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Reservation Sales Agent Jobs (NOW HIRING)

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$21 - $21.50/hr

Director of Reservations Classification: Part time, Non-Exempt POSITION OVERVIEW The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing ...

Viejas Casino & Resort

Majority of time is spent performing Guest Service Information Operator and Reservation Sales Agent job duties.High school diploma or general education degree (GED). 2 to 5 years of related ...

Warwick Hotel

Reservation Agents

Denver, CO · On-site

$16.50 - $20.50/hr

Central Reservation Agent - shift: 12pm-8pm Tuesday- Friday., 9:00am- 05:30pm on Saturday POSITION ... Must be very effective in the reservation's sales process, personal interactions and ...

Hawks Cay Resort

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

One year's experience as a Front Desk/Reservations Supervisor, or at least two years' experience as a Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish ...

EOS USA

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

One year's experience as a Front Desk/Reservations Supervisor, or at least two years' experience as a Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish ...

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus. PHYSICAL REQUIREMENTS: On a continuous basis ...

Hawks Cay Resort

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus. PHYSICAL REQUIREMENTS: On a continuous basis ...

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus. PHYSICAL REQUIREMENTS: On a continuous basis ...

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Front Desk or Reservation Sales Agent to be considered. * Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus. PHYSICAL REQUIREMENTS: On a continuous basis ...

Heritage Companies

Central Reservations Agent

Albuquerque, NM · On-site

$15.50 - $19.50/hr

Central Reservations Agent At Heritage Companies, the culture, spirit, and traditions of New Mexico ... Utilize reservation sales techniques and upselling opportunities to maximize revenue and enhance ...

gtr

Conference Accommodations Coordinator (FT)

Acme, MI

$16.75 - $21.50/hr

To take over Reservation Sales Agent responsibilities as needed, maximizing sales in rooms as well as golf, spa and restaurants on property, while promoting goodwill for the resort on the phone.

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Reservation Sales Agent information

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How much do reservation sales agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for reservation sales agent in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What is a reservation sales agent?

Reservation Sales Agents are professionals who assist customers in booking travel accommodations such as flights, hotels, rental cars, or tours. They work for airlines, hotels, travel agencies, or car rental companies, handling inquiries via phone, email, or online chat. Their responsibilities include providing information about availability, rates, and policies, as well as processing reservations and handling customer service issues. Strong communication, organizational, and computer skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a reservation sales agent?

To thrive as a Reservation Sales Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, customer relationship management (CRM) tools, and sometimes GDS platforms like Sabre or Amadeus is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help agents deliver excellent customer experiences and handle diverse inquiries. These competencies are crucial for efficiently managing bookings, maximizing sales, and ensuring customer satisfaction in a competitive hospitality or travel environment.

How does a reservation sales agent typically collaborate with other departments to ensure a smooth guest experience?

Reservation Sales Agents work closely with front desk staff, housekeeping, and management to coordinate bookings and accommodate guest needs. They regularly update other departments about special requests, changes, or VIP arrivals to guarantee a seamless stay. Effective communication and teamwork are essential, as agents often relay important information that impacts room assignments, amenities, and overall guest satisfaction.

What is the difference between Reservation Sales Agent vs Customer Service Representative?

AspectReservation Sales AgentCustomer Service Representative
CredentialsHigh school diploma; sales and reservation trainingHigh school diploma; customer service skills
Work EnvironmentCall centers, travel agencies, hotelsCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airlinesVarious industries including retail, telecom, banking
Primary FocusBooking reservations, selling travel productsHandling inquiries, resolving issues, providing info

While both roles involve communication with customers over the phone, Reservation Sales Agents primarily focus on booking reservations and selling travel-related services, whereas Customer Service Representatives handle a broader range of inquiries and support across various industries. The roles share similar skills but differ in their core responsibilities and industry focus.

How much do reservation sales agents make in the US?

Reservation sales agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and whether they receive commissions or bonuses. Many roles require strong communication skills and familiarity with reservation systems.

How to become a reservation sales agent?

To become a reservation sales agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or CRM software can be beneficial, and some employers may require training or certification in sales or hospitality. The role often involves working in a fast-paced environment, including evenings and weekends.

Is a reservation sales agent a good job?

A reservation sales agent is a customer service role that involves handling bookings and inquiries, often requiring communication skills and familiarity with reservation systems. The job can offer flexible schedules and opportunities for advancement, but may also involve high call volumes and repetitive tasks. Overall, it can be a suitable entry-level position for those interested in sales and hospitality industries.

What does a reservation sales agent do?

A reservation sales agent handles customer calls to book, modify, or cancel reservations for travel, accommodations, or services. They provide information about availability, prices, and policies, often using reservation software and communication skills to assist customers efficiently.

What cities are hiring for Reservation Sales Agent jobs?

Cities with the most Reservation Sales Agent job openings:

Who are the top companies hiring for Reservation Sales Agent jobs?

The top employers for Reservation Sales Agent jobs are:

What states have the most Reservation Sales Agent jobs?

States with the most job openings for Reservation Sales Agent jobs include:

What are popular job titles related to Reservation Sales Agent jobs?

For Reservation Sales Agent jobs, the most frequently searched job titles are:

Reservation Sales Agent jobs near you
Infographic showing various Reservation Sales Agent job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.

Reservations Sales Agent

Carneros Resort and Spa

Napa, CA • On-site

$21 - $21.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Reports To: Director of Reservations
Classification: Part time, Non-Exempt
POSITION OVERVIEW
The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.
*This is an hourly position + Incentives*
KEY RESPONSIBILITIES
Reservations Management
  • Handle incoming reservation inquiries via phone, email, and online booking platforms.
  • Provide information to guests regarding room availability, rates, dining reservations and amenities.
  • Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
  • Process payments and send confirmation details to guests.
  • Manage and update reservation records, including changes, cancellations, and special requests.

Customer Service
  • Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
  • Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments.
  • Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process.

Collaboration
  • Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met.
  • Participate in team meetings and contribute to the continuous improvement of reservation processes.

Technology & Systems
  • Utilize the SMS platform and other reservation systems to manage bookings and generate reports.
  • Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests.
  • Ensure all reservation-related data is properly documented and used to inform business decisions.

Qualifications
  • High School diploma or equivalent; a degree in Hospitality or a related field is preferred.
  • Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort.
  • Strong communication and interpersonal skills with a focus on guest service.
  • Proficiency in reservation systems and Microsoft Office Suite.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Availability to work flexible hours, including weekends and holidays as needed.

TOTAL COMPENSATION
  • Base Salary + Incentive
  • Medical, Dental & Vision Insurance
  • Health and Dependent Care FSA Options
  • Life Insurance, Short-Term Disability and Long-Term Disability
  • Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
  • 401k with Employer Match
  • Paid Time Off (PTO) & Sick Leave

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