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Reservation Sales Agent Jobs (NOW HIRING)

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ · On-site

$13 - $16.75/hr

SUMMARY The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and fax. Essential duties include booking reservations, answering questions, following ...

Sunriver Resort

Reservations Sales Agent

Sunriver, OR · On-site

$15.75 - $20.50/hr

Overview Join the team at Sunriver Resort as a Reservation Sales Agent , where you'll play a key role in creating exceptional guest experiences from the very first interaction. If you have strong ...

Viejas Casino & Resort

Majority of time is spent performing Guest Service Information Operator and Reservation Sales Agent job duties.High school diploma or general education degree (GED). 2 to 5 years of related ...

Warwick Hotel

Reservation Agents

Denver, CO · On-site

Central Reservation Agent - shift: 12pm-8pm Tuesday- Friday., 9:00am- 05:30pm on Saturday POSITION ... Must be very effective in the reservation's sales process, personal interactions and ...

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Reservation Sales Agent information

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$10

$16

$23

How much do reservation sales agent jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for reservation sales agent in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What are Reservation Sales Agents?

Reservation Sales Agents are professionals who assist customers in booking travel accommodations such as flights, hotels, rental cars, or tours. They work for airlines, hotels, travel agencies, or car rental companies, handling inquiries via phone, email, or online chat. Their responsibilities include providing information about availability, rates, and policies, as well as processing reservations and handling customer service issues. Strong communication, organizational, and computer skills are essential for success in this role.

What do reservation agents do?

Reservation agents handle customer inquiries to book, modify, or cancel reservations for services such as travel, hotels, or events. They use reservation systems and communication skills to provide accurate information and ensure customer satisfaction. The role often requires attention to detail, good communication, and familiarity with booking software.

How does a Reservation Sales Agent typically collaborate with other departments to ensure a smooth guest experience?

Reservation Sales Agents work closely with front desk staff, housekeeping, and management to coordinate bookings and accommodate guest needs. They regularly update other departments about special requests, changes, or VIP arrivals to guarantee a seamless stay. Effective communication and teamwork are essential, as agents often relay important information that impacts room assignments, amenities, and overall guest satisfaction.

What is the difference between Reservation Sales Agent vs Customer Service Representative?

AspectReservation Sales AgentCustomer Service Representative
CredentialsHigh school diploma; sales and reservation trainingHigh school diploma; customer service skills
Work EnvironmentCall centers, travel agencies, hotelsCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airlinesVarious industries including retail, telecom, banking
Primary FocusBooking reservations, selling travel productsHandling inquiries, resolving issues, providing info

While both roles involve communication with customers over the phone, Reservation Sales Agents primarily focus on booking reservations and selling travel-related services, whereas Customer Service Representatives handle a broader range of inquiries and support across various industries. The roles share similar skills but differ in their core responsibilities and industry focus.

What is the role of a reservation agent?

A reservation sales agent is responsible for handling customer inquiries, booking reservations, and providing information about services or accommodations. They often use reservation systems and require good communication skills to ensure customer satisfaction and accurate bookings.

What are the key skills and qualifications needed to thrive as a Reservation Sales Agent, and why are they important?

To thrive as a Reservation Sales Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, customer relationship management (CRM) tools, and sometimes GDS platforms like Sabre or Amadeus is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help agents deliver excellent customer experiences and handle diverse inquiries. These competencies are crucial for efficiently managing bookings, maximizing sales, and ensuring customer satisfaction in a competitive hospitality or travel environment.

What does a reservation sales agent do?

A reservation sales agent handles incoming calls and inquiries to book travel, accommodations, or services for customers. They provide information, confirm reservations, process payments, and may use booking software or customer management systems. Strong communication skills and attention to detail are essential for success in this role.

How to become a hotel reservation agent?

To become a hotel reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems like Opera or Sabre can be beneficial, and some employers may require training on specific booking software.
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Who are the top companies hiring for Reservation Sales Agent jobs? The top employers for Reservation Sales Agent jobs are:
What states have the most Reservation Sales Agent jobs? States with the most job openings for Reservation Sales Agent jobs include:
What are popular job titles related to Reservation Sales Agent jobs? For Reservation Sales Agent jobs, the most frequently searched job titles are:
Reservation Sales Agent jobs near you
Infographic showing various Reservation Sales Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.

Personal Hospitality Expert

The Greenbrier Hotel

White Sulphur Springs, WV

Other

Posted 3 days ago

Job description

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Job Title:<\/b> Personal Hospitality Expert<\/span><\/span>
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Department:<\/b> Reservation Sales Department<\/span><\/span>
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SUMMARY
<\/b>The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing selling techniques effectively. The ideal candidate would be courteous, self\-motivated and detail\-oriented.<\/span><\/span><\/p>\n

Responsibilities
<\/b>Reservation Sales Agent Tasks:
<\/u>Assist guests by selling future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a clear and professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide concierge services with general knowledge of the city including restaurants and entertainment
Strong ability to multi\-task and pay attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel). NAVIS Applications & Software knowledge a plus.
Possess a positive and upbeat attitude at all times
Professional customer service nature with a desire to exceed
Exceptional verbal and written communication skills
Desire to be part of high growth, fast paced business<\/span><\/span><\/p>


QUALIFICATIONS
<\/b>The following list is representative of the knowledge, skill and or\/ability required for the Reservation Sales Agent to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<\/p>

Education \/ Experience
<\/b>A minimum of two years related experience and\/or training in reservation or hospitality industry. Candidates with a strong sales background in non\-hospitality related field will be considered. NAVIS Certification a plus.<\/p>

Communication Skills
<\/b>Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and\/or negotiate matters related to client's account.
Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and\/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.<\/p>

Computer and Mathematical Skills
<\/b>NAVIS Narrowcast and Dashboard knowledge is preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important.<\/p>

Reasoning Ability
<\/b>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.<\/p>

Physical Demands
<\/b>While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.    The employee must occasionally lift and\/or move up to 25 pounds.    Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.<\/p><\/span><\/span>\n

Work Environment
<\/b>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    The noise level in the work environment is usually moderate.<\/span><\/span><\/p>\n <\/div><\/span>
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