Remote Technical Support Jobs in Florida (NOW HIRING)

About the Position

Want to play a key role in delivering large-scale fire alarm systems for some of the most ambitious construction projects in the country? At Power Design, you'll leverage cutting-edge technologies and collaborate with industry-leading professionals to help bring complex life safety systems from design through commissioning.

As a Fire Alarm Systems Programmer, you will design, develop, test, implement, and support fire alarm system programming throughout the project lifecycle. Working from our state-of-the-art corporate headquarters in St. Petersburg, Florida, you will collaborate closely with design teams and field technicians to ensure systems are programmed, commissioned, and optimized for successful project delivery.

In this role, you will serve as a key technical liaison between the field and engineering teams, providing remote support during system startups, coordinating field changes, and helping troubleshoot programming and integration challenges. You'll gain exposure to advanced technologies while contributing to the successful execution of large-scale, mission-critical life safety systems nationwide.

Position Responsibilities

• Design, develop, and bench test complex fire alarm system programs for large-scale Power Design projects nationwide, leveraging advanced programming expertise to create system logic, troubleshoot performance issues, validate functionality, and maintain technical documentation.
• Collaborate with engineering, project management, and field operations teams to define system requirements and maintain programming standards across projects.
• Configure, develop, document, and support fire alarm programs throughout all phases of the project lifecycle.
• Provide remote technical support during system startups, troubleshooting system issues, and implementing programming modifications to maintain project schedules.
• Ensure programming solutions comply with applicable codes, standards, and project specifications while supporting successful system acceptance and turnover.
• Apply advanced fire alarm systems expertise to develop functional solutions while mentoring and supporting field technicians and project teams.
• Drive continuous improvement initiatives that standardize and streamline fire alarm programming methodologies and workflows.
• Support technical training initiatives that improve installation quality, commissioning effectiveness, and field team performance.
• Serve as a subject matter expert for complex fire alarm systems projects, traveling periodically to project sites nationwide to provide advanced technical support, assist with critical system startups and commissioning activities, troubleshoot escalated issues, and collaborate directly with field teams during key project milestones to ensure successful project delivery.

Here's What We're Looking For

• 5-8+ years of experience in the fire alarm industry, including hands-on field experience in installation, startup, commissioning, programming, or service.
• Extensive knowledge of fire alarm systems and life safety applications, including high-rise buildings, smoke control systems, networked fire alarm systems, and applicable codes and standards.
• Demonstrated expertise in fire alarm programming, system configuration, troubleshooting, and functional testing.
• Experience programming and commissioning Autocall (preferred), Simplex or Gamewell FCI. 
• Strong understanding of integrated building systems, including the interaction of fire alarm systems with smoke control, mass notification, HVAC, security, and other related systems. 
• Ability to analyze complex system requirements, develop functional programming solutions, and support projects throughout the system lifecycle.
• Strong communication and collaboration skills with the ability to support and mentor field technicians, project teams, and other stakeholders.
• Willingness to travel periodically to project sites nationwide to support critical startups, commissioning activities, and complex troubleshooting efforts.
• Relocation assistance is available based on candidate qualifications. 

Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans. You’ll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles! We also offer a 401(k) retirement plan as well as incentive and recognition programs. Relocation opportunities may also be available!