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Senior Correspondence Representative Jobs (NOW HIRING)

Precise Systems (MD)

Correspondence Manager

Washington, DC · On-site

$44K - $75K/yr

... Senior Executive Service level attention. * Create and use an executive dashboard that clearly ... This range represents the standard pay for this role and is just one component of Precise Systems ...

Westchester Medical Center

Sr Patient Service Rep

Valhalla, NY · On-site

$18.25 - $23.25/hr

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding ...

Westchester Medical Center

Sr Patient Service Rep

Valhalla, NY · On-site

$18.25 - $23.25/hr

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding ...

Westchester Medical Center

Sr Patient Service Rep

Valhalla, NY · On-site

$18.25 - $23.25/hr

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding ...

NEVERS CONSULTING GROUP LLC

Senior Accountant

Hilliard, OH · On-site

$60K - $70K/yr

Senior Accountant Full-Time | Hilliard, Ohio Build Your Career with a Growing Public Accounting ... Responding to IRS and state tax notices and correspondence. * Representing clients before the IRS ...

NEVERS CONSULTING GROUP LLC

Senior Accountant

Hilliard, OH · On-site

$60K - $70K/yr

Senior Accountant Full-Time | Hilliard, Ohio Build Your Career with a Growing Public Accounting ... Responding to IRS and state tax notices and correspondence. * Representing clients before the IRS ...

Westchester Medical Center

Sr Patient Service Rep

Valhalla, NY · On-site

$18.25 - $23.25/hr

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding ...

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Senior Correspondence Representative information

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$28

How much do senior correspondence representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for senior correspondence representative in the United States is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a senior correspondence representative?

Senior Correspondence Representatives are professionals who handle complex customer communications for an organization, often via email, letters, or online messaging platforms. They are responsible for responding to inquiries, addressing concerns, and resolving issues in a timely and professional manner. In addition to these tasks, they may also review and approve correspondence written by junior staff, ensure compliance with company policies, and assist in training new team members. Their role is crucial in maintaining positive customer relationships and upholding the organization’s reputation.

What are some of the primary challenges faced by senior correspondence representatives in managing high volumes of customer inquiries?

Senior Correspondence Representatives often encounter the challenge of balancing efficiency with accuracy while handling a large volume of inquiries. They must prioritize urgent communications, ensure all responses comply with company policies, and maintain a professional tone, even when dealing with complex or sensitive issues. Effective time management, strong attention to detail, and adaptability to new technologies or changing procedures are crucial for success in this role. Additionally, they frequently collaborate with other departments to resolve escalated concerns, which requires excellent teamwork and communication skills.

What are the key skills and qualifications needed to thrive as a senior correspondence representative, and why are they important?

To thrive as a Senior Correspondence Representative, you need excellent written communication skills, attention to detail, and a background in customer service or administrative support, often supported by a relevant associate's or bachelor's degree. Familiarity with customer relationship management (CRM) systems, document management software, and office productivity tools like Microsoft Office is typically required. Strong problem-solving abilities, organizational skills, and professionalism help build trust and efficiently resolve customer inquiries. These skills ensure accurate, timely, and effective handling of sensitive correspondence, directly impacting customer satisfaction and organizational reputation.

What is the difference between Senior Correspondence Representative vs Customer Service Representative?

AspectSenior Correspondence RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; experience in correspondence handlingHigh school diploma; customer service skills
Work EnvironmentOffice setting, handling complex correspondenceCall centers, retail, or office settings, handling customer inquiries
Employer & Industry UsageFinancial, insurance, or government sectorsRetail, telecommunications, hospitality, various industries
Common Search & ComparisonFocuses on correspondence and communication skillsFocuses on direct customer interaction and service

The main difference between a Senior Correspondence Representative and a Customer Service Representative lies in their responsibilities and experience level. Senior Correspondence Representatives typically handle more complex written communication within specialized industries, requiring experience in correspondence management. Customer Service Representatives focus on direct customer interactions, providing support and resolving issues. Both roles are essential in customer-facing environments but differ in scope and skill requirements.

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What are the most commonly searched types of Correspondence Representative jobs?

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What states have the most Senior Correspondence Representative jobs?

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Senior Correspondence Representative jobs near you
Infographic showing various Senior Correspondence Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $48,271 per year, or $23.2 per hour.

Senior Customer Service Representative

Integrated Resources

Omaha, NE • On-site

$18.50 - $25.25/hr

Other

Re-posted 5 days ago

Job description

Senior Customer Service Representative

A Few Words About Us: Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

The (CSR) Customer Service Representative is responsible for handling customer service inquiries and problems via telephone or internet correspondence. The CSR is often the first contact with members who routinely inquire about their supplemental benefit along with validating for the member that medical updates have been received for future consideration of extension of benefits.

Essential Functions:

  • An important component is guiding our insured members on self-service options such as how to submit a new claim along with explaining contract provisions.
  • Having policy knowledge to answer questions and problem solving ability to resolve issues based on prior phone calls/letters from members, providers and plan sponsors is key in minimizing calls from being transferred to claim analysts.
  • An effective CSR has strong customer service skills demonstrating a balance of sensitivity to customer s along with maintaining accuracy and production standards.
  • Excellent oral and written communication skills along with attention to details.
  • Negotiation ability is essential to being successful in this role as is strong technical skills in working with multiple system platforms.
  • Bi-lingual - Spanish speaking skills are a definite plus!
  • Customer Service experiences in a transaction based environment such as a call centre or retail location preferred.
  • Ability to multi-task to accomplish workload efficiently toggling with several systems.
  • Solid typing, written and verbal skills. Strong Analytical and technical skills. Attention to detail and accuracy.
Qualifications
  • Customer Service experience in a transaction based environment such as a call centre or retail location preferred.
  • Handles Disability Customer Service Inquiries and problems via telephone, internet or written correspondence.
  • Ability to maintain accuracy and production standards.
  • Handled 70-85 Calls in an 8 hr. Day.
  • Strong oral and written communication skills Problem solving skills.
  • Understanding of Medical terminology.
Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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