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Retail Banking Associate Jobs in Delaware (NOW HIRING)

Retail Office Manager

Hockessin, DE · On-site

$64K - $105K/yr

Retail Office Manager II At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully ...

Retail Office Manager

Hockessin, DE · On-site

$64K - $105K/yr

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... The Retail Office Manager II will be responsible for achieving branch growth and service goals ...

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... Through leadership of specialized Relationship Managers and collaboration with Retail Banking ...

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... Through leadership of specialized Relationship Managers and collaboration with Retail Banking ...

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... The Retail Office Manager II will be responsible for achieving branch growth and service goals ...

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... The Retail Office Manager II will be responsible for achieving branch growth and service goals ...

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... The Assistant Branch Manager will partner with the Retail Office Manager in directing activities ...

Personal Banker

Milford, DE · On-site

$41K - $68K/yr

... PNC's Retail Banking organization, you will be based in Milford, DE at the Milford Square Branch ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... The Treasury Relationship Manager provides Treasury Management sales support to Commercial, Retail ...

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Retail Banking Associate information

What does a retail banking associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a retail banking associate?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What are some common challenges retail banking associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

How hard is it to get into a retail banking associate?

Getting a retail banking associate position typically requires a high school diploma or equivalent, with some employers preferring candidates with customer service experience or relevant certifications. The role often involves basic financial knowledge, communication skills, and the ability to work in a team, with competition varying by location and employer requirements.

Which retail banking associate pays the most?

The highest-paid retail banking associates typically work in senior or specialized roles, such as branch managers or financial advisors, and can earn higher salaries due to experience, certifications, and performance. Salaries vary by location and institution but generally range from $40,000 to over $70,000 annually for experienced professionals. Advanced skills in sales, customer service, and financial products can also lead to higher compensation.

What are popular job titles related to Retail Banking Associate jobs in Delaware?

For Retail Banking Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Retail Banking Associate jobs in Delaware look for?

The top searched job categories for Retail Banking Associate jobs in Delaware are:

What cities in Delaware are hiring for Retail Banking Associate jobs?

Cities in Delaware with the most Retail Banking Associate job openings:

Retail Office Manager

Hockessin, DE • On-site


WSFS Bank
Commercial Banking • 1 - 5K employees

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

23rd of 173 rated banks

Great coworkers

People enjoy working here

Good employer


$64K - $105K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago


Job description

Retail Office Manager II

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The Retail Office Manager II will be responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. This role will be responsible for observing branch activities and behaviors while ensuring that they align with Bank's strategy. The incumbent will provide day-to-day management and coaching for a team of 5 – 12 branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback. The Retail Office Manager will also provide administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance.

This role will oversee activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The Retail Office Manager will be empowered to make sound business decisions that are mutually beneficial for both the customer as well as the bank.

The incumbent must be flexible with scheduling. The schedule is a 40-hour work week including 2-3 Saturdays a month. This schedule can change at any time based on business needs.

Minimum Qualifications:

  • Must have a Bachelor's degree or equivalent experience in retail banking.
  • Must have a minimum of 5 years of management or supervisory experience in a retail banking environment.
  • Must have previous extensive business development experience with a proven successful track record.
  • Previous experience in branch operations, including procedures, policies, control, and regulations is required.
  • Must have a strong knowledge of deposit and retail loan products; familiarity with business lending products.
  • Must have knowledge of financial fundamentals, including computation of interest and monthly payments.
  • Strong coaching, development skills and a degree of creativity are required.
  • Must possess a strong knowledge of teller operations and processing.
  • Strong verbal and written communication skills and presentation skills are required.
  • Must be proficient in basic computer skills.

Salary Range:

$64,491.00 - $105,949.50

Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



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