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Resort Director Jobs (NOW HIRING)

Pet Paradise Resort

Resort Manager

Madison, AL · On-site

The Resort Manager leads the daily operations of the resort, including staff oversight, customer ... Strong leadership, communication, and collaboration skills including the ability to guide, direct ...

Troon

Resort Manager

Fort Myers, FL · On-site

Administers Resort policies and procedures established by the Board of Directors. * Plans, develops and approves specific operational policies, programs, procedures and methods in concert with ...

Sugar Bowl Resort

Executive Director, Resort Services

CA · On-site

$150K - $180K/yr

The Executive Director of Resort Services owns the full sweep of the guest experience - sport programming, event delivery, on-mountain food and beverage, retail, rentals, guest services, and the ...

Westgate Resorts

Resort Experience Director

Orlando, FL · On-site

The Resort Experience Director will oversee activities, entertainment, and experiential programming that creates unforgettable moments for guests while reflecting the elevated hospitality standards ...

Westgate Resorts

Resort Experience Director

Orlando, FL · On-site

The Resort Experience Director will oversee activities, entertainment, and experiential programming that creates unforgettable moments for guests while reflecting the elevated hospitality standards ...

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Resort Director information

What is the highest paid job in hospitality?

In the hospitality industry, the highest paid roles are typically executive positions such as General Managers of large resorts or hotel chains, and corporate executives like Chief Operating Officers or Chief Executive Officers. These roles require extensive experience, leadership skills, and often advanced degrees or certifications, and they can earn six-figure salaries or higher depending on the size and location of the organization.

What does a resort director do?

A resort director oversees the daily operations of a resort, including managing staff, ensuring guest satisfaction, coordinating services, and maintaining quality standards. They often handle budgeting, marketing, and strategic planning to ensure the resort's profitability and reputation.

What are some common challenges faced by Resort Directors, and how can they be addressed?

Resort Directors often encounter challenges such as managing high guest expectations, ensuring seamless coordination between diverse departments, and adapting to seasonal fluctuations in occupancy. Addressing these challenges requires strong leadership, excellent communication skills, and the ability to implement efficient operational procedures. Successful Resort Directors foster a collaborative work environment, invest in staff development, and proactively seek guest feedback to continuously improve the resort experience.

What is the difference between Resort Director vs Resort Manager?

AspectResort DirectorResort Manager
ResponsibilitiesOversees all resort operations, strategic planning, and guest experience at a high levelManages daily operations, staff, and guest services on a more immediate basis
CredentialsTypically requires extensive hospitality experience, leadership skills, and often a degree in hospitality or businessRequires hospitality experience, often with a focus on operational management, and relevant certifications
Work EnvironmentExecutive-level setting, overseeing multiple departments and strategic initiativesOperational setting, directly managing staff and guest interactions

The main difference between a Resort Director and a Resort Manager lies in scope and level of responsibility. The Resort Director holds a higher strategic and leadership role, overseeing the entire resort's operations and long-term planning. In contrast, the Resort Manager focuses on daily management and operational tasks. Both roles require hospitality experience and relevant credentials, but the Resort Director's position involves broader oversight and strategic decision-making.

What is a Resort Director?

A Resort Director is a senior management professional responsible for overseeing the overall operations and guest experience at a resort. This role involves managing staff, coordinating departments such as hospitality, events, maintenance, and food services, and ensuring high standards of service. Resort Directors are also responsible for budgeting, marketing, guest satisfaction, and compliance with health and safety regulations. They play a key role in strategic planning to improve guest experiences and drive business growth.

How much money does a resort manager make?

A resort director's salary typically ranges from $70,000 to $150,000 annually, depending on the resort's size, location, and level of experience. Higher salaries are common in luxury resorts or those in high-demand areas, and leadership skills are essential for managing staff and operations effectively.

What is the highest paying job in hotel management?

