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Reservations Agent Jobs in Oregon (NOW HIRING)

Hampton Inn Pendleton

Front Desk Agent

Pendleton, OR · On-site

$17 - $19/hr

Front Desk Agent We are looking for a friendly and customer-focused Front Desk Agent to provide ... Check guests in and out by confirming reservations, assigning rooms, and issuing keys. * Handle ...

RRI West Management LLC

Front Desk Agent

Salem, OR · On-site

$16.50 - $17/hr

We are seeking a Front Desk Agent to join our Team with a starting Wage between $16.50-$17.00 per ... Handle reservations request; check guests in/out; handle guest accounting and cashier functions.

RRI West Management LLC

Front Desk Agent

Springfield, OR · On-site

$16 - $17/hr

We are seeking a Front Desk Agent to join our Team with a starting Wage between $16.00-$17.00 per ... Handle reservations request; check guests in/out; handle guest accounting and cashier functions.

InnVentures

Front Desk Agent

Beaverton, OR · On-site

$15 - $19/hr

Front Desk Agent Apply your outgoing personality and ability to connect with others to create ... reservations. Follow proper cash handling procedures and be able to post and reconcile charges ...

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Reservations Agent information

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$23

How much do reservations agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for reservations agent in Oregon is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.34 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Oregon?

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For Reservations Agent jobs in Oregon, the most frequently searched job titles are:

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The top searched job categories for Reservations Agent jobs in Oregon are:

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Cities in Oregon with the most Reservations Agent job openings:

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For Reservations Agent jobs in OR, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Oregon as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $38,363 per year, or $18.4 per hour.

Front Desk Agent

Pendleton, OR • On-site

Hampton Inn Pendleton
See more jobs at Hampton Inn Pendletonexternal

$17 - $19/hr

Other

Re-posted 14 days ago

Job description

Front Desk Agent

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation: $17 - $19

Key Responsibilities:

  • Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
  • Handle guest requests and complaints promptly and professionally.
  • Manage cash drawer and process payments (room charges, cash, debit, or credit).
  • Keep the front desk area and lobby clean and organized.
  • Coordinate with housekeeping to ensure room readiness for guests.
  • Provide guests with directions and information about the property and local attractions.
  • Answer guest calls, messages, and process requests or concerns.
  • Run daily reports and ensure the accuracy of information.
  • Assist guests with special requests and ensure their satisfaction.
  • Follow all company policies, safety procedures, and maintain confidentiality of guest information.

Requirements:

  • High school diploma or equivalent.
  • Strong communication and customer service skills.
  • Ability to work independently and handle stressful situations.
  • Proficiency in Windows operating systems and office software.
  • Ability to work well with others and develop positive working relationships.
  • Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Apply