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Residential Concierge Jobs (NOW HIRING)

Life Time

Position Summary Resident Concierge team members deliver the highest quality customer service to ... residential recommendations, which directly contribute to the achievement of Life Time Living ...

New

Life Time

Resident Concierge Specialist

Burlington, VT · On-site

$21.50/hr

Position Summary Resident Concierge team members deliver the highest quality customer service to ... residential recommendations, which directly contribute to the achievement of Life Time Living ...

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How much do residential concierge jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for residential concierge in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a residential concierge?

To thrive as a Residential Concierge, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with property management software, security systems, and reservation platforms is often required. Outstanding communication, discretion, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure residents receive exceptional service, fostering a safe, welcoming, and efficiently managed living environment.

What is the difference between Residential Concierge vs Front Desk Clerk?

AspectResidential ConciergeFront Desk Clerk
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, often basic hospitality skills
Work EnvironmentLuxury residential buildings, private communitiesHotels, motels, office buildings
Employer & IndustryReal estate, property management, luxury housingHospitality, travel, corporate offices

While both roles involve guest interaction and customer service, a Residential Concierge typically works in luxury residential settings, providing personalized services to residents. A Front Desk Clerk generally works in hotels or offices, handling check-ins and administrative tasks. The key differences lie in the work environment and specific responsibilities, with Residential Concierges focusing on high-end resident services and Front Desk Clerks managing guest arrivals and departures.

Do residential concierges make good money?

Residential concierges typically earn a median annual salary ranging from $25,000 to $50,000, depending on location, experience, and the complexity of duties. Higher earnings are possible with specialized skills or working in luxury or high-end residential buildings. Compensation may also include benefits such as tips, bonuses, or housing allowances.

What is a residential concierge?

Residential Concierges are professionals who assist residents in apartment buildings, condominiums, or gated communities by providing a range of services such as greeting guests, managing deliveries, handling security protocols, and addressing residents' requests. They serve as the first point of contact and help ensure the safety, comfort, and convenience of everyone in the building. Their role often includes coordinating maintenance, booking amenities, and providing information about the local area. Overall, Residential Concierges play a key part in enhancing the living experience for residents.

What does a residential concierge do?

A Residential Concierge serves as the primary point of contact for residents, handling a variety of requests such as package deliveries, maintenance scheduling, and amenity reservations. On a daily basis, concierges greet residents, respond promptly to inquiries, and coordinate with building management or external vendors to resolve issues efficiently. Strong communication and problem-solving skills are essential, as the concierge often balances multiple tasks while ensuring a high standard of customer service. The role involves working closely with security staff, maintenance teams, and sometimes event coordinators to create a welcoming and well-organized living environment.
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Residential Concierge jobs near you
Infographic showing various Residential Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,620 per year, or $22.4 per hour.

Resident Concierge

Life Time

On-site

Part-time

Posted 3 days ago

New

Life Time rating

6.5

Company rating: 6.5 out of 10

Based on 392 frontline employees who took The Breakroom Quiz

24th of 63 rated gym and leisure clubs

Job description

Position Summary

Resident Concierge team members deliver the highest quality customer service to all Life Time Living residents and guests by accurately answering questions and connecting residents to the Life Time Living community and Life Time Athletic country clubs. Resident Concierge team members also actively promote and represent the Life Time healthy way of life brand while consulting with prospective Life Time Living residents to provide tailored residential recommendations, which directly contribute to the achievement of Life Time Living acquisition and retention goals.

Job Duties and Responsibilities

  • Operates as first point of contact for residents and guests in a manner aligned with the Life Time brand, including answering incoming phone calls and e-mails
  • Proactively builds relationships with residents and guests, regularly creating extraordinary experiences
  • Acquires and maintains knowledge to appropriately connect and assist all residents with Life Time Athletic country club programming, events, pricing, and policies
  • Serves as point of contact for new resident acquisition and resident retention interactions
  • Engages in problem solving and service recovery for resident questions and concerns, utilizing appropriate tools and resources
  • Understands the interests and needs of prospective residents to provide them with personalized residential recommendations based on knowledge of Life Time Living community
  • Assists residents with account maintenance and processing resident needs, changes and transactions
  • Represents Life Time Living through persistent and enthusiastic outreach, which contributes to the achievement of Life Time Living's resident acquisition and retention goals
  • Manages and maintains resident services, such as package pick-ups
  • Assists with community engagement through planning, promotion and execution of resident events

Position Requirements

  • High School Diploma or GED
  • 1 to 3 years of experience in sales or customer service
  • Ability to sit, stand, walk, reach, climb
  • Commitment to serve others
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Must be able to stand for 4 hours at a time

Preferred Requirements

  • Bachelor's Degree in Hospitality
  • Experience in property management
  • Experience as leasing consultant

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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