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Sr Client Service Rep Jobs in Washington (NOW HIRING)

GoodVets

Client Service Representative

Washington, DC · On-site

$19.25 - $24/hr

Client Service Representative GoodVets The Wharf - Washington, District of Columbia Who We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are ...

GoodVets

Client Service Representative

Washington, DC · On-site

$19.25 - $24/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

GoodVets

Client Service Representative

Washington, DC · On-site

$18 - $24.75/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

NVA

Client Service Representative

Cabin John, MD · On-site

$18 - $23/hr

Client Service Representative Alpine Veterinary Hospital 7732 MacArthur Blvd, Cabin John, MD 20818 Pay: $18-$23/hour, based on experience Schedule: 5-day workweek with rotating weekend shifts Alpine ...

NVA

Client Service Representative

Cabin John, MD · On-site

$18 - $23/hr

Client Service Representative Alpine Veterinary Hospital 7732 MacArthur Blvd, Cabin John, MD 20818 Pay: $18-$23/hour, based on experience Schedule: 5-day workweek with rotating weekend shifts Alpine ...

Nuleaflawncare

Client Service Representative

Lorton, VA · On-site

$20 - $25/hr

Client Success Representative (CSR) NuLeaf Lawn Care - Springfield, VA Full-Time | Customer Service | Career Growth Opportunity NuLeaf Lawn Care is growing, and we're looking for a dependable ...

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Sr Client Service Rep information

What is the difference between Sr Client Service Rep vs Client Service Representative?

AspectSr Client Service RepClient Service Representative
Required CredentialsHigh school diploma; experience; sometimes certifications in customer serviceHigh school diploma; entry-level experience
Work EnvironmentCall centers, corporate offices, client-facing rolesCall centers, retail, corporate offices
Employer & Industry UsageFinancial services, telecom, insuranceRetail, banking, healthcare
Comparison Search IntentUnderstanding seniority and responsibilitiesEntry-level customer service roles

The main difference between a Sr Client Service Rep and a Client Service Representative lies in experience, responsibilities, and sometimes certifications. The senior role typically involves handling more complex client issues, mentoring junior staff, and having a deeper understanding of products and services. Both roles are common in customer service environments across various industries, but the senior position indicates a higher level of expertise and responsibility.

What does a senior client service representative do?

A senior client service representative manages client accounts, addresses customer inquiries, resolves issues, and ensures customer satisfaction. They often handle complex problems, provide product or service information, and may use customer relationship management (CRM) tools to track interactions and improve service quality.

What is the role of a senior client service representative?

A senior client service representative manages client accounts, addresses customer inquiries, resolves issues, and ensures client satisfaction. They often handle complex problems, provide product or service guidance, and may mentor junior staff while using CRM tools to track interactions.

What are popular job titles related to Sr Client Service Rep jobs in Washington?

For Sr Client Service Rep jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Sr Client Service Rep jobs in Washington look for?

The top searched job categories for Sr Client Service Rep jobs in Washington are:

Sr Client Service Rep jobs near you
Infographic showing various Sr Client Service Rep job openings in Washington as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Client Service Representative

Washington, DC • On-site

GoodVets
See more jobs at GoodVetsexternal

$19.25 - $24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

GoodVets rating

6.1

Company rating: 6.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Client Service Representative

GoodVets The Wharf - Washington, District of Columbia

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it's a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do :
  • Deliver elevated customer service with warmth, empathy, and professionalism
  • Greet clients and manage the check-in/check-out process with efficiency and care
  • Answer and triage phone calls using a multi-line system
  • Schedule appointments, procedures, and follow-ups in coordination with the clinical team
  • Process payments and ensure accurate invoicing
  • Monitor the flow of patients and clients throughout the day
  • Maintain a clean and organized reception and lobby area
  • Communicate effectively with doctors, technicians, and managers to ensure smooth operations
  • Assist emotionally stressed clients with compassion and clarity
  • Support occasional light administrative and cleaning duties as needed
Our Client Service Representatives Have:
  • Availability to work evenings and weekends
  • Previous veterinary or medical front-desk experience (preferred, not required)
  • Strong communication and interpersonal skills
  • Comfort working in a fast-paced environment with multiple priorities
  • Familiarity with Windows-based systems and practice management software (or a willingness to learn)
  • A positive, team-first attitude and a passion for creating a welcoming environment
What We Offer:
  • Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
  • 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
  • Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
  • Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
  • A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins—big and small
Ready to take the next step in your career?

At GoodVets, you're not just a CSR—you're a vital part of redefining the veterinary experience.

Apply today and let's build something exceptional—together.

Compensation Range

$19.25 - $24 USD

What GoodVets employees say

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