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Reservation Sales Agent Jobs (NOW HIRING)

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ · On-site

$13 - $16.75/hr

SUMMARY The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and fax. Essential duties include booking reservations, answering questions, following ...

Warwick Hotel

Reservation Agents

Denver, CO · On-site

Central Reservation Agent - shift: 12pm-8pm Tuesday- Friday., 9:00am- 05:30pm on Saturday POSITION ... Must be very effective in the reservation's sales process, personal interactions and ...

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Heritage Companies

Central Reservations Agent

Albuquerque, NM · On-site

$15.50 - $19.50/hr

Central Reservations Agent At Heritage Companies, the culture, spirit, and traditions of New Mexico ... Utilize reservation sales techniques and upselling opportunities to maximize revenue and enhance ...

BANDANA

Reservation Agent

Manhattan, NY · On-site

$24/hr

Reservation Agent Hôtel Barrière Le Fouquet's SoHo, 456 Greenwich St Base pay starts at $24/hr ... Maintain and update guests' information and sales data by reservation procedures. Comply with all ...

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$10

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How much do reservation sales agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for reservation sales agent in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What are Reservation Sales Agents?

Reservation Sales Agents are professionals who assist customers in booking travel accommodations such as flights, hotels, rental cars, or tours. They work for airlines, hotels, travel agencies, or car rental companies, handling inquiries via phone, email, or online chat. Their responsibilities include providing information about availability, rates, and policies, as well as processing reservations and handling customer service issues. Strong communication, organizational, and computer skills are essential for success in this role.

What do reservation agents do?

Reservation agents handle customer inquiries to book, modify, or cancel reservations for services such as travel, hotels, or events. They use reservation systems and communication skills to provide accurate information and ensure customer satisfaction. The role often requires attention to detail, good communication, and familiarity with booking software.

How does a Reservation Sales Agent typically collaborate with other departments to ensure a smooth guest experience?

Reservation Sales Agents work closely with front desk staff, housekeeping, and management to coordinate bookings and accommodate guest needs. They regularly update other departments about special requests, changes, or VIP arrivals to guarantee a seamless stay. Effective communication and teamwork are essential, as agents often relay important information that impacts room assignments, amenities, and overall guest satisfaction.

What is the difference between Reservation Sales Agent vs Customer Service Representative?

AspectReservation Sales AgentCustomer Service Representative
CredentialsHigh school diploma; sales and reservation trainingHigh school diploma; customer service skills
Work EnvironmentCall centers, travel agencies, hotelsCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airlinesVarious industries including retail, telecom, banking
Primary FocusBooking reservations, selling travel productsHandling inquiries, resolving issues, providing info

While both roles involve communication with customers over the phone, Reservation Sales Agents primarily focus on booking reservations and selling travel-related services, whereas Customer Service Representatives handle a broader range of inquiries and support across various industries. The roles share similar skills but differ in their core responsibilities and industry focus.

What is the role of a reservation agent?

A reservation sales agent is responsible for handling customer inquiries, booking reservations, and providing information about services or accommodations. They often use reservation systems and require good communication skills to ensure customer satisfaction and accurate bookings.

What are the key skills and qualifications needed to thrive as a Reservation Sales Agent, and why are they important?

To thrive as a Reservation Sales Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, customer relationship management (CRM) tools, and sometimes GDS platforms like Sabre or Amadeus is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help agents deliver excellent customer experiences and handle diverse inquiries. These competencies are crucial for efficiently managing bookings, maximizing sales, and ensuring customer satisfaction in a competitive hospitality or travel environment.

What does a reservation sales agent do?

A reservation sales agent handles incoming calls and inquiries to book travel, accommodations, or services for customers. They provide information, confirm reservations, process payments, and may use booking software or customer management systems. Strong communication skills and attention to detail are essential for success in this role.

How to become a hotel reservation agent?

To become a hotel reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems like Opera or Sabre can be beneficial, and some employers may require training on specific booking software.
What cities are hiring for Reservation Sales Agent jobs? Cities with the most Reservation Sales Agent job openings:
Who are the top companies hiring for Reservation Sales Agent jobs? The top employers for Reservation Sales Agent jobs are:
What states have the most Reservation Sales Agent jobs? States with the most job openings for Reservation Sales Agent jobs include:
What are popular job titles related to Reservation Sales Agent jobs? For Reservation Sales Agent jobs, the most frequently searched job titles are:
Reservation Sales Agent jobs near you
Infographic showing various Reservation Sales Agent job openings in the United States as of June 2026, with employment types broken down into 29% Full Time, 29% Part Time, 14% Temporary, and 28% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.
Reservations Sales Agent

Reservations Sales Agent

CRUISE AMERICA INC

Mesa, AZ • On-site

$13 - $16.75/hr

Other

Posted 10 days ago

Job description

SUMMARY
The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and
fax. Essential duties include booking reservations, answering questions, following through on marketing
programs and specials accurately, supplying information and answering questions. The scope of this
position is to provide customers with all available dates and location options in order to help them
finalize their plans and book the reservation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Recommend services and offer alternatives to book reservations and close sales calls.
  • Provide accurate data entry of customer information in scheduling systems.
  • Assist customers and other team members with customer service/complaint resolution.
  • Support other departments related to reservations including the rental station, chat and international tour operators.
  • Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager.
  • Ensure the completeness and accuracy of all reservations.
  • Provide vehicle familiarization and answer customer questions.
  • Provide rental information at local shows as requested.
  • Assist the manager with various special projects.
  • Maintain a neat and organized work area.
  • Perform other duties as assigned.

COMPETENCIES
  • Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
  • Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs as trained; solicits customer feedback to improve service;; meets commitments.
  • Attention to Detail -Recognizes that even small inaccuracies add up quickly. Demonstrates willingness to take time necessary to follow instructions precisely.
  • Communications -Exhibits excellent oral and written communication skills in English with supervisor, staff and customers; exhibits good listening and comprehension.
  • Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed.
  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
  • Quality Management - Demonstrates accuracy and thoroughness.
  • Ethics - Works with integrity and principles; upholds organizational values.
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Dependability - Commits to long hours of work when necessary to reach goals. This may include nights and weekends.
  • Professional appearance - displays good personal grooming and adherence to company protocol

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required:
Education and/or Experience
High School or equivalent diploma required.
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use
hands to handle, feel, or type. The employee is occasionally required to stand; walk. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close
vision and ability to adjust focus.
Work Environment
The working conditions are normal for a call center environment.
Acknowledgements
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working
conditions associated with the job. While this is intended to be an accurate reflection of the current job,
management reserves the right to revise the job or to require that other or different tasks be performed
when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological
developments.

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