ZipRecruiter

Log In

2

Remote Telecom Jobs (NOW HIRING)

Lumenci

Senior Consultant - Telecom

Austin, TX · On-site +1

$115K - $155K/yr

Remote, US-based * Location: Candidates may be located anywhere in the United States, subject to ... Telecom Industry Experience: * Demonstrate deep expertise in telecom network architectures ...

Mercor

Telecom Network Expert - AI

San Francisco, CA · Remote

$1.1K - $1.4K/wk

Remote Role Responsibilities * Review and evaluate AI-generated outputs related to network architecture design , telecom operations workflows , and communications technology analysis . * Create ...

Lumenci

Senior Consultant - Telecom

Austin, TX · Remote

$115K - $155K/yr

Remote, US-based * Location: Candidates may be located anywhere in the United States, subject to ... Telecom Industry Experience: * Demonstrate deep expertise in telecom network architectures ...

AireSpring

TELECOM PROJECT MANAGER

Topeka, KS · On-site +1

Remote support for all customers inquiries and tickets * Performs daily project tracking including ... Telecom background of at least 2 years * Full-time position * Must be able to easily learn and use ...

Triage Partners, LLC

Telecom Dispatcher

Dallas, TX · On-site +1

Description Position at Triage Partners, LLC Telecom Dispatcher Join a leading force in the ... Hybrid/Remote Flexibility * Comprehensive Benefits Package * 401K Retirement with Company Match

Digital Direction

Telecom Auditor

Our Outsourced Telecom Management (OTM) solution enables us to acquire, provision, and support corporate telecommunications environment. OTM lifecycle capabilities include ordering and provisioning ...

previous pagenext page

Showing results 21-40

All JobsTelecom JobsRemote Telecom Jobs

Remote Telecom information

See salary details

$13

$40

$87

How much do remote telecom jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote telecom in the United States is $40.40, according to ZipRecruiter salary data. Most workers in this role earn between $26.68 and $48.08 per hour, depending on experience, location, and employer.

How do remote telecom professionals typically collaborate with on-site teams and clients to ensure seamless communication and project delivery?

Remote telecom professionals often rely on a combination of collaboration tools such as video conferencing, project management software, and cloud-based documentation to stay connected with on-site teams and clients. Establishing clear communication protocols and regular check-ins helps bridge any gaps that remote work might create. Additionally, remote telecom specialists are expected to be proactive in troubleshooting and resolving technical issues, often coordinating with field technicians or customer support to ensure minimal service disruption. Building strong virtual relationships and maintaining responsiveness are key to success in this role.

What is a Remote Telecom job?

A Remote Telecom job involves working in the telecommunications industry from a location outside of a traditional office, often from home. Professionals in remote telecom roles may work on network management, customer support, technical troubleshooting, or system installation and maintenance. These jobs leverage digital tools and cloud-based systems to enable employees to perform their duties without being physically present at a company site. Remote telecom positions are popular due to their flexibility and the growing reliance on reliable communication networks. Common roles include network engineers, support specialists, and project managers.

What are the key skills and qualifications needed to thrive as a Remote Telecom professional, and why are they important?

To thrive as a Remote Telecom professional, you need a solid understanding of telecommunications systems, networking principles, and relevant industry standards, often backed by a degree in information technology or a related field. Familiarity with network management tools, VoIP systems, cloud communications platforms, and certifications like Cisco CCNA or CompTIA Network+ is highly valued. Strong problem-solving abilities, effective communication, and self-motivation are crucial soft skills for remote work environments. These skills ensure reliable service delivery, efficient troubleshooting, and clear collaboration with clients and teams across diverse locations.

What is the difference between Remote Telecom vs Remote Network Technician?

AspectRemote TelecomRemote Network Technician
Required CertificationsFCC, Cisco, CompTIA certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecommunications companies, service providersIT firms, network service providers
Industry UsageTelecom industry, broadband providersIT and networking industry
Job FocusDesign, install, maintain telecom systemsInstall, troubleshoot, repair network hardware

Remote Telecom roles focus on telecommunications systems, requiring certifications like FCC or Cisco, and are common in telecom companies. Remote Network Technicians primarily troubleshoot and repair network hardware, often holding CompTIA Network+ or Cisco CCNA. Both roles involve remote work but differ in their technical focus and industry applications.

What Are Remote Telecom Jobs?

Remote telecom jobs often include roles in software and technical services that have telecommute options. You may work as a software architect, developer, analyst, or operator. In these telecommunications industry roles, you work from home using computers, the internet, and a phone to complete your duties. You may work with teams to write code, debug programs, monitor computer performance, and test software. Depending on the exact role, your responsibilities may include monitoring a wireless network or system for performance and security, upgrading hardware and software, troubleshooting user issues, and configuring user privileges and programs.

More about Remote Telecom jobs
What cities are hiring for Remote Telecom jobs? Cities with the most Remote Telecom job openings:
What are the most commonly searched types of Telecom jobs? The most popular types of Telecom jobs are:
What states have the most Remote Telecom jobs? States with the most job openings for Remote Telecom jobs include:
What job categories do people searching Remote Telecom jobs look for? The top searched job categories for Remote Telecom jobs are:
Remote Telecom jobs near you
Infographic showing various Remote Telecom job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 51% Physical, 4% Hybrid, and 45% Remote job distribution, with an average salary of $84,034 per year, or $40.4 per hour.