The highest paying job in hotel management is typically a General Manager of a luxury or large-scale hotel or resort, with salaries often exceeding six figures. Executive roles such as Regional Vice President or Corporate Director of Operations also offer high compensation, especially in upscale properties or hotel chains. These positions require extensive experience, leadership skills, and often advanced certifications in hospitality management.

What are the key skills and qualifications needed to thrive as a Resort Director, and why are they important?

To thrive as a Resort Director, you need strong leadership, hospitality management expertise, and a degree in hospitality or business administration. Experience with property management systems (PMS), budgeting software, and guest service technologies is typically required. Outstanding interpersonal skills, problem-solving abilities, and a customer-centric mindset distinguish top performers in this role. These competencies are crucial for delivering exceptional guest experiences, optimizing operational efficiency, and achieving financial targets in a competitive hospitality environment.
More about Resort Director jobs
What cities are hiring for Resort Director jobs? Cities with the most Resort Director job openings:
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Resort Director jobs near you
Infographic showing various Resort Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Silver Dollar City Resort - Director of Human Resources (Exempt)

Silver Dollar City Resort - Director of Human Resources (Exempt)

Silver Dollar City

Reeds Spring, MO • On-site

Full-time

Medical, Retirement

Posted 16 days ago

Silver Dollar City rating

5.5

Company rating: 5.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 56 rated theme parks

Job description

Job Summary
Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat overlooking sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region's most beloved adventures, the resort is the best way to experience it all.
Joining the Silver Dollar City Resort team is contributing to a legacy of service. Rooted in the Herschend family's decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, Herschend Family Entertainment has grown from a single cave tour in the 1950s into the world's largest family-owned theme park, attractions, and hospitality company. If you're passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.
Reporting to the General Manager, the Director of Human Resources serves as the on-ground Human Resources subject matter expert at the Resort. The Director of Human Resources will align HR initiatives and functions with the business objectives and needs. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of Silver Dollar City and Herschend.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Silver Dollar City culture, by being patient, kind, humble, respectful, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions & Responsibilities
  • Lead all HR functions for the property, including recruiting, onboarding, performance management, employee relations, training, benefits administration, and compliance.
  • Manage Pre-Opening Critical Path process, ensuring milestones are achieved in a timely manner.
  • Collaborate with stakeholders to create solutions that meet the needs of the organization, including organizational structure, HR systems and business processes, and ensure the services provided meet the needs of the organization, hosts and the operating teams
  • Partner with Silver Dollar City HR leaders to define shared services programming in areas of talent acquisition, onboarding, training, benefits, HRIS administration, and host engagement. Act as owner of shared services agreement and ensure both parties are aligned and adhering to agreed performance levels
  • Lead the host relations activities, including ensuring leaders at all levels understand and implement company policies related to performance, discipline, and related topics; conduct internal investigations and recommend actions to be taken by leadership. Ensure awareness of disciplinary actions between lodging and park properties.
  • Serve as an advocate for the hosts in their use of the open-door policy to provide objective analysis of each situation, and make recommendations and decisions to resolve the issues at hand to ensure fair and consistent treatment by management in the workplace
  • Build strong relationships and act as in-house support with leadership throughout the company and work as a proponent of Lead with Love principles. Ensure all leaders within the company are trained with relevant coaching and employee relation skills and best practices for holding hosts accountable for job expectations
  • Keep property leaders current on HR-related projects, priorities, training opportunities, and goals
  • Follow up with property leaders as necessary to ensure HR-related deadlines are met
  • Analyze a variety of HR metrics to identify opportunities for improvement. Recommend and partner with operators to implement tactics to achieve improved results
  • Counsel leadership and hosts on applicable Equal Employment Opportunity laws including Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and other federal and state laws. Manage risk and compliance for the company
  • Partner with the talent acquisition leaders in the development and implementation of marketing, sourcing, recruiting, selection, and onboarding practices in compliance with federal, state, and company policies, to staff assigned Resort in accordance with business needs
  • Develop and maintain strong relationships with the hiring managers to support and serve staffing needs. Act as the talent acquisition liaison and advocate for Resort
  • Partner with operators to review hiring metrics and business demand to determine staffing needs and partner with talent acquisition to ensure needs are being met
  • Administer exempt wages for Resort according to corporate guidance. This includes coordination of bonus plans and grading for pay and job level.
  • Drive annual performance evaluation process for all hourly hosts at the Resort. Lead annual performance process for all exempt hosts at the Resort, including acting as trainer, consultant, and coach for leaders.
  • Lead the talent management activities at the Resort such as talent identification, succession planning, and development plans
  • Hire, train, and oversee the work of HR team at the resort
  • Ensure compliance with all applicable federal and state labor laws and Company policies and procedures Including the compliance and auditing of required posters and notices at the Resort
  • Prepare budgetary recommendations and assist in monitoring, verifying and reconciling budgeted funds
  • Participate in business planning activities such as strategic planning, Business Plan and People Plan creation and presentations
  • Ensure that HR assistance is available to lodging hosts for general inquiries, HR-related forms and processes, and resolving questions about Company programs and policies.
  • Lead the planning and managing day of appreciation, recognition, and community service events for property Hosts, including serving as the committee chair for host engagement team
  • Partner with the Silver Dollar City HR team to include lodging Hosts in recognition and appreciation events and programs, e.g. Milestone Service Awards
  • Ensure Host locker program is managed for resort
  • Maintain confidentiality at all times to ensure that there is no release of information pertaining to records and plans of any other matter without approval
  • Stay attuned to trends, laws, and updates to ensure company policies stay compliant and up to date
  • Assists with all other HR programming as needed

