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Resort Director Jobs (NOW HIRING)

Crescent Hotels

Director of Sales

Scottsdale, AZ · On-site

Must have experience developing and administering hotel/resort sales office policies and procedures ... The Director of Sales is responsible to assist in budget preparation and on-going financial ...

Pet Paradise Resort

Resort Manager

Ooltewah, TN

The Resort Manager leads the daily operations of the resort, including staff oversight, customer ... Strong leadership, communication, and collaboration skills including the ability to guide, direct ...

Westgate Resorts

Resort Experience Director

Orlando, FL · On-site

The Resort Experience Director will oversee activities, entertainment, and experiential programming that creates unforgettable moments for guests while reflecting the elevated hospitality standards ...

Sugar Bowl Resort

Executive Director, Resort Services

CA · On-site

$150K - $180K/yr

The Executive Director of Resort Services owns the full sweep of the guest experience - sport programming, event delivery, on-mountain food and beverage, retail, rentals, guest services, and the ...

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Resort Director information

What are some common challenges faced by Resort Directors, and how can they be addressed?

Resort Directors often encounter challenges such as managing high guest expectations, ensuring seamless coordination between diverse departments, and adapting to seasonal fluctuations in occupancy. Addressing these challenges requires strong leadership, excellent communication skills, and the ability to implement efficient operational procedures. Successful Resort Directors foster a collaborative work environment, invest in staff development, and proactively seek guest feedback to continuously improve the resort experience.

What is the difference between Resort Director vs Resort Manager?

AspectResort DirectorResort Manager
ResponsibilitiesOversees all resort operations, strategic planning, and guest experience at a high levelManages daily operations, staff, and guest services on a more immediate basis
CredentialsTypically requires extensive hospitality experience, leadership skills, and often a degree in hospitality or businessRequires hospitality experience, often with a focus on operational management, and relevant certifications
Work EnvironmentExecutive-level setting, overseeing multiple departments and strategic initiativesOperational setting, directly managing staff and guest interactions

The main difference between a Resort Director and a Resort Manager lies in scope and level of responsibility. The Resort Director holds a higher strategic and leadership role, overseeing the entire resort's operations and long-term planning. In contrast, the Resort Manager focuses on daily management and operational tasks. Both roles require hospitality experience and relevant credentials, but the Resort Director's position involves broader oversight and strategic decision-making.

What is a Resort Director?

A Resort Director is a senior management professional responsible for overseeing the overall operations and guest experience at a resort. This role involves managing staff, coordinating departments such as hospitality, events, maintenance, and food services, and ensuring high standards of service. Resort Directors are also responsible for budgeting, marketing, guest satisfaction, and compliance with health and safety regulations. They play a key role in strategic planning to improve guest experiences and drive business growth.

What are the key skills and qualifications needed to thrive as a Resort Director, and why are they important?

To thrive as a Resort Director, you need strong leadership, hospitality management expertise, and a degree in hospitality or business administration. Experience with property management systems (PMS), budgeting software, and guest service technologies is typically required. Outstanding interpersonal skills, problem-solving abilities, and a customer-centric mindset distinguish top performers in this role. These competencies are crucial for delivering exceptional guest experiences, optimizing operational efficiency, and achieving financial targets in a competitive hospitality environment.
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Resort Director jobs near you
Infographic showing various Resort Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
Silver Dollar City Resort - Director of Finance (Exempt)

Silver Dollar City Resort - Director of Finance (Exempt)