Senior Principal, Business Consulting - Telecom Contact Center Transformation

Infosys Limited Digital

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job details
Job Role
Senior Principal - Business Consulting
Work Location
Anywhere in the US and/or Remote
State / Region / Province
Anywhere in the US and/or Remote
Country
USA
Skills
Process|Consulting processes|Technology Consulting process
Domain
Consulting
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
146744BR
Senior Principal - Telecom Contact Center Transformation
Company: Infosys Consulting
Location: United States (multiple locations / client travel required)
Practice: Communications, Media & Entertainment (CME)
Infosys Consulting is seeking a Senior Principal specializing in Contact Center Transformation for Telecommunications clients to lead large-scale customer experience (CX) and service transformation programs for major telecom operators such as AT&T, T-Mobile, Verizon, and global communications providers.
This executive-level consulting role sits at the intersection of customer experience strategy, contact center technology modernization, AI-driven service automation, and telecom operations transformation.
The Senior Principal will serve as a trusted advisor to telecom C-suite leaders (Chief Customer Officer, Chief Digital Officer, Head of Care, CIO) and lead complex consulting engagements that transform customer support operations across voice, digital channels, and AI-enabled service platforms.
The role combines business strategy, consulting leadership, and technology transformation expertise, helping telecom providers modernize legacy call centers into omnichannel, AI-enabled customer engagement platforms.
Key Responsibilities:
Client Leadership & Executive Advisory
  • Serve as a trusted advisor to telecom executives on customer care strategy, contact center modernization, and CX transformation.
  • Lead executive workshops with customer care, digital, and IT leadership within telecom organizations.
  • Shape strategic roadmaps for omnichannel contact centers and AI-enabled service operations.
Consulting Engagement Leadership
  • Lead large-scale consulting engagements ($5M-$50M+) focused on telecom customer service transformation.
  • Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.
  • Deliver transformation programs including:
    • Omnichannel contact center modernization
    • AI-driven customer service automation
    • Intelligent IVR and conversational AI deployment
    • Workforce optimization and agent experience improvements
    • Digital self-service platforms
Contact Center & CX Transformation: Lead consulting initiatives across key domains:
Contact Center Strategy
  • Customer care operating model transformation
  • Service cost optimization
  • Customer journey redesign
  • Customer experience strategy
Technology Transformation
  • Migration from legacy call center infrastructure to cloud contact center platforms
  • Integration of digital channels including chat, SMS, social messaging, and video
  • Deployment of AI virtual agents and intelligent routing
AI & Automation
  • Agentic AI deployment
  • Conversational AI and chatbots
  • Intelligent automation of service workflows
  • Predictive analytics for customer service
Telecom Industry Expertise
Advise telecom clients on challenges specific to communications service providers including:
High-volume service operations
  • Network-related customer issues
  • BSS/OSS integrations
  • Service activation and provisioning
  • Billing and service management platforms
  • Customer churn reduction
Business Development & Growth
  • Drive consulting revenue growth within telecom customer care transformation
  • Build executive relationships with telecom operators
  • Lead proposal development and large consulting pursuits
  • Identify new opportunities across CX, AI, and digital service transformation.
Thought Leadership
  • Develop telecom CX transformation frameworks
  • Publish insights on AI-driven contact centers
  • Represent Infosys Consulting in industry forums and telecom conferences
Contact Center Technology Expertise:
Strong familiarity with major contact center and CX platforms such as:
Contact Center Platforms
  • Genesys
  • NICE CXone
  • Five9
  • Amazon Connect
  • Cisco Contact Center
  • Avaya
Customer Experience Platforms
  • Salesforce Service Cloud
  • Adobe Experience Cloud
  • Zendesk
  • ServiceNow Customer Service Management
AI & Automation
  • Conversational AI platforms
  • Generative AI for customer service
  • Speech analytics
  • Workforce optimization tools
Key Client Programs:
  • The engagements this leader may oversee:
  • Modernization of AT&T customer care operations to AI-enabled omnichannel support.
  • Implementation of cloud contact center platforms (CCaaS) for telecom providers.
  • AI-based customer service automation and virtual agents.
  • Transformation of legacy IVR systems to conversational AI platforms.
  • Customer journey redesign for 5G and digital services.
  • Service cost reduction programs for large telecom care organizations.
Basic Qualifications:
  • Bachelor's degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 10+ years' experience within the Telecom industry and at least 5 years of advisory consulting experience in comparable consulting services.
  • Ability to travel 4 days a week to multiple local, state and national client locations.
  • Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
  • An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
  • Strong client-facing skills including presentations to senior leadership, advice and consult with clients.
  • Strong experience working with major telecom operators including AT&T, Verizon, T-Mobile, Vodafone, Orange, Comcast, etc.
  • Deep understanding of Telecom customer care operations, Service provisioning workflow, Telecom billing and customer management, and Network operations impact on customer support.
The estimated total annual compensation (Base + Bonus) range for candidates based out on NJ, IL, NY, CA & WA will be $ 210,000 - $ 256,667
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
About Us
Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Apply