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$12

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How much do sr client service rep jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for sr client service rep in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Sr Client Service Rep vs Client Service Representative?

AspectSr Client Service RepClient Service Representative
Required CredentialsHigh school diploma; experience; sometimes certifications in customer serviceHigh school diploma; entry-level experience
Work EnvironmentCall centers, corporate offices, client-facing rolesCall centers, retail, corporate offices
Employer & Industry UsageFinancial services, telecom, insuranceRetail, banking, healthcare
Comparison Search IntentUnderstanding seniority and responsibilitiesEntry-level customer service roles

The main difference between a Sr Client Service Rep and a Client Service Representative lies in experience, responsibilities, and sometimes certifications. The senior role typically involves handling more complex client issues, mentoring junior staff, and having a deeper understanding of products and services. Both roles are common in customer service environments across various industries, but the senior position indicates a higher level of expertise and responsibility.

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Sr Client Service Rep jobs near you
Senior Client Service Representative

Senior Client Service Representative

Alera Group, Inc.

Deerfield, IL • Hybrid

$60K/yr

Other

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Alera Group rating

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

24th of 260 rated insurance

Job description

Commercial Lines Senior Client Service Representative

Alera Group is looking for a Commercial Lines Senior Client Service Representative. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

Responsibilities
  • Provide proactive, high-quality client service, anticipating needs and responding promptly to client, producer, and account manager inquiries while maintaining strong relationships with all stakeholders
  • Support policy lifecycle and renewals, including preparing renewal submissions and proposals, processing new and renewal policies, change requests, audits, cancellations, reinstatements, and insurance documentation (ID cards, certificates, binders)
  • Maintain accurate systems and documentation, ensuring policy data integrity within AMS360 and Worksmart, organizing policy delivery, and supporting ongoing risk management and service needs
Qualifications
  • High School diploma or equivalent required; Bachelor's degree strongly preferred
  • Illinois Property & Casualty license required or ability to obtain within 60 days of hire
  • Minimum 2 years of Commercial Lines agency experience in a highly automated, risk-management-focused environment
  • Proficiency in Microsoft Word and Excel; AMS360 experience strongly preferred
  • Highly organized with strong communication, interpersonal, and teamwork skills
  • Able to work effectively both independently and in a collaborative team environment
Additional Information

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $60K to 70K per year.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type: Hybrid

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