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Remote Voip Manager Jobs (NOW HIRING)

One, Inc.

Business Systems Administrator- VoIP

US, Remote Overview The Business Systems Administrator is responsible for the administration ... Manage user provisioning, extensions, call flows, auto attendants, and hunt groups * Monitor system ...

SAIC

VOIP Systems Engineering SETA

Chantilly, VA · Remote

$120K - $160K/yr

None Potential for Remote Work: ORA_ON_SITE Description  SAIC is seeking a highly motivated and ... Program Management: * Support lifecycle program management functions, from requirements gathering ...

WOW Remote Teams

Customer Support Representative

$16.50 - $22.25/hr

Serve as the primary point of contact for B2B catering and events clients, managing inquiries via ... Google Suite and VoIP/communication platforms Benefits: * Full-time position (100% remote)

TEKsystems

Project Manager (TalkDesk)

Kansas City, MO · Remote

$40 - $55/hr

Remote (Travel as Needed) Duration: Contract Overview We are seeking an experienced Project Manager ... Experience with VoIP technologies and voice infrastructure * Demonstrated ability to manage ...

New

24 Hours Group

Call Center Agent (Peru)

$15.25 - $20.25/hr

Call Center Agent This is a remote position. The Call Center Agent will be answering inbound calls ... Responsible for managing a whole lot of incoming and outgoing calls in the operations. * Identify ...

24 Hours Group

Call Center Agent (Costa Rica)

$15.25 - $20.25/hr

Job Title Call Center Agent This is a remote position. The Call Center Agent will be answering ... Responsible for managing a whole lot of incoming and outgoing calls in the operations. Identify the ...

24 Hours Group

Call Center Agent (Canada)

$12/hr

Job Opportunity This is a remote position. The Call Center Agent will be answering inbound calls ... Responsibilities include managing a whole lot of incoming and outgoing calls in the operations ...

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Remote Voip Manager information

What is a Remote VoIP Manager?

A Remote VoIP Manager is an IT professional responsible for overseeing and maintaining Voice over Internet Protocol (VoIP) systems for an organization while working remotely. Their duties typically include configuring VoIP hardware and software, managing network security for voice communications, troubleshooting call quality issues, and ensuring reliable connectivity for all users. They also coordinate with vendors, provide technical support to staff, and help integrate new communication tools as needed. This role is essential for businesses that rely on internet-based phone systems, especially for distributed or fully remote teams.

What is the difference between Remote Voip Manager vs Remote Voip Engineer?

AspectRemote Voip ManagerRemote Voip Engineer
CredentialsVoIP certifications, project management skillsVoIP certifications, technical troubleshooting skills
Work EnvironmentTeam coordination, client communicationTechnical setup, system configuration
Industry UsageTelecommunications, IT servicesTelecommunications, network engineering
Common Search IntentManaging VoIP projects remotelyTechnical VoIP system development and support

The main difference between a Remote Voip Manager and a Remote Voip Engineer lies in their focus areas. The Voip Manager oversees projects, coordinates teams, and manages client relationships, requiring management skills and certifications. The Voip Engineer, on the other hand, concentrates on technical system setup, troubleshooting, and engineering tasks. Both roles are essential in the VoIP industry but serve different functions based on their responsibilities and expertise.

What are some typical challenges Remote VoIP Managers face when overseeing distributed teams?

Remote VoIP Managers often encounter challenges such as coordinating across multiple time zones, ensuring consistent communication quality, and addressing technical issues remotely. Managing a distributed team requires strong organizational skills and proactive communication to maintain service uptime and resolve incidents quickly. Additionally, fostering collaboration and providing ongoing support for team members who may be working independently is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Remote VoIP Manager, and why are they important?

To thrive as a Remote VoIP Manager, you need expertise in voice over IP technologies, network administration, and a relevant degree or certifications such as CCNA or CompTIA Network+. Familiarity with VoIP platforms (like Cisco, Avaya, or Asterisk), SIP protocol, and monitoring tools is typically required. Strong problem-solving, communication, and project management skills are essential for coordinating remote teams and troubleshooting issues efficiently. These skills ensure reliable voice communication infrastructure, effective remote collaboration, and seamless end-user support.
More about Remote Voip Manager jobs
What cities are hiring for Remote Voip Manager jobs? Cities with the most Remote Voip Manager job openings:
What are the most commonly searched types of Remote Voip jobs? The most popular types of Remote Voip jobs are:
What states have the most Remote Voip Manager jobs? States with the most job openings for Remote Voip Manager jobs include:
What job categories do people searching Remote Voip Manager jobs look for? The top searched job categories for Remote Voip Manager jobs are:
Remote Voip Manager jobs near you
Infographic showing various Remote Voip Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
Business Systems Administrator- VoIP

Business Systems Administrator- VoIP

One, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Business Systems Administrator (VoIP Focus)
Position Title: Business Systems Administrator
Department: Corporate Systems / IT Support
Reports To: Sr. Director, Corporate Systems
Job Type: Full-time
Location: US, Remote
Overview
The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company's voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization.
This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.
Key Responsibilities
VoIP / Telephony Systems (Primary Focus)
  • Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions)
  • Manage user provisioning, extensions, call flows, auto attendants, and hunt groups
  • Monitor system performance, uptime, call quality, recordings, and reliability
  • Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams
  • Maintain and optimize call routing, IVR systems, and failover configurations
  • Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades
  • Manage number provisioning, porting, and telecom inventory
  • Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.)

Business Systems Administration
  • Support and maintain corporate SaaS applications and communication tools
  • Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools)
  • Participate in system upgrades, rollouts, and migrations
  • Maintain system documentation, SOPs, and user guides
  • Assist with automation and process improvements across business systems

Operations & Support
  • Serve as a tier 2 escalation point for communication and telephony issues
  • Analyze trends and recommend improvements to enhance reliability and user experience
  • Participate in on-call or after-hours support as needed for critical systems

Security & Compliance
  • Ensure systems comply with internal security policies and regulatory requirements
  • Support patching, access control, and system hardening efforts
  • Assist with audit readiness and documentation for voice and communication systems

Skills & Abilities
  • Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing)
  • Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.)
  • Strong scripting skills (PowerShell, Python, Bash)
  • Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML
  • Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS)
  • Strong troubleshooting and analytical skills
  • Ability to manage vendors and external service providers
  • Strong communication skills with both technical and non-technical stakeholders
  • Experience with system integrations and APIs is a plus

Education & Experience
  • Bachelor's degree in Information Technology or related field (or equivalent experience)
  • 3-5+ years of experience in VoIP, telecom, or unified communications administration
  • Experience supporting enterprise communication environments
  • Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus

Desired Traits
  • Problem solver and proactive thinker
  • Strong ownership and accountability
  • Customer-focused mindset
  • Adaptable and comfortable in a fast-changing environment
  • Commitment to continuous learning and improvement

Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Standard indoor office setting; exposure to computer screens.
Physical: Requires repetitive motion. Substantial movements of wrists, hands, and/or fingers. Ability to sit or stand for prolonged periods and operate standard office equipment.
Vision: Ability to read computer screens and printed documents with or without correction.
Hearing: Ability to hear within the normal audio range with or without correction.
Company Profile:
At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.
The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.
Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."
Join us in building the infrastructure that fulfills the promise of insurance.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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