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Support Manager Jobs in Colorado (NOW HIRING)

Epiroc

Technical Support Manager

Broomfield, CO · On-site

The Technical Support Manager leads Technical Service, Parts, and Training functions, driving operational performance, technical capability, and customer satisfaction across support operations.

Woodhouse Spas

Regional Support Manager

Lakewood, CO · On-site

$65K - $75K/yr

Regional Support Manager Department: Operations Reports To: Director of Operations and Vendor Partnerships Travel: This role may require up to 50% travel Location: Lakewood, CO FLSA Status: Salaried ...

Sandvik

Parts Support Manager

Denver, CO · On-site

The Strategic Parts Forecasting and Parts Planning Manager is responsible for overseeing all functions supporting the sales of spare parts for Load & Haul, Underground Drilling, Surface Drilling, and ...

Google

Product Support Manager, Health

Boulder, CO · On-site

As The Support Experience Partner Support Manager (SEPSM), you will drive operational readiness and deliver an efficient, empathetic global customer support experience. Operating with a Digital First ...

company100

Executive Support Manager

Denver, CO · On-site

$30 - $40/hr

The Executive Support Manager reports to the Senior Vice President of Communications and is a key member of the Office of the President & CEO. This position provides high-level executive and ...

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All JobsSupport Manager JobsSupport Manager Jobs in Colorado

Support Manager information

See Colorado salary details

$23.7K

$71.4K

$127.2K

How much do support manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for support manager in Colorado is $71,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Colorado? The most popular types of Support jobs in Colorado are:
What cities in Colorado are hiring for Support Manager jobs? Cities in Colorado with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Colorado as of June 2026, with employment types broken down into 2% As Needed, 72% Full Time, 17% Part Time, and 9% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $71,397 per year, or $34.3 per hour.

Regional Support Manager

Office of the Chief Administrative Officer

Denver, CO • On-site, Remote

$133K - $192K/yr

Full-time

Posted 9 days ago

Job description

Summary
This position is located in the Department of Housing and Urban Development, Office of the Chief Administrative Officer.
Learn more about this agency
Duties
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HUD's Mission
The mission of the U.S. Department of Housing and Urban Development is to foster strong communities by supporting access to quality, affordable housing, expanding the housing supply, and unlocking homeownership opportunities for the American people. The Department is committed to furthering the promise of self-sufficiency in every American while promoting economic development to revitalize rural, tribal, and urban communities across the country.
This position is located in the Office of Administration, where you can ignite your career in public policy and information management with the only federal agency dedicated to ending homelessness and building strong, inclusive communities across America. The U.S. Department of Housing and Urban Development (HUD) gives the most vulnerable Americans the opportunity to thrive and succeed. HUD's Office of Administration (OA) propels that mission by giving HUD programs what they need to work faster, smarter, and better.
As a Regional Support Manager, you will:
  • Serve as a senior advisor regarding administrative support services for the offices in the jurisdiction.
  • Serve as an authoritative source of leadership within the assigned area of responsibility.
  • Evaluate the effectiveness of current internal operating policies, make recommendations for improvement and prepare changes/input for changes.
  • Ensure the highest level of collaboration among all OCAO/OFSS offices, both on-site and remote, and with program offices to satisfy administrative needs in the assigned jurisdiction.
  • Serve as the immediate supervisor of a staff responsible for providing administrative support services for offices in the region.

Requirements
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Conditions of employment
Candidates will be selected for a job assigned to one of the official duty stations listed in this announcement. Failure to report to duty at the location for which the candidate is selected may be grounds for a disciplinary action, including removal.
Key Requirements:
  • Must be U.S. Citizen or U.S. National.
  • A probationary or trial period may be required. Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period.
  • A one year supervisory or managerial probationary period may be required.
  • Must successfully complete a background investigation.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
  • Obtain and use a Government-issued charge card for business-related travel.
  • File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
  • Please refer to "Additional Information Section for additional Conditions of Employment."

Qualifications
You must meet the following requirements within 30 days of the closing date of this announcement.
Specialized Experience: For the GS-14 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized Experience for this position includes:
  • Providing administrative and technical support functions such as human capital support or resource management oversight, program analysis, or monitoring work operations; AND
  • Supervising or leading a team of employees and monitoring their progress towards accomplishing goals and meeting deadlines; AND
  • Evaluating the effectiveness and efficiency of operating procedures, regulations, and policies to recommend improvements and resolve problems; AND
  • Managing projects from inception to completion through project planning (i.e. requirements analysis, actions planning)

Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-14 you must have been at the GS-13 level for 52 weeks.
Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Education
This job does not have an education qualification requirement.
Additional information
OTHER INFORMATION:
  • We may select from this announcement or any other source to fill one or more vacancies.
  • Relocation expenses will not be paid.
  • Relocation incentive will not be paid.
  • Recruitment incentive will not be paid.
  • This is a non-bargaining unit position.
  • This position is Exempt from the Fair Labor Standards Act (FLSA).
  • HUD offers alternative and flexible work schedules.
  • This announcement may be used to fill additional vacancies for similar positions across HUD. During the online application process, you will be asked to specify if you would like your application information shared with other hiring managers in the Program Office listed in this announcement or in other HUD Program Offices. Opting to share your application information will not impact your application for this announcement, nor will it guarantee further consideration for additional positions.

CONDITIONS OF EMPLOYMENT (CONTINUED):
HUD employees are subject to a number of government-wide and HUD specific ethics laws and regulations, including restrictions on working in a real estate related business, and having Section 8 tenants, along with other prohibited interests and activities. To review applicable ethics rules and HUD specific restrictions, please visit https://portal.hud.gov/hudportal/HUD?src=/program_offices/general_counsel/ethics.
REASONABLE ACCOMMODATION REQUESTS:
If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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