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Retail Banking Associate Jobs in Florida (NOW HIRING)

Ocean Bank

Personal Banking Officer

Orlando, FL · On-site

Associate's degree in Business (Finance or Accounting). * 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations. Combination of ...

Ocean Bank

Personal Banking Officer

Orlando, FL

Associate's degree in Business (Finance or Accounting). * 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations. Combination of ...

Ocean Bank

Personal Banking Officer

Miami, FL · On-site

Associate's degree in Business (Finance or Accounting). * 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations. Combination of ...

Ocean Bank

Personal Banking Officer

Miami, FL

Associate's degree in Business (Finance or Accounting). * 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations. Combination of ...

Capital City Bank

Retail Banker | Metro

Tallahassee, FL · On-site

Retail Banker - Capital City Bank - More than your bank, your banker. Full Time - M-F 40 hours ... All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access ...

Capital City Bank

Retail Banker | Mahan

Tallahassee, FL · On-site

Retail Banker More than your bank, your banker. Full Time - M-F 40 hours Some Saturdays General ... All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access ...

Capital City Bank

Retail Banker | Metro

Tallahassee, FL · On-site

Retail Banker - Capital City Bank - More than your bank, your banker. Full Time - M-F 40 hours ... All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access ...

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Retail Banking Associate information

What does a retail banking associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a retail banking associate?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What are some common challenges retail banking associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

How hard is it to get into a retail banking associate?

Getting a retail banking associate position typically requires a high school diploma or equivalent, with some employers preferring candidates with customer service experience or relevant certifications. The role often involves basic financial knowledge, communication skills, and the ability to work in a team, with competition varying by location and employer requirements.

Which retail banking associate pays the most?

The highest-paid retail banking associates typically work in senior or specialized roles, such as branch managers or financial advisors, and can earn higher salaries due to experience, certifications, and performance. Salaries vary by location and institution but generally range from $40,000 to over $70,000 annually for experienced professionals. Advanced skills in sales, customer service, and financial products can also lead to higher compensation.

What are the most commonly searched types of Retail Banking jobs in Florida?

The most popular types of Retail Banking jobs in Florida are:

What are popular job titles related to Retail Banking Associate jobs in Florida?

For Retail Banking Associate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Retail Banking Associate jobs in Florida look for?

The top searched job categories for Retail Banking Associate jobs in Florida are:

What cities in Florida are hiring for Retail Banking Associate jobs?

Cities in Florida with the most Retail Banking Associate job openings:

Retail Banking Associate jobs near you
Infographic showing various Retail Banking Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Personal Banking Associate

Grove Bank & Trust

South Miami, FL • On-site

Other

Posted 12 hours ago

Posted today

Job description

SUMMARY

Processes routine retail banking transactions accurately and efficiently for personal and commercial customers while balancing daily work in accordance with established policies and procedures. Promotes bank products and services, supports branch sales and account servicing efforts, and provides administrative assistance to Personal Banking Officers and Branch Management. Performs related duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Greets, assists, and directs walk-in clients to the appropriate employee or department, as applicable.
  • Processes a variety of customer transactions, including deposits, withdrawals, check cashing, loan payments, savings bond redemptions, foreign currency orders, and cashier’s check issuance.
  • Balances daily transactions and the teller cash drawer in accordance with established policies and procedures; organizes and scans transaction documents for processing. May be assigned ATM and/or branch vault balancing responsibilities.
  • Provides exceptional customer service through courteous, professional interactions that strengthen customer relationships and support loyalty.
  • Identifies customer needs, promotes appropriate bank products and services, and makes referrals to Personal Bankers and other business partners as needed.
  • Assists with operational duties, including shipment verification, cash ordering, audit tasks, and safe deposit customer service.
  • Assists Personal Banking Officers and Branch Management with client account servicing and administration, including account changes, debit card orders, and wire transfers.
  • Provides administrative support to the branch team during the new account opening process. Ensures compliance and proper documentation requirements are met in accordance with internal policies and procedures for new accounts and service transactions.
  • Ensures transactions are processed in compliance with internal policies, procedures, and documentation requirements. Prepares applicable BSA/AML transaction reports as required.
  • Minimizes the bank’s liability exposure by adhering to established policies and procedures, internal controls, and legal and regulatory guidelines. Identifies fraudulent transactions, forgeries, and counterfeit bills, and follows established security controls to protect the branch from criminal and fraudulent activity.
  • Participates in sales campaigns and supports in-house marketing events, as needed.
  • Provides support to the Digital & Treasury Services department, as needed

EDUCATION AND EXPERIENCE

High school diploma or GED equivalent; Associate degree (AA) or equivalent from a two-year college preferred. Minimum two years of retail banking related experience including Teller or retail banking client service experience. 

SKILLS AND COMPETENCIES 

Excellent customer service and communication skills with the ability to interact effectively with clients by phone or in person in a dynamic work environment. Strong knowledge and understanding of standard bank products, policies and procedures. Multi-task oriented with strong organizational skills. Computer proficient in Outlook, MS Word and Excel. 

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