Herschend Family Entertainment

Reeds Spring, MO • On-site

Full-time

Medical, Retirement

Posted 21 days ago

Job description

Job Summary
Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat overlooking sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region's most beloved adventures, the resort is the best way to experience it all.
Joining the Silver Dollar City Resort team is contributing to a legacy of service. Rooted in the Herschend family's decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, Herschend Family Entertainment has grown from a single cave tour in the 1950s into the world's largest family-owned theme park, attractions, and hospitality company. If you're passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.
Reporting to the General Manager, the Director of Finance serves as a strategic business advisor to the General Manager and executive leadership team by translating operational and financial performance into actionable business decisions that drive guest satisfaction, revenue growth, profitability, and long-term asset value. The Director of Finance will lead all financial aspects of the hotel's pre-opening and ongoing operations, ensuring accounting systems, internal controls, reporting structures, and compliance requirements are established and fully operational prior to opening.
Key areas of focus include financial planning and analysis, labor management, profitability enhancement, risk management, internal control compliance, and the successful execution of the hotel's opening and stabilization plan.
Summary of Essential Functions & Responsibilities
  • Lead the financial transition from development to operational readiness in coordination with the construction and project management teams.
  • Manage Pre-Opening Critical Path process, ensuring milestones are achieved in a timely manner.
  • Oversee the pre-opening budget, ensuring accurate tracking of pre-opening expenses and cash flow requirements.
  • Recruit, mentor, and lead a high-performing finance team focused on accuracy, transparency, and service.
  • Promote a culture of accountability, continuous improvement, and cross-functional collaboration.
  • Establish and implement all financial systems, standard operating procedures, internal controls, and reporting frameworks in alignment with Herschend and industry standards
  • Lead the property's financial planning and analysis efforts, including annual budgeting, monthly forecasting, long-range planning, scenario modeling, variance analysis, and performance benchmarking.
  • Coordinate with the Silver Dollar City Attractions Finance team on financial reviews, forecasting, budgeting, and long-term strategic planning initiatives.
  • G/L account reconciliations, budget preparations, inventories, monthly closings, and full P&L responsibility.
  • Partner with department leaders to identify opportunities, evaluate business initiatives, and develop strategies to improve financial performance and operational efficiency.
  • Lead labor planning initiatives through productivity analysis, scheduling controls, labor standards, and departmental accountability.
  • Coordinate the completion of all forecasts and budgets as required in collaboration with the property leadership team, providing guidance on labor, expenses and revenue targets.
  • Ensures compliance with all Generally Accepted Accounting Principles (GAAP) and the Uniform System of Accounts for the Lodging Industry (USALI).
  • Translate financial and operational data into actionable insights and strategic recommendations that drive revenue growth, margin improvement, and return on investment.
  • Assist in managing financial risk and ensuring the property is well-prepared for unexpected financial scenarios.
  • Provide financial analysis tools to evaluate property performance, capital expenditures, labor, costing, etc.
  • Collaborate and serve as a key finance partner to the Silver Dollar City Finance team to share financial insights, data, and future strategic initiatives.
  • Monitor systems to ensure accuracy of data and support the achievement of revenue goals.
  • Ensure balance sheet accounts are reconciled according to Herschend's standards.
  • Partner with the Herschend Property Support Center on accounts payable, cash management, auditing, payroll, income audit, and tax compliance activities.
  • Establish and continually audit all internal controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records.
  • Direct and/or prepare all financial reports in accordance with the company's requirements in adherence to communicated deadlines.
  • Ensure hotel compliance with all regulatory licenses, permits, contracts, leases, legal agreements, and tax requirements.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Demonstrate a consistent commitment to Herschend Family Entertainment's Lead with Love principles, fostering a culture of kindness, respect, and purpose.
  • Perform Manager-on-Duty functions and shifts as assigned.

This job description is not an "all-inclusive' list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.
Qualifications
  • Bachelor's degree in Accounting, Finance, or related field (CPA or MBA preferred).
  • 7-10 years of progressive financial leadership experience in hospitality, luxury hotel, or resort settings.
  • Strong knowledge of GAAP, USALI, hospitality accounting systems (e.g., Opera, JDE, Oracle, ProfitSword, Hotel Effectiveness), Microsoft Office, Teams and internal audit procedures.
  • Experience with budgeting, forecasting, cash management, and capital project oversight.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to manage sensitive information with discretion and integrity.
  • Proven leadership skills, problem solving, team building, communication and organizational skills.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Opening hotel experience preferred.

Knowledge, Skills, & Abilities
  • Able to display and live out Lead with Love qualities strongly rooted in the Silver Dollar City Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
  • Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other hosts
  • Must be self-motivated and disciplined
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must be committed to continuous improvement
  • Must promote and support a "team" work environment by cooperating and helping co-workers.
  • Must be able to be productive in a fast-paced, dynamic environment
  • Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
  • Must be able to utilize effective communication, problem-solving, conflict management, and interpersonal skills
  • Must show appreciation of others
  • Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
  • Able to be flexible to handle frequent changes in priorities

Benefits Offered
  • Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
  • Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
  • Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
  • 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
  • Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
  • Mary's Well House- Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
  • Free Tuition- Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.
  • See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/ Disabled/ Veterans
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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