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Support Manager Jobs in Boulder, CO (NOW HIRING)

CFGI

Operations Support Manager

Denver, CO · On-site

Operations Support Manager Position Summary: The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City ...

CFGI

Operations Support Manager

Denver, CO · On-site

$60 - $80/hr

Operations Support Manager Position Summary: The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City ...

CFGI

Operations Support Manager

Denver, CO · On-site

Operations Support Manager Position Summary: The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City ...

CFGI

Operations Support Manager

Denver, CO · On-site

Operations Support Manager Position Summary: The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City ...

Fairstead ESC LLC

Portfolio Support Manager

Denver, CO · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Woodhouse Spas

Regional Support Manager

Lakewood, CO · On-site

$65K - $75K/yr

Regional Support Manager Department: Operations Reports To: Director of Operations and Vendor Partnerships Travel: This role may require up to 50% travel Location: Lakewood, CO FLSA Status: Salaried ...

Pace Industries, LLC

IT Support Manager I

Louisville, CO · On-site

$125 - $150/hr

## IT Support Manager IApplylocations: Louisville, COtime type: Full timeposted on: Posted Todayjob requisition id: R26019# **Sierra Space Careers:**At Sierra Space, we build the missions and systems ...

Tilt

Leave Support Team Manager

Denver, CO · On-site +1

$82K - $86K/yr

The Leave Support Team Manager is responsible for leading and developing a pod of Leave Specialists (LSs), ensuring the team delivers high-quality, empathetic leave administration while achieving ...

Tilt

Leave Support Team Manager

Denver, CO · On-site

The Leave Support Team Manager is responsible for leading and developing a pod of Leave Specialists (LSs), ensuring the team delivers high-quality, empathetic leave administration while achieving ...

Tilt

Leave Support Team Manager

Denver, CO · On-site

$82K - $86K/yr

The Leave Support Team Manager is responsible for leading and developing a pod of Leave Specialists (LSs), ensuring the team delivers high-quality, empathetic leave administration while achieving ...

Tilt

Leave Support Team Manager

Denver, CO · On-site

$80 - $100/hr

The Leave Support Team Manager is responsible for leading and developing a pod of Leave Specialists (LSs), ensuring the team delivers high-quality, empathetic leave administration while achieving ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Boulder, CO

Support Manager information

See Boulder, CO salary details

$23.7K

$71.5K

$127.4K

How much do support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for support manager in Boulder, CO is $71,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $95,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Boulder, CO?

The most popular types of Support jobs in Boulder, CO are:

What job categories do people searching Support Manager jobs in Boulder, CO look for?

The top searched job categories for Support Manager jobs in Boulder, CO are:

What cities near Boulder, CO are hiring for Support Manager jobs?

Cities near Boulder, CO with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Boulder, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,468 per year, or $34.4 per hour.

Operations Support Manager

CFGI

Denver, CO • On-site

Full-time

Posted 14 days ago

Job description

Operations Support Manager
Position Summary:
The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City offices. This role helps ensure business operations run smoothly by supporting internal processes, team coordination, reporting, vendor management, meetings, events, and other business needs.
The Operations Support Manager serves as a key coordination point for leadership, administrative colleagues, and cross-functional teams. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced professional services environment. This is an in-person role that will sit in our Denver office.
Key Responsibilities:
Operations and Administrative Support:
  • Coordinate internal requests, business support needs, follow-up items, and cross-functional communication
  • Maintain procedures, documentation, trackers, reports, meeting materials, and operational records
  • Support and improve templates, workflows, standard operating procedures, and internal processes
  • Monitor deadlines, deliverables, and action items to ensure timely follow-through
  • Identify opportunities to improve efficiency, reduce duplication, and promote consistency

Business Coordination and Support:
  • Support market/product operations (timesheets, utilization, invoices, chasing updates to close date/status & next steps for pipeline review calls etc.) via Salesforce and Power BI
  • Organize information, resources, processes, and communication channels that support effective operations
  • Partner with stakeholders to resolve requests, advance priorities, and ensure follow-up
  • Support onboarding logistics, workspace readiness, internal announcements, and employee engagement activities
  • Help maintain a professional, organized, and responsive support environment

