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Retail Banking Associate Jobs (NOW HIRING)

F&M Trust

Relationship Banker

Chambersburg, PA · On-site

$19 - $22/hr

... banking associate, csr, customer service associate, customer service representative, member services representative, msr, personal banker, relationship banker, retail associate, retail banker, sales ...

Td

Banking Associate (

Rock Hill, SC · On-site

$21.25 - $27/hr

Personal & Commercial Banking The Banking Associate is a professional in banking, plays a key role ... retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS ...

Grove Bank & Trust

Personal Banking Associate

Miami, FL · On-site

Ensures accurate and timely processing of basic and routine retail banking transactions for personal and commercial customers. Balances daily work in accordance with established policies and ...

Apply Early

TD Bank Group

Banking Associate - Plaistow

Plaistow, NH · On-site

$22 - $27.75/hr

Personal & Commercial Banking The Banking Associate is a professional in banking, plays a key role ... retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS ...

TD Bank Group

Banking Associate - Rockland

Rockland, ME · On-site

$22 - $27.75/hr

Personal & Commercial Banking The Banking Associate is a professional in banking, plays a key role ... retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS ...

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Retail Banking Associate information

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How much do retail banking associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for retail banking associate in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What does a Retail Banking Associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a Retail Banking Associate, and why are they important?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

What are some common challenges Retail Banking Associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.
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What are the most commonly searched types of Retail Banking jobs? The most popular types of Retail Banking jobs are:
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Retail Banking Associate jobs near you
Relationship Banker

Relationship Banker

F&M Trust

Chambersburg, PA • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

ABOUT THE ROLE
F&M Trust is looking to hire a Relationship Banker for our Orchard Park office located in Chambersburg, PA. The sole responsibility of this role is the growth of the office through retention and acquisition of new customers. The Relationship Banker will be the primary point of contact to assist any customers with accounts, loan inquiries and servicing requests. They will drive sales, service, and referral activities to ensure a seamless customer experience. This individual provides service to customers in a professional manner; expands customer base through consultative sales techniques, including opening consumer and business deposit accounts and handling consumer lending requests; educates customers on bank services accessible through technology and cross-sells bank products; performs account maintenance requests. This individual will process customer transactions on Pod/Teller Line as the business needs require.
The pay rate for this position generally starts between $19 and $22 an hour.
This full-time customer services representative will work approximately 40 hours per week and receive a competitive wage and comprehensive benefits package.
Benefits Include
  • Medical, Dental, and Vision Insurance
  • Immediate Access to Paid Time Off and 11 Paid Bank Holidays Annually
  • 401(k) with up to a 6% Match
  • Wellness Programs
  • Paid Life Insurance, Short-term Disability, and Long-term Disability
  • Educational Assistance
  • Ongoing Training and Advancement Opportunities
  • And Much More!

Qualifications
  • High School diploma or equivalent
  • Desire to excel in a sales and service environment
  • Comfortable discussing finances with current and prospective customers
  • Openness to training and development opportunities
  • Communicates in a professional and courteous manner
  • Supports and works well within a team environment
  • Able to adapt to change and multiple priorities
  • Detail-oriented
  • Outgoing personality

Location
841 Wayne Avenue Chambersburg, PA 17201
COMPARABLE JOB TITLES
To help our job title resonate with you, other financial institutions may title their positions like the following: bank teller, banking associate, banking representative, branch banker, community banking associate, csr, customer service associate, customer service representative, member services representative, msr, personal banker, relationship banker, retail associate, retail banker, sales associate, sales rep, sales representative, teller, teller/CSR, universal banker, head teller, lead universal banker, branch operations lead, or universal teller.
F&M Trust is an Equal Opportunity Employer - Disability/Vet

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