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One, Inc.

Business Systems Administrator- VoIP

... Corporate Systems Job Type: Full-time Location: US, Remote Overview The Business Systems ... Key Responsibilities VoIP / Telephony Systems (Primary Focus) * Administer and support enterprise ...

SAIC

VOIP Systems Engineering SETA

Chantilly, VA · Remote

$120K - $160K/yr

Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... None Potential for Remote Work: ORA_ON_SITE Description  SAIC is seeking a highly motivated and ...

Pavago

Senior Customer Service Lead & Trainer

... Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We're hiring a ... VOIP/call systems * Strong ability to manage priorities in a remote environment Nice to Have

Job Duck LLC

V108 - PI Case Manager

$1.2K - $1.3K/wk

... Details • Full time remote role • Aligned to Mountain Standard Time • Schedule: Monday ... Filevine, LawMatics • VOIP systems: RingCentral • Document management and editing: Adobe ...

NEOGOV

Help Desk, Director

El Segundo, CA · On-site +1

El Segundo, CA Job Type: Full-Time Remote Employment: Flexible/Hybrid Job Number: 00906 Department ... Voip (DIalpad, GoTo) * Okta Single Sign-On * Jira Service Management * Zapier * Data center ...

Job Duck LLC

V104 - Bilingual Client Intake Associate

$1.1K - $1.2K/wk

... Full time remote position aligned with Central Standard Time CST • Fully bilingual fluency in ... VOIP and call handling systems including Zoom • Internal communication tools such as Slack • ...

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Business Systems Administrator- VoIP

Business Systems Administrator- VoIP

One, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Business Systems Administrator (VoIP Focus)
Position Title: Business Systems Administrator
Department: Corporate Systems / IT Support
Reports To: Sr. Director, Corporate Systems
Job Type: Full-time
Location: US, Remote
Overview
The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company's voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization.
This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.
Key Responsibilities
VoIP / Telephony Systems (Primary Focus)
  • Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions)
  • Manage user provisioning, extensions, call flows, auto attendants, and hunt groups
  • Monitor system performance, uptime, call quality, recordings, and reliability
  • Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams
  • Maintain and optimize call routing, IVR systems, and failover configurations
  • Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades
  • Manage number provisioning, porting, and telecom inventory
  • Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.)

Business Systems Administration
  • Support and maintain corporate SaaS applications and communication tools
  • Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools)
  • Participate in system upgrades, rollouts, and migrations
  • Maintain system documentation, SOPs, and user guides
  • Assist with automation and process improvements across business systems

Operations & Support
  • Serve as a tier 2 escalation point for communication and telephony issues
  • Analyze trends and recommend improvements to enhance reliability and user experience
  • Participate in on-call or after-hours support as needed for critical systems

Security & Compliance
  • Ensure systems comply with internal security policies and regulatory requirements
  • Support patching, access control, and system hardening efforts
  • Assist with audit readiness and documentation for voice and communication systems

Skills & Abilities
  • Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing)
  • Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.)
  • Strong scripting skills (PowerShell, Python, Bash)
  • Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML
  • Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS)
  • Strong troubleshooting and analytical skills
  • Ability to manage vendors and external service providers
  • Strong communication skills with both technical and non-technical stakeholders
  • Experience with system integrations and APIs is a plus

Education & Experience
  • Bachelor's degree in Information Technology or related field (or equivalent experience)
  • 3-5+ years of experience in VoIP, telecom, or unified communications administration
  • Experience supporting enterprise communication environments
  • Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus

Desired Traits
  • Problem solver and proactive thinker
  • Strong ownership and accountability
  • Customer-focused mindset
  • Adaptable and comfortable in a fast-changing environment
  • Commitment to continuous learning and improvement

Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Standard indoor office setting; exposure to computer screens.
Physical: Requires repetitive motion. Substantial movements of wrists, hands, and/or fingers. Ability to sit or stand for prolonged periods and operate standard office equipment.
Vision: Ability to read computer screens and printed documents with or without correction.
Hearing: Ability to hear within the normal audio range with or without correction.
Company Profile:
At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.
The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.
Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."
Join us in building the infrastructure that fulfills the promise of insurance.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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