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Reservations Sales Agent Jobs (NOW HIRING)

Southernmost Beach Resort

Reservations Agent

Key West, FL · On-site

$15.75 - $19.75/hr

Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Highgate Hotels

Reservations Agent

Key West, FL · On-site

$15.75 - $19.75/hr

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room ...

Marcus Hotels

Reservation Sales Agent

Milwaukee, WI · On-site

$14/hr

As a Reservations Sales Agent, you'll be the first point of contact for our guests and guide them through reservations, changes, and cancellations across multiple properties. With every interaction ...

Hotels

Reservation Sales Agent

Milwaukee, WI

$14/hr

As a Reservations Sales Agent, you'll be the first point of contact for our guests and guide them through reservations, changes, and cancellations across multiple properties. With every interaction ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Sales & Marketing Job Summary The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates ...

Suncadia

Reservation Sales Agent

Cle Elum, WA · On-site

$19.50/hr

The Reservations Sales Agent is responsible for assisting guests with reservations and inquiries, proactively reaching out to past and current guests, and supporting the overall sales efforts of the ...

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How much do reservations sales agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for reservations sales agent in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What does a Reservations Sales Agent do?

A Reservations Sales Agent is responsible for assisting customers with booking reservations for services such as flights, hotels, car rentals, or other travel-related needs. They handle inquiries via phone, email, or online chat, provide information about availability, pricing, and policies, and help customers select the best options for their needs. Additionally, they process payments, update reservation systems, and may resolve any issues or changes related to bookings. This role requires excellent communication skills, attention to detail, and strong customer service abilities.

What is the difference between Reservations Sales Agent vs Customer Service Representative?

AspectReservations Sales AgentCustomer Service Representative
CredentialsHigh school diploma; sales and reservation trainingHigh school diploma; customer service skills training
Work EnvironmentTravel, hospitality, airline, or hotel settingsCall centers, retail, or service industries
Employer & IndustryHotels, airlines, travel agenciesRetail stores, telecom, banking
Primary FocusBooking reservations, selling servicesHandling inquiries, resolving issues

Reservations Sales Agents focus on booking and selling travel or accommodation services, often in hospitality or airline industries. Customer Service Representatives handle general inquiries and support across various sectors. While both roles require strong communication skills, Reservations Sales Agents emphasize sales and reservations, whereas Customer Service Reps prioritize customer support and issue resolution.

What are the key skills and qualifications needed to thrive as a Reservations Sales Agent, and why are they important?

To thrive as a Reservations Sales Agent, you need strong communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with reservation management software, booking systems like Sabre or Amadeus, and basic computer proficiency is typically required. Excellent interpersonal skills, adaptability, and the ability to handle stress help agents stand out in high-volume, customer-focused environments. These skills ensure accurate bookings, positive guest experiences, and maximized sales opportunities for the organization.

How does a Reservations Sales Agent typically collaborate with other departments to ensure a smooth guest experience?

Reservations Sales Agents frequently coordinate with front desk staff, housekeeping, and management to confirm room availability, accommodate special requests, and resolve booking discrepancies. Effective communication and teamwork are essential, as agents often relay important guest preferences or last-minute changes to relevant departments. This collaboration helps ensure that guests receive accurate information and a seamless check-in experience, which is vital for maintaining high customer satisfaction.
Who are the top companies hiring for Reservations Sales Agent jobs? The top employers for Reservations Sales Agent jobs are:
What states have the most Reservations Sales Agent jobs? States with the most job openings for Reservations Sales Agent jobs include:
What are popular job titles related to Reservations Sales Agent jobs? For Reservations Sales Agent jobs, the most frequently searched job titles are:
Reservations Sales Agent jobs near you
Reservations Agent

Reservations Agent

Southernmost Beach Resort

Key West, FL • On-site

$15.75 - $19.75/hr

Full-time

Posted 19 days ago

Job description

Compensation TypeHourlyHighgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street. 

Overview

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards.  He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Responsibilities
  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit/balance sheet.
  • Process brochure requests.
  • Forecast packages according to hotel standards.
  • Research travel agent commissions.
Qualifications
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.
Employment Type: FULL_TIME

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