Team and Leadership Support:
  • Support the partner group to translate strategic goals into actionable plans via Salesforce and assisting with coordination and management of key strategic in market activities (scheduling and planning of key client/prospect/referral partner meetings and related prep work, including holding the pen on drafting content and insights, working alongside PMD group)
  • Liaise with PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments, measuring progress on top of funnel channel activity for our PMD group and establishing opportunities via Salesforce for pre-qualified leads - taking data entry responsibilities away from PMD group.
  • Provide meeting and operational support to leaders and teams, including scheduling, agendas, notes, action items, and follow-up
  • Support communication between leadership, administrative teams, and cross-functional groups
  • Assist with internal planning, team initiatives, and execution of operational priorities
  • Handle confidential, sensitive, and business-critical information with discretion and sound judgment

Meetings, Events, and Logistics:
  • Support planning and execution of meetings, trainings, events, team gatherings, and other business activities from idea to execution to follow through
  • Assist in coordinating marketing campaigns, social media posts, and digital communications in collaboration with internal or external marketing partners
  • Coordinate logistics, including venues, catering, room setup, materials, attendee tracking, invitations, transportation, and follow-up
  • Partner with stakeholders to ensure meetings and events are organized, professional, and aligned with CFGI standards
  • Assist with travel, hotel arrangements, itineraries, and related logistics as needed.
  • Track event details, budgets, confirmations, timelines, and vendor communications

Vendor, Procurement, and Invoice Support:
  • Coordinate with vendors and service providers to obtain quotes, confirm services, track deliverables, and resolve issues
  • Support purchase requests, invoice tracking, payment follow-up, and coordination with internal teams
  • Maintain vendor records, agreements, costs, and recurring service details
  • Ensure spending, approvals, and documentation align with CFGI policies

Reporting, Data, and Process Improvement:
  • Maintain trackers, dashboards, status reports, and data summaries to support planning and decision-making
  • Collect and analyze information related to business support needs, expenses, vendors, events, workload, and processes
  • Provide updates on progress, issues, trends, and recommended improvements
  • Identify process gaps and support practical improvements to ways of working
  • Ensure information is accurate, organized, and accessible

Cross-Functional Collaboration:
  • Work with internal teams to coordinate support and resolve business needs.
  • Help align administrative and operational practices with CFGI policies and expectations
  • Support communications, onboarding, employee engagement, and other cross-functional initiatives
  • Build strong relationships and contribute to a collaborative, responsive, service-focused culture

What you must have:
  • Experience in operations, administration, business support, office coordination, event coordination, or a related role

What sets you apart:
  • Proficiency within the Microsoft Outlook suite and Salesforce
  • Comfort working with spreadsheets, trackers, reports, calendars, and shared documents

Nice to have:
  • Professional services, consulting, corporate, or fast-paced business experience preferred
  • Experience coordinating meetings, events, vendors, travel, invoices, or business logistics preferred

Who thrives here:
  • Strong organizational, multitasking, communication, and follow-through skills.
  • High attention to detail and commitment to accuracy
  • Ability to work independently and collaborate across functions and levels.
  • Discretion and professionalism when handling confidential or sensitive information
  • Organized and detail-oriented
  • Proactive, resourceful, and solutions-focused
  • Service-oriented with strong interpersonal skills
  • Able to anticipate needs and take initiative
  • Clear, professional communicator
  • Reliable with strong ownership and follow-through
  • Flexible and adaptable
  • Comfortable managing multiple stakeholders and priorities
  • Exercises sound judgment and discretion
  • Focused on continuous improvement

Reporting Relationship:
This role reports to the Head of Administration and Events with dotted line reporting to each leader they support.
Work Environment:
This role provides hands-on operational and administrative support and will require in-office presence for business operations, meetings, events, visitors, and team needs. Flexibility may be required based on business priorities and schedules.
Overall Objective:
The Operations Support Manager strengthens CFGI's operations by providing reliable, proactive support across administration, coordination, reporting, meetings, events, vendor management, and cross-functional initiatives. This role helps teams work efficiently and deliver high-quality experience for employees, clients, visitors, and stakeholders.
CFGI is dedicated to offering our employees strong and inclusive total compensation packages. Offer packages are based on several factors, such as the specific role and level being hired for, location, as well as the individual's skills, experiences, and qualifications. The good-faith estimated base salary range for this position is: $70,000 - $75,000. In addition to the base compensation, CFGI offers a competitive benefits package and various bonus programs and incentives, based upon an individual's level and overall work performance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
CFGI logo

About CFGI

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

501 - 1,000 Employees

Headquarters location

Boston, MA, US

Year founded

2000

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