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Remote Level 2 It Support Jobs in Colorado (NOW HIRING)

Danaher

IT Project Manager - Remote

Denver, CO · On-site +1

$120K - $160K/yr

... 2 billion patients and more than three million clinicians per year. From uncovering the next ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

SAIC

IT Systems Engineer

Colorado Springs, CO · On-site +1

$120K - $160K/yr

Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE ... Collaboration and Support: * Work closely with cross-functional teams, including systems ...

CommonSpirit Health

IT Portfolio Manager

Englewood, CO · Remote

$61.74 - $101.87/hr

Job Summary and Responsibilities This is a remote position The Portfolio Manager is accountable for ... Publish executive level scorecards, status reports, and metrics to the broader organization that ...

Ardent Eagle Solutions

IT Strategic Planner

Boulder, CO · On-site +1

$152K - $160K/yr

Clearance Top Secret Overview The IT Strategic Planner II will work closely with program leadership ... Experience supporting enterprise-level or large-scale IT initiatives * Strong understanding of ...

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Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Colorado? For Remote Level 2 It Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Colorado look for? The top searched job categories for Remote Level 2 It Support jobs in Colorado are:
What cities in Colorado are hiring for Remote Level 2 It Support jobs? Cities in Colorado with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you

IT Tech, CoralTree Home Office

CoralTree Hospitality

Englewood, CO • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

CoralTree Hospitality rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
The IT Tech, CoralTree Home Office provides hands-on, onsite technical support for the CoralTree Home Office in Englewood, CO. This role is the first point of contact for day-to-day technology needs at the Home Office, including hardware, software, network connectivity, and general IT troubleshooting. This role reports to the Eastern Regional Director of IT.
Responsibilities
  • Home Office Technical Support: Serve as the onsite, hands-on IT support resource for all Home Office staff, resolving hardware, software, and connectivity issues as they arise.
  • Hardware & Equipment Management: Set up, maintain, and troubleshoot workstations, laptops, printers, monitors, and other Home Office IT equipment.
  • Network & Connectivity Support: Support day-to-day network connectivity and WiFi at the Home Office, escalating complex issues to the Security & Infrastructure team.
  • New Hire IT Setup: Provision equipment, accounts, and access for new Home Office employees, and manage IT offboarding when employees depart.
  • Software & Application Support: Provide first-line support for common software and applications used at the Home Office, escalating application-specific issues to the Applications team as needed.
  • IT Documentation: Keep documentation current for Home Office IT assets, configurations, and support procedures.
  • Vendor Coordination: Coordinate with 3rd Party Support and other vendors on issues that require outside involvement.
  • Ticket Management: Track and resolve IT support tickets in a timely manner, maintaining clear records of issues and resolutions.

Qualifications
  • High school diploma or equivalent required; Associate's degree or relevant IT certification (CompTIA A+, Network+) preferred.
  • 1-3 years of hands-on IT support or help desk experience.
  • Working knowledge of Windows and/or Mac operating systems, common office software, and basic networking concepts.
  • Strong customer service and communication skills.
  • Ability to lift and move IT equipment (e.g., monitors, computers) as needed.
  • Onsite presence at the Englewood Home Office required.

CoralTree Hospitality is one of the fastest-growing hospitality management companies in the United States, overseeing a portfolio of more than 50 hotels, resorts, and residential properties nationwide, including the CoralTree Residence Collection of vacation rentals and homeowner associations. Founded in 2018 and headquartered in Englewood, Colorado, CoralTree is a wholly-owned subsidiary of Lowe, a private real estate company with more than 50 years of experience in hospitality development and management. CoralTree has been recognized as a Top Workplace in Colorado for multiple consecutive years, reflecting its people-first, entrepreneurial culture. The company's mission is to create distinctive, memorable guest experiences that celebrate the unique surroundings, culture, and community of each property it manages.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
  • Group medical, dental, vision, life, and disability benefits
  • Colorado Family and Medical Leave Program (FAMLI)
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
  • An employee assistance program
  • Paid time off/sick time
  • Participation in a 401(k) plan with a company match
  • Team member free room night program

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
Salary Range: $60,000.00 to $65,000.00
Location: Home Office in Englewood, Colorado
This posting will be open through 08/25/2026 or until the position has been filled.

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