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Reservation Sales Agent Jobs (NOW HIRING)

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus. PHYSICAL REQUIREMENTS: On a continuous basis ...

Hawks Cay Resort

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus. PHYSICAL REQUIREMENTS: On a continuous basis ...

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus. PHYSICAL REQUIREMENTS: On a continuous basis ...

gtr

Conference Accommodations Coordinator (FT)

Acme, MI · On-site

$16.75 - $21.50/hr

To take over Reservation Sales Agent responsibilities as needed, maximizing sales in rooms as well as golf, spa and restaurants on property, while promoting goodwill for the resort on the phone.

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Reservation Sales Agent information

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How much do reservation sales agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for reservation sales agent in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What is a reservation sales agent?

Reservation Sales Agents are professionals who assist customers in booking travel accommodations such as flights, hotels, rental cars, or tours. They work for airlines, hotels, travel agencies, or car rental companies, handling inquiries via phone, email, or online chat. Their responsibilities include providing information about availability, rates, and policies, as well as processing reservations and handling customer service issues. Strong communication, organizational, and computer skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a reservation sales agent?

To thrive as a Reservation Sales Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, customer relationship management (CRM) tools, and sometimes GDS platforms like Sabre or Amadeus is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help agents deliver excellent customer experiences and handle diverse inquiries. These competencies are crucial for efficiently managing bookings, maximizing sales, and ensuring customer satisfaction in a competitive hospitality or travel environment.

How does a reservation sales agent typically collaborate with other departments to ensure a smooth guest experience?

Reservation Sales Agents work closely with front desk staff, housekeeping, and management to coordinate bookings and accommodate guest needs. They regularly update other departments about special requests, changes, or VIP arrivals to guarantee a seamless stay. Effective communication and teamwork are essential, as agents often relay important information that impacts room assignments, amenities, and overall guest satisfaction.

What is the difference between Reservation Sales Agent vs Customer Service Representative?

AspectReservation Sales AgentCustomer Service Representative
CredentialsHigh school diploma; sales and reservation trainingHigh school diploma; customer service skills
Work EnvironmentCall centers, travel agencies, hotelsCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airlinesVarious industries including retail, telecom, banking
Primary FocusBooking reservations, selling travel productsHandling inquiries, resolving issues, providing info

While both roles involve communication with customers over the phone, Reservation Sales Agents primarily focus on booking reservations and selling travel-related services, whereas Customer Service Representatives handle a broader range of inquiries and support across various industries. The roles share similar skills but differ in their core responsibilities and industry focus.

How much do reservation sales agents make in the US?

Reservation sales agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and whether they receive commissions or bonuses. Many roles require strong communication skills and familiarity with reservation systems.

How to become a reservation sales agent?

To become a reservation sales agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or CRM software can be beneficial, and some employers may require training or certification in sales or hospitality. The role often involves working in a fast-paced environment, including evenings and weekends.

Is a reservation sales agent a good job?

A reservation sales agent is a customer service role that involves handling bookings and inquiries, often requiring communication skills and familiarity with reservation systems. The job can offer flexible schedules and opportunities for advancement, but may also involve high call volumes and repetitive tasks. Overall, it can be a suitable entry-level position for those interested in sales and hospitality industries.

What does a reservation sales agent do?

A reservation sales agent handles customer calls to book, modify, or cancel reservations for travel, accommodations, or services. They provide information about availability, prices, and policies, often using reservation software and communication skills to assist customers efficiently.

What cities are hiring for Reservation Sales Agent jobs?

Cities with the most Reservation Sales Agent job openings:

Who are the top companies hiring for Reservation Sales Agent jobs?

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What states have the most Reservation Sales Agent jobs?

States with the most job openings for Reservation Sales Agent jobs include:

What are popular job titles related to Reservation Sales Agent jobs?

For Reservation Sales Agent jobs, the most frequently searched job titles are:

Reservation Sales Agent jobs near you
Infographic showing various Reservation Sales Agent job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.

