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Reservation Sales Agent Jobs (NOW HIRING)

Ocean Place

Reservation Agent-Seasonal

Long Branch, NJ · On-site

$15.92 - $17/hr

Non-Exempt JOB SUMMARY The Reservations Agent is responsible for handling incoming reservation ... Communicate effectively with Sales and Front Office teams regarding group bookings, rooming lists ...

Midway Car Rental

Reservation Agent

Los Angeles, CA · On-site

$18.50 - $20/hr

Reservation Agent Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 ... Create reservations, sales, and upsell customers * Respond to email inquiries * Be knowledgeable on ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Agent needs to be familiar with the University of Texas campus and the city of Austin. ESSENTIAL ... Sales and Convention Services associates and Guest Service Agents. STANDARDS EDUCATION High School ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Agent needs to be familiar with the University of Texas campus and the city of Austin. ESSENTIAL ... Sales and Convention Services associates and Guest Service Agents. STANDARDS EDUCATION High School ...

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How much do reservation sales agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for reservation sales agent in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What are Reservation Sales Agents?

Reservation Sales Agents are professionals who assist customers in booking travel accommodations such as flights, hotels, rental cars, or tours. They work for airlines, hotels, travel agencies, or car rental companies, handling inquiries via phone, email, or online chat. Their responsibilities include providing information about availability, rates, and policies, as well as processing reservations and handling customer service issues. Strong communication, organizational, and computer skills are essential for success in this role.

What do reservation agents do?

Reservation agents handle customer inquiries to book, modify, or cancel reservations for services such as travel, hotels, or events. They use reservation systems and communication skills to provide accurate information and ensure customer satisfaction. The role often requires attention to detail, good communication, and familiarity with booking software.

How does a Reservation Sales Agent typically collaborate with other departments to ensure a smooth guest experience?

Reservation Sales Agents work closely with front desk staff, housekeeping, and management to coordinate bookings and accommodate guest needs. They regularly update other departments about special requests, changes, or VIP arrivals to guarantee a seamless stay. Effective communication and teamwork are essential, as agents often relay important information that impacts room assignments, amenities, and overall guest satisfaction.

What is the difference between Reservation Sales Agent vs Customer Service Representative?

AspectReservation Sales AgentCustomer Service Representative
CredentialsHigh school diploma; sales and reservation trainingHigh school diploma; customer service skills
Work EnvironmentCall centers, travel agencies, hotelsCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airlinesVarious industries including retail, telecom, banking
Primary FocusBooking reservations, selling travel productsHandling inquiries, resolving issues, providing info

While both roles involve communication with customers over the phone, Reservation Sales Agents primarily focus on booking reservations and selling travel-related services, whereas Customer Service Representatives handle a broader range of inquiries and support across various industries. The roles share similar skills but differ in their core responsibilities and industry focus.

What is the role of a reservation agent?

A reservation sales agent is responsible for handling customer inquiries, booking reservations, and providing information about services or accommodations. They often use reservation systems and require good communication skills to ensure customer satisfaction and accurate bookings.

What are the key skills and qualifications needed to thrive as a Reservation Sales Agent, and why are they important?

To thrive as a Reservation Sales Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, customer relationship management (CRM) tools, and sometimes GDS platforms like Sabre or Amadeus is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help agents deliver excellent customer experiences and handle diverse inquiries. These competencies are crucial for efficiently managing bookings, maximizing sales, and ensuring customer satisfaction in a competitive hospitality or travel environment.

What does a reservation sales agent do?

A reservation sales agent handles incoming calls and inquiries to book travel, accommodations, or services for customers. They provide information, confirm reservations, process payments, and may use booking software or customer management systems. Strong communication skills and attention to detail are essential for success in this role.

How to become a hotel reservation agent?

To become a hotel reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems like Opera or Sabre can be beneficial, and some employers may require training on specific booking software.
What cities are hiring for Reservation Sales Agent jobs? Cities with the most Reservation Sales Agent job openings:
Who are the top companies hiring for Reservation Sales Agent jobs? The top employers for Reservation Sales Agent jobs are:
What states have the most Reservation Sales Agent jobs? States with the most job openings for Reservation Sales Agent jobs include:
What are popular job titles related to Reservation Sales Agent jobs? For Reservation Sales Agent jobs, the most frequently searched job titles are:
Reservation Sales Agent jobs near you
Infographic showing various Reservation Sales Agent job openings in the United States as of June 2026, with employment types broken down into 29% Full Time, 29% Part Time, 14% Temporary, and 28% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.
Reservation Agent-Seasonal

Reservation Agent-Seasonal

Ocean Place Resort & Spa

Long Branch, NJ • On-site

$15.92 - $17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Reservations Agent
JOB DESCRIPTION
DEPARTMENT: Reservations
REPORTS TO: Reservations Manager
STATUS: Non-Exempt
JOB SUMMARY
The Reservations Agent is responsible for handling incoming reservation requests and ensuring accurate booking details for guests. This role involves answering calls, responding to emails, entering reservation information into the system, and assisting guests with questions about room types, rates, and hotel services. The Reservations Agent plays a key role in creating a positive first impression and supporting the hotel's occupancy and revenue goals.
QUALIFICATION STANDARDS
Education & Experience:
  • High School diploma or equivalent required.

  • Previous customer service or hospitality experience preferred.

  • Basic computer skills and ability to learn reservation systems.

  • Strong communication skills and pleasant telephone etiquette.

Physical Requirements:
  • Ability to sit for extended periods while using a computer and phone.

  • Light mobility to access office equipment and assist at the front desk if needed.

General Requirements
  • Friendly, courteous, and guestoriented demeanor.

  • Strong communication skills to effectively interact with guests and team members.

  • Must maintain a neat, professional appearance at all times.

  • Responsible, reliable, and able to perform duties with minimal supervision.

DUTIES & FUNCTIONS
Fundamental Requirements:
  • Answer incoming calls and emails promptly and professionally, ensuring a friendly and helpful tone at all times.

  • Accurately enter reservation details into the property management system, including guest names, dates, room types, and special requests.

  • Assist guests with questions about rates, availability, and hotel amenities, providing clear and accurate information.

  • Process changes and cancellations efficiently, ensuring updated records and notifying relevant departments when necessary.

  • Handle special requests and VIP reservations, communicating details to housekeeping, front desk, and other departments.

  • Maintain updated knowledge of hotel promotions, packages, and policies to provide accurate information and upsell when appropriate.

  • Verify payment details and secure deposits according to hotel policy.

  • Monitor room inventory and availability, ensuring accurate allocation of rooms and avoiding overbooking.

  • Communicate effectively with Sales and Front Office teams regarding group bookings, rooming lists, and pre-registration details.

  • Assist with daily reports and forecasts, such as occupancy and availability summaries.

  • Follow all brand and company standards for reservation handling, including confidentiality and data protection.

  • Support front desk operations during peak periods, such as check-in/check-out assistance.

  • Participate in training sessions and team meetings to stay updated on procedures and promotions.

  • Provide exceptional customer service, resolving guest inquiries or escalating issues to supervisors when necessary.

  • Perform other duties as assigned by management to support overall hotel operations.

In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $15.92 - $17.00/hr dependent on experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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