Management reserves the right to change and/or add to these duties at any time
Qualifications, Skills, and Abilities
  • Minimum 7 years' progressive human resources experience, including 3 years in a leadership role
  • Degree in employee relations, human resources, organizational development, or business preferred
  • PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred
  • Hospitality experience or experience in a business with a large seasonal staff required
  • Experience opening a hotel or leading HR during new property launch is highly desirable
  • Proficient with Microsoft Office projects (Word, Excel, Teams, Outlook, PowerPoint, etc). Knowledge of HRIS systems; experience with UKG, Workday, or similar platforms preferred
  • Thorough understanding of state and federal laws concerning labor relations. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Understanding of hotel operations and the impact HR decisions have on service delivery, guest satisfaction, and financial performance
  • Proven ability to build relationships across all levels of an organization and influence without authority
  • Exceptional interpersonal, leadership, and communication skills with the ability to connect at all levels of the organization, from line-level hosts to executives
  • Experience managing complex employee relations and change management processes. Thorough understanding of negotiation techniques and dispute resolution.
  • Highly organized, strong organizational and project management skills with attention to detail and the ability to prioritize and complete work assignments on a timely basis
  • Comfortable working in a fast-paced, customer-facing environment
  • Culturally savvy and inclusive with demonstrated success in fostering a diverse, equitable, and inclusive work environment
  • Ability to work flexible hours including evenings, weekends or holidays
  • Must successfully pass a criminal background check
  • Must have or have the ability to obtain a MO driver's license and state required auto insurance and an acceptable driving record required if appointed authorized driver
  • Must maintain a professional appearance with good personal hygiene
  • Must be able to comprehend instructions and retain information
  • Must be able to add, subtract, multiply and divide with accuracy
  • Must be able to communicate effectively using standard English grammar and punctuation
  • Must be able to tolerate various temperatures while working indoors and outdoors
  • Must be able to meet the physical demands of the job
  • Must have manual dexterity necessary to complete essential functions of the job
  • Must be able to frequently to sit, stand, and walk for long/short periods
  • Must be able to work outdoors occasionally
  • Must be able to move up to 40 lbs

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Benefits Offered
  • Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
  • Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
  • Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
  • 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
  • Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round hosts.
  • Mary's Well House- Employee health center provides hosts with basic office visits, x-rays and lab work for co-pay, whether insured or not.
  • Free Tuition- Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.
  • See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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