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Retail Banking Associate Jobs (NOW HIRING)

Dieterich Bank

Retail Banker-Dieterich

Dieterich, IL · On-site

$17 - $22/hr

Retail Bankers play a vital role as they represent the face of Dieterich Bank within the ... preferably in banking * Associate Degree in business or related field preferred * Must be ...

TD Bank Group

Banking Associate (

Rock Hill, SC · On-site

$21.25 - $27/hr

Personal & Commercial Banking The Banking Associate is a professional in banking, plays a key role ... retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS ...

F&M Trust

Relationship Banker

Chambersburg, PA · On-site

$19 - $22/hr

... banking associate, csr, customer service associate, customer service representative, member services representative, msr, personal banker, relationship banker, retail associate, retail banker, sales ...

Apply Early

F&M Trust

Relationship Banker

Chambersburg, PA

$19 - $22/hr

... banking associate, csr, customer service associate, customer service representative, member services representative, msr, personal banker, relationship banker, retail associate, retail banker, sales ...

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Retail Banking Associate information

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How much do retail banking associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for retail banking associate in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What does a Retail Banking Associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a Retail Banking Associate, and why are they important?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

What are some common challenges Retail Banking Associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.
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What are the most commonly searched types of Retail Banking jobs? The most popular types of Retail Banking jobs are:
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Retail Banking Associate jobs near you
Retail Banker-Dieterich

Retail Banker-Dieterich

Dieterich Bank

Dieterich, IL • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Dieterich Bank rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

100th of 144 rated banks

Job description

Dieterich Bank is looking for a Retail Banker to join our team in Dieterich, IL!
Retail Bankers play a vital role as they represent the face of Dieterich Bank within the communities we serve. This role is responsible for building customer relationships by assisting them to make informed choices, solve problems, and improve their financial well-being.
About Us:
Dieterich Bank has approximately $1.5 billion in assets with 16 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we're not just about banking - we're about building relationships and enhancing lives. Voted one of the best places to work in Illinois for seven consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That's why we're dedicated to providing a supportive, family-friendly environment where work-life balance is more than just a phrase - it's a reality.
A day in the life of a Retail Banker:
Your priority is to maintain a fun, friendly, professional, and respectful environment as the customer experience is what makes Dieterich Bank different. In short, as a retail banker you will assist customers with new account set up, complete transactions for deposits and withdrawals, process payments, and cash checks. You will be a resource for online banking assistance, fraud related questions, and address change requests. Part of the role also involves selling and promoting our products and services. Confidentiality and resolving customer concerns are a must!
Qualifications:
  • 1-3 years of experience working in a face-to-face customer service role preferably in banking
  • Associate Degree in business or related field preferred
  • Must be dependable and able to work Saturdays on rotation basis
  • Must possess excellent communication skills. Consultative skills to identify a client's financial needs. In addition, must be able to communicate with customers well on a daily basis face-to-face or by telephone.
  • Proficient in the use of technology (Microsoft Office, online banking, apps, etc.)
  • Must demonstrate our core values of Integrity, Value, Service Excellence, & Teamwork.
  • Ability to work well with others and in a team environment, and assist other departments as needed
  • Maintain accuracy by remaining detail focused consistently, and have the ability to organize efficiently

Work Schedule:
This position is a full-time position and requires up to 40 hours each week with a various schedule based on the hours of the branch between 8:00am - 5:00pm. It also involves a rotation of Saturdays working a minimum of two per month between the hours of 8:00 am - 12:00 pm. As staffing allows, a full day off during the week will be rewarded when it's the scheduled Saturday.
Perks of the job:
  • Group Health Insurance
  • Group Dental & Vision Insurance
  • Life, AD&D & LTD Insurance
  • 401(k) Plan - Employer matching available
  • Employee Assistance Program+
  • Discretionary Profit Sharing Plan
  • Discretionary Bonus Plan
  • Profit Sharing Plan
  • Paid Time Off (Holidays, sick time, personal time, and vacation)
  • 8 hours of paid time volunteer with a charity of their choice.

Picture yourself coming to work every day in a place where you are doing great things for the people, businesses and causes in our community, and also for yourself. Interested in joining Dieterich Bank's Green Team? Apply today.
Dieterich Bank is an EEO/AA/Vet/Disability Employer.

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