Ability to make decisions that have significant impact on the department's credibility, operations, and services.
  • Ability to organize and prioritize own work schedule on short-term basis.
  • Strong math skills, balance and check results for accuracy 
  • Ability to compose letters.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
  • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

What you'll need:

  • High school diploma required; bachelor's degree or equivalent work experience preferred.
  • Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.  

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