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Reservations Agent

Ridgedale, MO · On-site

$14.25 - $17.75/hr

Job Overview The reservations team is the first point of contact for in-house guests, potential guests, and our property management team. The Reservations Agent communicates with our guests and ...

Highgate Hotels

Reservations Agent

Fort Worth, TX

$15.25 - $19.25/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue ...

Better Talent

Reservations Agent

Port Saint Joe, FL

$16/hr

Join us, and become an essential part of our vibrant team as a Reservations Agent at Cape & Coast Premier Properties in stunning NorthWest Florida. We're looking for a dependable and organized agent ...

Homma Talent

Reservations Manager

Key West, FL · On-site

$57K/yr

The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the ...

Riverboat Discovery

Reservations Manager

Fairbanks, AK · On-site

$24 - $28/hr

The Reservations Manager oversees all aspects of the reservations department for Riverboat Discovery, Gold Dredge 8, and related products. You will manage ticketing operations, coordinate with tour ...

AC Hotel San Juan Condado

Reservations Agent

San Juan, PR

$15.50 - $19.50/hr

Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Four Seasons

Reservations Agent

Chicago, IL · On-site

$25.43 - $26.93/hr

The Reservations & Communications Agent is an essential member of the reservations dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a ...

Four Seasons Hotels Limited

Reservations Agent

Chicago, IL · On-site

$16.50 - $20.50/hr

The Reservations & Communications Agent is an essential member of the reservations dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a ...

Treetops Resort

Reservations Agent

Gaylord, MI

$14.50 - $18/hr

The Reservations Agent provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations ...

Town & Country Resort

Reservations Agent

San Diego, CA · On-site

$19/hr

We're looking for a Reservations Agent who loves helping people, solving problems, and creating exceptional first impressions. Whether you're assisting a family planning a vacation, a couple ...

Cipriani

Reservations Agent

New York, NY · On-site

$17.50 - $22/hr

The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This ...

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Reservations information

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$12

$19

$29

How much do reservations jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

How to become a reservationist?

To become a reservationist, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require certification or training in specific booking platforms. Good communication and organizational skills are essential for managing reservations efficiently.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and the industry they work in, such as travel, hospitality, or customer service. Many reservation agents also receive benefits and may work part-time or full-time schedules.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What is a reservation job?

A reservation job involves managing bookings and scheduling for clients in industries such as hospitality, travel, or dining. Employees typically use reservation systems or software to confirm, modify, or cancel reservations and may need strong customer service skills. The role often requires attention to detail and good communication abilities.

What jobs pay $500,000 a year in the US?

Reservations roles typically do not pay $500,000 annually; such high salaries are usually found in executive, investment, or specialized medical positions. High-paying jobs often require advanced skills, extensive experience, or leadership responsibilities. For most reservation-related jobs, salaries are significantly lower than this threshold.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What are reservations in the context of a job?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

More about Reservations jobs
What cities are hiring for Reservations jobs? Cities with the most Reservations job openings:
What are the most commonly searched types of Reservations jobs? The most popular types of Reservations jobs are:
What states have the most Reservations jobs? States with the most job openings for Reservations jobs include:
What job categories do people searching Reservations jobs look for? The top searched job categories for Reservations jobs are:
Reservations jobs near you
Infographic showing various Reservations job openings in the United States as of July 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.
Reservations Manager

Reservations Manager

Wequassett Resort and Golf Club

Harwich, MA • On-site

$75K - $85K/yr

Full-time

Posted 9 days ago

Job description

Position Overview
The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems oversight. This role requires a strong understanding of revenue management principles, exceptional communication skills, and a commitment to accuracy and guest satisfaction.
The ideal candidate has leadership experience, deep familiarity with Opera (PMS), and the ability to cultivate a seamless and personalized reservations experience that supports the resort's operational and revenue goals.
Key Responsibilities
Reservations Operations & Guest Service
  • Oversee the day-to-day operations of the Reservations department, ensuring timely, accurate, and professional handling of all guest inquiries and bookings
  • Maintain Forbes Five-Star standards in every interaction, providing personalized, anticipatory service
  • Ensure all reservations team members follow established protocols, upsell appropriately, and communicate guest preferences clearly to operational departments

Inventory & Revenue Management
  • Partner closely with the Director of Revenue Management to monitor room availability, rate strategies, and booking pace
  • Manage inventory across all channels, ensuring accuracy and alignment with revenue objectives
  • Assist in forecasting, revenue analysis, and performance reporting as needed

Group Block & Event Support
  • Oversee group room blocks, including setup, monitoring, pickup analysis, and collaboration with the Sales team
  • Ensure group contracts, cutoff dates, and rooming lists are managed with precision and strong communication

System & Process Management
  • Maintain deep working knowledge of Opera and related systems to ensure accurate data entry, configuration, and reporting
  • Work collaboratively with IT and third-party partners to resolve system issues or enhance performance
  • Ensure proper documentation, SOPs, and workflows are in place and followed consistently

Team Leadership & Training
  • Lead, mentor, and support the Reservations team, focusing on accuracy, professionalism, and growth
  • Conduct regular training to ensure team members are knowledgeable about room types, packages, promotions, and resort programming
  • Provide clear performance expectations, feedback, and ongoing development opportunities

Qualifications & Experience
  • Bachelor's degree in Hospitality Management or related field preferred
  • 3-5 years of reservations or front office experience, ideally in a luxury or Forbes-rated property
  • Prior Opera PMS experience required
  • Strong understanding of revenue management, distribution channels, and hotel inventory strategies
  • Exceptional organizational skills, attention to detail, and ability to manage multiple priorities
  • Strong written and verbal communication skills
  • Ability to lead with poise, professionalism, and a guest-first mindset
  • Proficiency in Microsoft Office and familiarity with CRM, call center software, and digital booking tools
  • Ability to work flexible hours including weekends or holidays during peak periods

Salary Range: $75,000 - $85,000 based on experience and qualifications
Why Wequassett
As Cape Cod's premier luxury resort, Wequassett delivers timeless hospitality, breathtaking surroundings, and exceptional guest experiences. The Reservations Manager plays a pivotal role in shaping a guest's first impression, supporting key revenue strategies, and ensuring seamless coordination across departments.
This is an opportunity to lead a high-performing team, refine operational excellence, and contribute to the continued success of a Forbes Five-Star destination.
#INDWEQ
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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