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Resort Director Jobs (NOW HIRING)

Zermatt Resort

Director of Finance

Midway, UT · On-site

$100K - $120K/yr

Supervise and manage all accounting functions of the Resort. * Oversee and manage technology vendor. * Use financial analysis, data trends and market information to anticipate needs, identify ...

ZERMATT RESORT

Director of Finance

Midway, UT · On-site

Supervise and manage all accounting functions of the Resort. * Oversee and manage technology vendor. * Use financial analysis, data trends and market information to anticipate needs, identify ...

W3Global Inc.

Director of Finance

Austin, TX

$130K - $140K/yr

A BS or BA in Business Administration with concentration in Accounting/Finance highly preferred but not required * 4+ years' experience as a hotel/resort Director of Finance * Must have previous ...

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What are the key skills and qualifications needed to thrive as a Resort Director, and why are they important?

To thrive as a Resort Director, you need strong leadership, hospitality management expertise, and a degree in hospitality or business administration. Experience with property management systems (PMS), budgeting software, and guest service technologies is typically required. Outstanding interpersonal skills, problem-solving abilities, and a customer-centric mindset distinguish top performers in this role. These competencies are crucial for delivering exceptional guest experiences, optimizing operational efficiency, and achieving financial targets in a competitive hospitality environment.

What are some common challenges faced by Resort Directors, and how can they be addressed?

Resort Directors often encounter challenges such as managing high guest expectations, ensuring seamless coordination between diverse departments, and adapting to seasonal fluctuations in occupancy. Addressing these challenges requires strong leadership, excellent communication skills, and the ability to implement efficient operational procedures. Successful Resort Directors foster a collaborative work environment, invest in staff development, and proactively seek guest feedback to continuously improve the resort experience.

What is a Resort Director?

A Resort Director is a senior management professional responsible for overseeing the overall operations and guest experience at a resort. This role involves managing staff, coordinating departments such as hospitality, events, maintenance, and food services, and ensuring high standards of service. Resort Directors are also responsible for budgeting, marketing, guest satisfaction, and compliance with health and safety regulations. They play a key role in strategic planning to improve guest experiences and drive business growth.

What is the difference between Resort Director vs Resort Manager?

AspectResort DirectorResort Manager
ResponsibilitiesOversees all resort operations, strategic planning, and guest experience at a high levelManages daily operations, staff, and guest services on a more immediate basis
CredentialsTypically requires extensive hospitality experience, leadership skills, and often a degree in hospitality or businessRequires hospitality experience, often with a focus on operational management, and relevant certifications
Work EnvironmentExecutive-level setting, overseeing multiple departments and strategic initiativesOperational setting, directly managing staff and guest interactions

The main difference between a Resort Director and a Resort Manager lies in scope and level of responsibility. The Resort Director holds a higher strategic and leadership role, overseeing the entire resort's operations and long-term planning. In contrast, the Resort Manager focuses on daily management and operational tasks. Both roles require hospitality experience and relevant credentials, but the Resort Director's position involves broader oversight and strategic decision-making.

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Resort Director jobs near you
Resort - Director of Rooms

Resort - Director of Rooms

Kalahari Resorts & Conventions

Woodford, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Kalahari Resorts rating

5.7

Company rating: 5.7 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description

Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Director of Rooms
Kalahari Resorts & Conventions is seeking a Director of Rooms. In this role, you will oversee operation of the Front Office, Housekeeping, and Security. You'll work closely with the General Manager (and or AGM) on special projects and assignments, be responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. From lobby to linens, you'll own the guest journey through maximizing guest service scores and opportunities within the Division.
The anticipated hire date for this position is Summer 2026.
Key Responsibilities
  • Oversee Rooms Operations: Manage front office, housekeeping, laundry, reservations, and guest services to ensure smooth, high-quality service.
  • Enhance Guest Experience: Ensure rooms are clean and ready, address guest concerns, and maintain high satisfaction scores.
  • Lead and Train Staff: Hire, train, and lead department managers and team members.
  • Manage Budgets and Performance: Control expenses, optimize occupancy, and improve revenue metrics like ADR and RevPAR.
  • Ensure Standards & Compliance: Maintain brand standards, safety protocols, and efficient procedures.
  • Use of Technology: Oversee and optimize use of property systems (e.g., PMS, housekeeping software).
  • Maintain readiness for operational disruptions or emergencies

What We're Looking For
  • 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
  • Extensive Rooms Division experience in Housekeeping and Front Desk.
  • Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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