Customer Operations Intern โ Tampa, FL
POSITION SUMMARY
The candidate will focus on learning IFCO internal processes by supporting the Customer Operations Team with projects and daily tasks.
KEY RESPONSIBILITIES
Customer Service Excellence
โข Shadow Customer Operations team to observe daily tasks and learn about different interactions with our customers
โข Assist the Customer Operations team in providing customers with strong product knowledge and specifications
โข Develop an understanding of the supply chain and how the Customer Operations impacts it both directly and indirectly
โข Collaborate with internal departments and operation centers to learn how to resolve service, billing, and quality concerns promptly
Customer Reconciliation
โข Learn and execute the Audit and Reconciliation process.
โข Work alongside the Customer Operations team to reconcile the assigned list of customers
โข Gather an understanding of key departmental metrics and the role they play in the business
Extended Hire Process
โข Learn and support the execution of the Extended Hire Process
โข Work alongside the Senior Sales Operations Analyst to gather data and execute the monthly billing process for the program
โข Collaborate with Customer Operations and Sales to support monthly โGet Wellโ calls by gathering and organizing applicable data for selected customers.
EXPERIENCE & QUALIFICATIONS
โข Currently enrolled in a 4-year undergraduate or postgraduate degree program
โข Interest in learning more about supply chain and customer service processes
โข Experience in process development and improvement
โข Minimum 20 hours of availability per week
SKILLS AND KNOWLEDGE
โข Strong written and verbal communication skills
โข Ability to work well in a team environment
โข Strong analytical and problem-solving skills
โข Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills are required.
โข Ability to manage data and speak directly with internal teams and external stakeholders.
At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal-opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.