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Reservation Sales Agent Jobs (NOW HIRING)

Heritage Companies

Reservation Agent

Albuquerque, NM

$16/hr

Reservation Agent WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture ... Detailed and sales oriented. * Ability to work in a fast-paced environment for 8 hours or more ...

Ocean Place

Reservation Agent-Seasonal

Long Branch, NJ

$15.92 - $17/hr

Non-Exempt JOB SUMMARY The Reservations Agent is responsible for handling incoming reservation ... Communicate effectively with Sales and Front Office teams regarding group bookings, rooming lists ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Agent needs to be familiar with the University of Texas campus and the city of Austin. ESSENTIAL ... Sales and Convention Services associates and Guest Service Agents. STANDARDS EDUCATION High School ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Agent needs to be familiar with the University of Texas campus and the city of Austin. ESSENTIAL ... Sales and Convention Services associates and Guest Service Agents. STANDARDS EDUCATION High School ...

Marriott

Reservation Clerk

Honolulu, HI · On-site

Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent ...

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Reservation Sales Agent information

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How much do reservation sales agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for reservation sales agent in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What are Reservation Sales Agents?

Reservation Sales Agents are professionals who assist customers in booking travel accommodations such as flights, hotels, rental cars, or tours. They work for airlines, hotels, travel agencies, or car rental companies, handling inquiries via phone, email, or online chat. Their responsibilities include providing information about availability, rates, and policies, as well as processing reservations and handling customer service issues. Strong communication, organizational, and computer skills are essential for success in this role.

How does a Reservation Sales Agent typically collaborate with other departments to ensure a smooth guest experience?

Reservation Sales Agents work closely with front desk staff, housekeeping, and management to coordinate bookings and accommodate guest needs. They regularly update other departments about special requests, changes, or VIP arrivals to guarantee a seamless stay. Effective communication and teamwork are essential, as agents often relay important information that impacts room assignments, amenities, and overall guest satisfaction.

What is the difference between Reservation Sales Agent vs Customer Service Representative?

AspectReservation Sales AgentCustomer Service Representative
CredentialsHigh school diploma; sales and reservation trainingHigh school diploma; customer service skills
Work EnvironmentCall centers, travel agencies, hotelsCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airlinesVarious industries including retail, telecom, banking
Primary FocusBooking reservations, selling travel productsHandling inquiries, resolving issues, providing info

While both roles involve communication with customers over the phone, Reservation Sales Agents primarily focus on booking reservations and selling travel-related services, whereas Customer Service Representatives handle a broader range of inquiries and support across various industries. The roles share similar skills but differ in their core responsibilities and industry focus.

What are the key skills and qualifications needed to thrive as a Reservation Sales Agent, and why are they important?

To thrive as a Reservation Sales Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, customer relationship management (CRM) tools, and sometimes GDS platforms like Sabre or Amadeus is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help agents deliver excellent customer experiences and handle diverse inquiries. These competencies are crucial for efficiently managing bookings, maximizing sales, and ensuring customer satisfaction in a competitive hospitality or travel environment.
What cities are hiring for Reservation Sales Agent jobs? Cities with the most Reservation Sales Agent job openings:
Who are the top companies hiring for Reservation Sales Agent jobs? The top employers for Reservation Sales Agent jobs are:
What states have the most Reservation Sales Agent jobs? States with the most job openings for Reservation Sales Agent jobs include:
What are popular job titles related to Reservation Sales Agent jobs? For Reservation Sales Agent jobs, the most frequently searched job titles are:
Reservation Sales Agent jobs near you
Infographic showing various Reservation Sales Agent job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.
Reservation Agent

Reservation Agent

Heritage Companies

Albuquerque, NM

$16/hr

Other

Retirement

Posted 7 days ago

Job description

Reservation Agent

WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position starting at $16.00 DOE plus benefits. Located in Albuquerque, NM. Working out of our Corporate Office.

Job Overview: A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues.

Essential Duties and Functions/Responsibilities/Tasks:

  • Works under the direction of the Reservations Manager.
  • Maintains positivity and professionalism with guests, team members, and external partners.
  • Processes all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Books guest reservations for individuals and/or groups that are requested either by phone or from within the hotel using the reservations system.
  • Upsells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible.
  • Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system.
  • Ensures proper verbiage is used when answering the phones and selling hotel rooms.
  • Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested.
  • Stays informed of current rates, rate changes, and all promotions. Completes daily logs to record the number of calls, bookings and cancellations.
  • Collaborates with staff development and provides required feedback and assists to answer all incoming calls and manage all online inquiries.
  • Processes all incoming reservations received via rooming list, email, in house correspondence and any other source.
  • Other duties as assigned consistent with the functions of this position as needed.

Environment:

  • Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights.
  • Great work environment with a wonderful view of the city

Why You'll Love Working With Us

  • Competitive pay and comprehensive benefits, including a 25% 401(k) match!
  • Generous employee discounts across Heritage hotels, restaurants, spa and retail!
  • Complimentary meals during scheduled shifts!
  • Free employee parking!
  • Supportive team culture with opportunities for growth and advancement!
  • A workplace rooted in New Mexico pride and community values!

Requirements:

  • High school graduate or equivalent.
  • Pleasant speaking voice.
  • Excellent written and verbal skills.
  • Must be able to type accurately (30 words per minute).
  • Experience in hospitality reservations sales or front desk is preferred.
  • Strong communication skills and excellent customer service practices.
  • Detailed and sales oriented.
  • Ability to work in a fast-paced environment for 8 hours or more, including sitting, walking, and standing.
  • Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

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