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Remote Voip Manager Jobs (NOW HIRING)

Cableone

Product Manager (UCaas and VOIP)

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ ... Manage the complete lifecycle of assigned products from concept to retirement. * Ensure cross ...

Catch Health

Licensed Insurance Agent REMOTE

... our CRM and telephonic platforms, all while achieving personal sales goals and maintaining ... VOIP, and similar tools. Why Work With Us? * No cold calling - 100% inbound, pre-qualified leads

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Remote Voip Manager information

What is a remote VoIP manager?

A Remote VoIP Manager is an IT professional responsible for overseeing and maintaining Voice over Internet Protocol (VoIP) systems for an organization while working remotely. Their duties typically include configuring VoIP hardware and software, managing network security for voice communications, troubleshooting call quality issues, and ensuring reliable connectivity for all users. They also coordinate with vendors, provide technical support to staff, and help integrate new communication tools as needed. This role is essential for businesses that rely on internet-based phone systems, especially for distributed or fully remote teams.

What are the key skills and qualifications needed to thrive as a remote VoIP manager?

To thrive as a Remote VoIP Manager, you need expertise in voice over IP technologies, network administration, and a relevant degree or certifications such as CCNA or CompTIA Network+. Familiarity with VoIP platforms (like Cisco, Avaya, or Asterisk), SIP protocol, and monitoring tools is typically required. Strong problem-solving, communication, and project management skills are essential for coordinating remote teams and troubleshooting issues efficiently. These skills ensure reliable voice communication infrastructure, effective remote collaboration, and seamless end-user support.

What are some typical challenges remote VoIP managers face when overseeing distributed teams?

Remote VoIP Managers often encounter challenges such as coordinating across multiple time zones, ensuring consistent communication quality, and addressing technical issues remotely. Managing a distributed team requires strong organizational skills and proactive communication to maintain service uptime and resolve incidents quickly. Additionally, fostering collaboration and providing ongoing support for team members who may be working independently is essential for success in this role.

What is the difference between Remote Voip Manager vs Remote Voip Engineer?

AspectRemote Voip ManagerRemote Voip Engineer
CredentialsVoIP certifications, project management skillsVoIP certifications, technical troubleshooting skills
Work EnvironmentTeam coordination, client communicationTechnical setup, system configuration
Industry UsageTelecommunications, IT servicesTelecommunications, network engineering
Common Search IntentManaging VoIP projects remotelyTechnical VoIP system development and support

The main difference between a Remote Voip Manager and a Remote Voip Engineer lies in their focus areas. The Voip Manager oversees projects, coordinates teams, and manages client relationships, requiring management skills and certifications. The Voip Engineer, on the other hand, concentrates on technical system setup, troubleshooting, and engineering tasks. Both roles are essential in the VoIP industry but serve different functions based on their responsibilities and expertise.

More about Remote Voip Manager jobs

What cities are hiring for Remote Voip Manager jobs?

Cities with the most Remote Voip Manager job openings:

What are the most commonly searched types of Remote Voip jobs?

The most popular types of Remote Voip jobs are:

What states have the most Remote Voip Manager jobs?

States with the most job openings for Remote Voip Manager jobs include:

What job categories do people searching Remote Voip Manager jobs look for?

The top searched job categories for Remote Voip Manager jobs are:

Remote Voip Manager jobs near you
Infographic showing various Remote Voip Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Technical Support Specialist - VoIP & UCaaS

IT Management Corp. dba 101 VOICE

San Jose, CA • Remote

Full-time

Posted 14 days ago

Job description

Company Description

IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.

Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.

Learn more at ITMC.net.

Job Description

As a Technical Support Specialist at 101VOICE, you'll be at the front line of our UCaaS platform — provisioning and programming VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly. You'll work closely with our onboarding, engineering, and support teams to deliver a great experience for clients from initial setup through ongoing support.

This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).

What You'll Do

  • Configure and program VoIP phones (Poly, Yealink, Cisco, and others) for customer deployment
  • Troubleshoot customer issues on the 101VOICE UCaaS platform — softphones, voicemail, call flows, auto-attendants, and more
  • Support system setups, cutovers, number porting, and new client onboarding
  • Provide tier-1 and tier-2 technical support via phone, email, and ticketing system
  • Monitor system performance and help diagnose issues related to connectivity, call quality, and configuration
  • Document customer interactions, configurations, and resolutions clearly and consistently
  • Train customers on phone usage and portal features
  • Partner with NOC and engineering teams on escalations and service improvements
  • Maintain and update device firmware, templates, and configurations
  • Travel occasionally to customer sites for large deployments or escalations (if local)
Qualifications
  • 1–3 years of experience in technical support, ideally in VoIP or telecommunications
  • Working knowledge of SIP protocols, VoIP phone provisioning, and hosted PBX systems
  • Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar)
  • Solid troubleshooting skills paired with a customer-first mindset
  • Understanding of DHCP, VLANs, NAT/firewall configuration, and general networking basics
  • Comfort managing multiple tickets and projects in a fast-paced environment
  • Strong verbal and written communication skills
  • A detail-oriented, organized approach with strong documentation habits

Additional Information

This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).