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Remote Support Jobs in Colorado (NOW HIRING)

Mantis Innovation

BMS Controls Application Engineer

Denver, CO · Remote

$85.90K - $111.20K/yr

You will help refine engineering standards and provide remote support to project and field teams. You will also be involved in providing support across multiple engineering functions within the ...

FinFolio

FinFolio is the back office for large investment advisors and you will help us support our mission ... Our software reports, trades, and bills investment accounts * 100% remote company with great ...

Switchfly

Contact Center Agent

Denver, CO · Remote

$16.75 - $22.75/hr

Contact Center Travel Support Agent Location: Remote (Company headquarters based in Denver, Colorado). Applicants must currently reside in Utah. Employment Type: Full-Time Reports to: Contact Center ...

Switchfly

Contact Center Agent

Denver, CO · Remote

$16.75 - $22.75/hr

Contact Center Travel Support Agent Location:Remote (Company headquarters based in Denver, Colorado). Applicants must currently reside in Utah. Employment Type:Full-Time Reports to:Contact Center ...

DecisionPoint | Cortek

Support Center Analyst

Denver, CO · Remote

$50K - $52K/yr

Remote computer support * Owning, tracking and resolving Information Technology (IT) incidents and requests * Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure ...

DecisionPoint | Cortek

Support Center Analyst

Denver, CO · On-site +1

$50K - $52K/yr

Remote computer support * Owning, tracking and resolving Information Technology (IT) incidents and requests * Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure ...

PO Enterprises

Travel Support Advisor

Aurora, CO · Remote

Fully remote position * Flexible schedule based on client and service needs Training & Support * Training and onboarding provided * Ongoing access to support and resources Compensation * Compensation ...

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How much do remote support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote support in Colorado is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.81 per hour, depending on experience, location, and employer.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs
What are the most commonly searched types of Support jobs in Colorado? The most popular types of Support jobs in Colorado are:
What are popular job titles related to Remote Support jobs in Colorado? For Remote Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Colorado look for? The top searched job categories for Remote Support jobs in Colorado are:
What cities in Colorado are hiring for Remote Support jobs? Cities in Colorado with the most Remote Support job openings:
Remote Support jobs near you
BMS Controls Application Engineer

BMS Controls Application Engineer

Mantis Innovation

Greenwood Village, CO • Remote

$120K - $130K/yr

Full-time

Posted 8 days ago

Job description

Position: Controls Application Engineer 
Start Date: Immediate 
 
As a Controls Application Engineer, you will be responsible for developing BMS/SCADA applications at both a supervisory and controller level. You will help refine engineering standards and provide remote support to project and field teams. You will also be involved in providing support across multiple engineering functions within the Controls Engineering group. You should be familiar with both DDC and PLC programming, BACnet & Modbus integrations, and have experience with building graphical front-end client interfaces.
Controls Application Engineering
  • This position will report to the Controls Engineering Manager.
  • Develop BMS applications across multiple platforms: e.g., Niagara, Ignition, Wonderware, Distech, PLC's.
  • Support the development and enforcement of engineering standards for programming, graphics, alarming, tagging, history management, and database creation. 
  • Provide remote technical support to Project Managers and Field Engineers during project execution. 
Qualifications
  • 10+ years of experience in the engineering field, preferably in Building Automation or Controls Engineering. 
  • 5+ years of BMS application development experience, with mission critical experience preferred. 
  • Strong knowledge of DDC control theory & HVAC applications and the ability to apply these principles to real-world scenarios. 
  • Basic networking knowledge; addressing & subnetting, IP + serial device configurations.
  • Comfortable working with industry standard protocol integrations such as: BACnet, Modbus, Ethernet/IP, SNMP, MQTT.
  • Basic networking knowledge, including manipulating PC settings to set up and commission devices on a network. 
  • Experience with servers, network equipment, and IoT practices, specifically for BMS applications. 
  • 2+ years of experience with Niagara platform (Niagara N4 certification is preferred).
  • Familiarity with Distech field controllers and GFX programming, Ignition SCADA, Wonderware, and PLC systems.
  • Proficiency in Microsoft Office Suite.
Competencies
  • Must be able to work independently and in a team, handling multiple tasks across different projects. 
  • Strong troubleshooting skills, with the ability to identify problems and develop effective solutions. 
  • Knowledge of the construction contracting industry, especially in MEP fields, with experience in mission-critical environments a plus. 
  • Understanding of Mechanical and Electrical equipment in typical Mission Critical environments.
$120,000 - $130,000 a year
This role will provide the opportunity to work in a dynamic and fast-paced environment, where you will gain valuable experience with cutting-edge technologies and play a pivotal role in the successful completion of projects 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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