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Remote Voip Manager Jobs in Wisconsin (NOW HIRING)

EDCi

Sr. Genesys Cloud Implementation Engineer

Appleton, WI · On-site +1

$99K - $136K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Knowledge of VoIP equipment, implementations and support Required * 3+ years experience in Genesys ...

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Knowledge of VoIP equipment, implementations and support Required * 3+ years experience in Genesys ...

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Remote Voip Manager information

What is a remote VoIP manager?

A Remote VoIP Manager is an IT professional responsible for overseeing and maintaining Voice over Internet Protocol (VoIP) systems for an organization while working remotely. Their duties typically include configuring VoIP hardware and software, managing network security for voice communications, troubleshooting call quality issues, and ensuring reliable connectivity for all users. They also coordinate with vendors, provide technical support to staff, and help integrate new communication tools as needed. This role is essential for businesses that rely on internet-based phone systems, especially for distributed or fully remote teams.

What are the key skills and qualifications needed to thrive as a remote VoIP manager?

To thrive as a Remote VoIP Manager, you need expertise in voice over IP technologies, network administration, and a relevant degree or certifications such as CCNA or CompTIA Network+. Familiarity with VoIP platforms (like Cisco, Avaya, or Asterisk), SIP protocol, and monitoring tools is typically required. Strong problem-solving, communication, and project management skills are essential for coordinating remote teams and troubleshooting issues efficiently. These skills ensure reliable voice communication infrastructure, effective remote collaboration, and seamless end-user support.

What are some typical challenges remote VoIP managers face when overseeing distributed teams?

Remote VoIP Managers often encounter challenges such as coordinating across multiple time zones, ensuring consistent communication quality, and addressing technical issues remotely. Managing a distributed team requires strong organizational skills and proactive communication to maintain service uptime and resolve incidents quickly. Additionally, fostering collaboration and providing ongoing support for team members who may be working independently is essential for success in this role.

What is the difference between Remote Voip Manager vs Remote Voip Engineer?

AspectRemote Voip ManagerRemote Voip Engineer
CredentialsVoIP certifications, project management skillsVoIP certifications, technical troubleshooting skills
Work EnvironmentTeam coordination, client communicationTechnical setup, system configuration
Industry UsageTelecommunications, IT servicesTelecommunications, network engineering
Common Search IntentManaging VoIP projects remotelyTechnical VoIP system development and support

The main difference between a Remote Voip Manager and a Remote Voip Engineer lies in their focus areas. The Voip Manager oversees projects, coordinates teams, and manages client relationships, requiring management skills and certifications. The Voip Engineer, on the other hand, concentrates on technical system setup, troubleshooting, and engineering tasks. Both roles are essential in the VoIP industry but serve different functions based on their responsibilities and expertise.

What are popular job titles related to Remote Voip Manager jobs in Wisconsin?

For Remote Voip Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Voip Manager jobs in Wisconsin look for?

The top searched job categories for Remote Voip Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Voip Manager jobs?

Cities in Wisconsin with the most Remote Voip Manager job openings:

Remote Voip Manager jobs near you

Sr. Genesys Cloud Implementation Engineer

EDCi

Appleton, WI • On-site, Remote

$99K - $136K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

⬅ Back to Career Opportunities
Sr. Genesys Engineer
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Sr. Genesys Engineer will have the following responsibilities: designing, configuring, developing, implementing, and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi's Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide "world class services" while maintaining the highest level of quality.
Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match

And much more!
RESPONSIBILITIES:
  • Acts as the Lead Engineer for Genesys implementation and upgrade projects
  • Perform project and support tasks for Genesys products and solutions
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
  • Contribute to the solution architectural design
  • Coordinate and write technical papers, articles, standard operating procedures, and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:
  • 5+ years IP Telephony/VoIP experience is Required
  • Knowledge of VoIP equipment, implementations and support Required
  • 3+ years experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Could CX certification is a plus
  • Knowledge of Media / Voice gateway knowledge Preferred
  • Knowledge of SIP Protocol implementation and support Preferred
  • BS preferred, Associate's degree in IT related field Required
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
    • Java/Java Script
    • HTML
    • Rest WEB Services
    • Genesys Cloud CX API's
    • Microsoft SQL Server
    • Web-services, 3rd party API's

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:
  • 1+ years experience in network administration and support is a Plus
  • NET development or C# Experience is a Plus
  • Experience with Microsoft SQL Stored procedures is a Plus

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