Reservations Sales Agent - Part-time

Black Desert Resort

Ivins, UT • On-site

$18/hr

Part-time

Medical, Retirement

Posted 5 days ago

Job description

Overview
Black Desert Resort, located among the dramatic red rocks and lava fields of Southern Utah, is an ultra-premium destination offering luxury accommodations, championship golf, exceptional dining, spa and wellness experiences, outdoor recreation, and curated resort programming.
The Reservations Sales team serves as one of the first and most important connections guests have with Black Desert Resort. Through personalized service, thoughtful recommendations, and a strong understanding of the complete resort experience, Reservations Sales Agents transform guest inquiries into memorable stays while maximizing revenue opportunities for the resort.
Job Summary
The Reservations Sales Agent is responsible for creating an exceptional first impression of Black Desert Resort while converting guest inquiries into reservations and maximizing revenue through consultative selling, upselling, and personalized recommendations.
This position is an evolution of the traditional Reservations Agent role, with an increased focus on sales performance, revenue generation, resort knowledge, and experience curation. Reservations Sales Agents are expected to move beyond simply processing reservations by understanding each guest's reason for travel, anticipating their needs, recommending the appropriate accommodations and experiences, and confidently closing the sale.
The Reservations Sales Agent serves as a knowledgeable resort ambassador, connecting guests with accommodations, dining, golf, spa, recreation, and other resort experiences while delivering warm, effortless, and personalized hospitality throughout the booking process.
Job Specifications
Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Part-Time
Compensation: $18.00 per hour base wage plus incentive opportunities, with total hourly earnings of up to $30.00 per hour based on qualifying sales performance and the terms of the Reservations Sales Incentive Program.
Why Join Us
  • Serve as one of the first ambassadors guests encounter when discovering Black Desert Resort.
  • Earn additional compensation through the Reservations Sales Incentive Program based on qualifying sales performance.
  • Comprehensive benefits for eligible associates including health insurance, 401(k) with company match, employee dining, resort discounts, and other applicable benefits.
  • Opportunities for professional development and advancement within Reservations, Revenue, Sales, Rooms, and resort operations.

Responsibilities
Key Responsibilities Including But Not Limited To
  • Respond to inbound reservation inquiries by telephone, email, and other communication channels with warmth, professionalism, and urgency.
  • Convert guest inquiries into confirmed reservations by utilizing consultative selling techniques and confidently asking for the sale.
  • Identify each guest's travel purpose, preferences, interests, and priorities to recommend accommodations and experiences that best meet their needs.
  • Maximize room revenue through strategic upselling of room categories, suites, premium accommodations, packages, length of stay, and other qualifying opportunities.
  • Promote and sell resort experiences including dining, golf, spa, recreation, transportation, special events, packages, and programming when appropriate.
  • Maintain comprehensive knowledge of resort accommodations, room categories, rates, packages, promotions, amenities, restaurants, golf, spa, recreation, and resort programming.
  • Accurately create, modify, and cancel reservations while ensuring guest profiles, preferences, special requests, payment information, and reservation details are properly documented.
  • Explain rates, deposits, cancellation policies, packages, resort offerings, and reservation terms clearly and accurately.
  • Personalize guest interactions by recognizing opportunities to celebrate birthdays, anniversaries, special occasions, and other meaningful travel moments.
  • Meet established sales, conversion, revenue, quality, and productivity expectations.
  • Participate in ongoing sales coaching, call reviews, training, resort familiarization, and product knowledge development.
  • Maintain accurate documentation required for incentive compensation and follow all Reservations Sales Incentive Program requirements.
  • Collaborate with Front Office, Concierge, Revenue Management, Sales, Golf, Spa, Food & Beverage, Recreation, and other resort departments to fulfill guest requests and ensure seamless arrival experiences.
  • Resolve reservation concerns professionally and escalate complex guest or system issues when appropriate.
  • Protect guest privacy and payment information while following all resort security, PCI, and reservation procedures.
  • Perform other duties as assigned.

Qualifications
Preferred Qualifications and Skills
  • Previous reservations, hospitality, luxury retail, call center, inside sales, or customer service experience preferred.
  • Previous luxury hotel or resort experience strongly preferred.
  • Demonstrated sales ability with confidence recommending products, upgrading experiences, and closing sales.
  • Strong verbal and written communication skills with a warm, polished, and engaging communication style.
  • Genuine interest in learning the complete Black Desert Resort experience and sharing that knowledge with guests.
  • Strong listening skills with the ability to uncover guest needs and personalize recommendations.
  • Ability to balance sales performance with authentic hospitality and guest trust.
  • Strong attention to detail and ability to accurately manage reservation and payment information.
  • Ability to multitask across reservation systems, guest profiles, email, telephone, and resort information resources.
  • Experience with hotel property management, central reservations, CRM, or related hospitality systems preferred.
  • Ability to remain composed, professional, and solutions-focused during high call volumes and challenging guest interactions.
  • Strong teamwork, reliability, accountability, and willingness to receive coaching and feedback.
  • Ability to consistently meet established performance and quality standards.

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