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Retail Banking Associate Jobs in Florida (NOW HIRING)

Ocean Bank

Personal Banking Officer

Miami, FL · On-site

Associate's degree in Business (Finance or Accounting). * 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations. Combination of ...

Ocean Bank

Personal Banking Officer

Miami, FL

Associate's degree in Business (Finance or Accounting). * 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations. Combination of ...

Capital City Bank

Retail Banker | Mahan

Tallahassee, FL · On-site

Retail Banker More than your bank, your banker. Full Time - M-F 40 hours Some Saturdays General ... All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access ...

Capital City Bank

Retail Banker | Fanning Springs

FL · On-site

Retail Banker - Capital City Bank - More than your bank, your banker. Full Time - M-F 40 hours ... All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access ...

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Retail Banking Associate information

What does a retail banking associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a retail banking associate?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

What are some common challenges retail banking associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.
What are the most commonly searched types of Retail Banking jobs in Florida? The most popular types of Retail Banking jobs in Florida are:
What are popular job titles related to Retail Banking Associate jobs in Florida? For Retail Banking Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Retail Banking Associate jobs in Florida look for? The top searched job categories for Retail Banking Associate jobs in Florida are:
What cities in Florida are hiring for Retail Banking Associate jobs? Cities in Florida with the most Retail Banking Associate job openings:
Retail Banking Associate jobs near you
Infographic showing various Retail Banking Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Personal Banking Associate

Grove Bank & Trust

Miami, FL • On-site

Full-time

Re-posted 22 days ago

Job description

SUMMARY: Provides administrative support to Personal Banking Officers and Branch Management. Performs a variety of client service duties in support of Main Branch account servicing and sales efforts. Performs other related duties as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Acts as the Main Branch receptionist if covering at Main Branch. Greets, assists and/or directs walk-in clients to the proper department or employee.
  • Assists the Personal Banking Officers and Branch Management in the administration and client account servicing including but not limited to account changes, debit card orders, and wire transfers.
  • Provide administrative support to the Branch team in the new account opening process. Ensures compliance and proper documentation requirements are met in adherence to internal policies and procedures during the new account opening process and service transactions.
  • Supports the Branch with the sales marketing efforts. May participate in sales campaigns and assist with in-house marketing events.
  • Performs Teller transactions as necessary. Ensures accurate and timely processing of basic and routine retail banking transactions for personal and commercial customers. Balances daily work in accordance with established policies and procedures.
  • Provides Safe Deposit Box client service including admitting clients to the Safe Deposit Box vault, opening new accounts, closing accounts, making changes, inventory, and balancing.
  • Provide support to the Online Banking department as necessary.

EDUCATION and/or EXPERIENCE

  • High school diploma or GED equivalent; two years of retail banking-related experience including Teller or retail banking client service experience.
  • Excellent customer service and communication skills with the ability to interact effectively with clients by phone or in person in a dynamic work environment.
  • Strong knowledge and understanding of standard bank products, policies, and procedures.
  • Multi-task oriented with strong organizational skills.
  • Computer proficient in Outlook, MS Word, and Excel.

All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted.

Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability.