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Word & Brown

Correspondence Representative II (3811)

$22.50/hr

Correspondence Representative II (3811) Fully Remote • Orange, CA 92868 Overview Salary Range $22.50 Hourly Position Type Seasonal Description Purpose of Position: Send written correspondence and ...

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How much do remote correspondence representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote correspondence representative in the United States is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a remote correspondence representative?

A Remote Correspondence Representative is a professional who handles written communications for an organization, typically from a remote location. Their main responsibilities include responding to customer inquiries via email, chat, or other digital channels, processing requests, and resolving issues according to company policies. They play a crucial role in customer service and support, ensuring timely and accurate responses while maintaining a high level of professionalism. Working remotely allows them to perform these duties outside of a traditional office environment, often with flexible hours. This role is common in industries such as insurance, healthcare, finance, and retail.

How does a remote correspondence representative typically collaborate with other departments while working remotely?

As a Remote Correspondence Representative, you will regularly interact with teams such as customer service, billing, and technical support. Communication is primarily handled via email, chat platforms, and scheduled virtual meetings, making responsiveness and clarity essential. Collaboration often involves resolving customer inquiries that require input from multiple departments or escalating issues to specialized teams. Building strong digital communication habits and proactively seeking clarification when needed are important for success in this remote, cross-functional environment.

What are the key skills and qualifications needed to thrive as a remote correspondence representative, and why are they important?

A Remote Correspondence Representative needs excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and document management tools is often required. Strong organizational skills, time management, and the ability to work independently make someone stand out in this role. These skills are essential for providing accurate, timely, and professional responses to client inquiries while maintaining efficiency in a remote work environment.
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Remote Correspondence Representative jobs near you
Infographic showing various Remote Correspondence Representative job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,271 per year, or $23.2 per hour.

Correspondence Representative II (3811)

Remote

Word & Brown
See more jobs at Word & Brownexternal

$22.50/hr

Other

Posted 10 days ago

Job description

Correspondence Representative II (3811)

Fully Remote • Orange, CA 92868

Overview

Salary Range $22.50 Hourly Position Type Seasonal

Description

Purpose of Position: Send written correspondence and communicate with clients via phone to obtain, review and process enrollment materials for participants of CaliforniaChoice.

Essential Functions: Expert knowledge of all MPC Enrollment Rep I duties. Demonstrate knowledge of Correspondence duties as determined by department assessment as well as the following: Understand company policies and procedures as they apply to CaliforniaChoice plans. Responsible for the review and processing of the following forms including but not limited to: Employee Applications Change Request Forms Employee Termination Forms Web Based Forms Identify and obtain missing/incomplete information on forms based on guidelines and standard operating procedures. Follow the department Pending Item process Compose clear and concise written correspondence (i.e. pending item requests, denials, confirmations, memos, letters, etc.). Place outbound calls to obtain missing/incomplete information on forms. Maintain working knowledge of all products and systems used for job function (i.e. Pegasus, doc-link, SharePoint, etc.) Enter appropriate comments in a clear and succinct manner into Pegasus and/or Doc-Link. Meet department standards for quality and quantity of work. Maintain department and team standards for turnaround times. Adhere to all PHI (Personal Health Information) guidelines Assist with departmental training needs as needed Onsite or remote regular attendance and punctuality are essential functions of the job. Performs other business tasks or functions as assigned.

Qualifications

Knowledge, Skills & Abilities Required: Customer Service and phone etiquette experience a must. Strong communication skills (written, grammatical and verbal) required. Must be able to communicate effectively in English. Ability to interact and communicate effectively with all levels of employees and customers. Must have strong attention to detail. Strong analytical skills and problem solving skills. Ability to perform in a fast-paced, deadline-oriented work environment. Excellent customer service and organizational skills. Able to build/gain commitment and overcome resistance to change. Ability to retain large quantities of information. Accurately type a minimum of 50 WPM. Proficient with Microsoft Office software (Access, Word, Excel, PowerPoint, Visio, Publisher, SharePoint, Outlook), web based technology. Must be highly motivated, have ability to take initiative, be accountable, have excellent interpersonal, and service oriented skills. Knowledge of the healthcare insurance industry a plus. Additional Competencies: Customer Focus, Learning on the Fly, Listening, Written Communication

Educational Requirements: High School Diploma or equivalent required Three plus (3+) years of office and/or customer service experience required. At least one (1) year of data entry experience

Physical Requirements: Must be able to sit for extended periods of time with occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 lbs. occasionally.

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