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Remote Level 2 It Support Jobs in Colorado (NOW HIRING)

TeamLogic IT

MSP Level 3 Technician

Colorado Springs, CO · On-site +1

$95K - $105K/yr

Role Description This is a full-time remote role for a Level 3 Technician. The Level III Technician ... At least 3 years of experience in IT support or related technical roles, with demonstrated ...

LINQ

IT Manager

Denver, CO · Remote

$97K - $119K/yr

Lead, develop, and support a team of IT professionals responsible for employee-facing technology ... Demonstrated experience managing IT for a fully remote or distributed workforce. * Solid ...

SAIC

IT Systems Engineer

Colorado Springs, CO · On-site +1

$120K - $160K/yr

Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE ... Collaboration and Support: * Work closely with cross-functional teams, including systems ...

PNC

Technology Solution Center Analyst

Denver, CO · Remote

... remote environment. Required Qualifications • Proven Service Desk or IT Support experience. • ... Escalates issues to second and third level support teams through pre-determined directions or ...

PNC

Technology Solution Center Analyst

Denver, CO · Remote

... remote environment. Required Qualifications • Proven Service Desk or IT Support experience. • ... Escalates issues to second and third level support teams through pre-determined directions or ...

Ardent Eagle Solutions

IT Strategic Planner

Boulder, CO · On-site +1

$152K - $160K/yr

ClearanceTop SecretOverview The IT Strategic Planner II will work closely with program leadership ... Experience supporting enterprise-level or large-scale IT initiatives * Strong understanding of ...

Ardent Eagle Solutions

IT Strategic Planner

Boulder, CO · On-site +1

$152K - $160K/yr

ClearanceTop SecretOverview The IT Strategic Planner II will work closely with program leadership ... Experience supporting enterprise-level or large-scale IT initiatives * Strong understanding of ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Colorado

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Colorado?

The most popular types of Level 2 It Support jobs in Colorado are:

What are popular job titles related to Remote Level 2 It Support jobs in Colorado?

For Remote Level 2 It Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Colorado look for?

The top searched job categories for Remote Level 2 It Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Level 2 It Support jobs?

Cities in Colorado with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you

MSP Level 3 Technician

Colorado Springs, CO • On-site, Remote

TeamLogic IT
IT Services • 1 - 10 employees

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

9th of 226 rated it services

Good employer

Respectful managers

Uninterrupted breaks

Learn more about TeamLogic ITexternal

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Company Description
TeamLogic IT is a trusted provider of comprehensive IT solutions, designed to safeguard digital assets, manage cybersecurity risks, and optimize operational performance. We specialize in delivering fully outsourced IT management, co-managed IT services, and project-based IT solutions with a commitment to best practices. By offering tailored strategies, our services are aimed at helping organizations achieve their business objectives. With industry-leading expertise, we empower businesses to enhance their IT infrastructure and drive sustainable growth.
Role Description
This is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving complex technical issues across network, server, and endpoint systems, managing IT infrastructure, and providing proactive system maintenance. This role will have a strong emphasis on network engineering principles, including the design, implementation, and optimization of critical network infrastructure. The role also involves leading project implementations, supporting core network and server systems, and ensuring the security and optimization of all IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions.
Qualifications
  • At least 3 years of experience in IT support or related technical roles, with demonstrated experience in network administration or engineering, and recent experience in an MSP or multi-client environment strongly preferred.
  • Proficiency in network infrastructure, server administration, and virtualization technologies.
  • Strong hands-on expertise in network engineering, including advanced routing, switching, and firewall management.
  • Strong hands-on experience with:

  1. Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
  2. Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP
  3. Business firewalls (e.g., Meraki, Fortinet, SonicWall, Palo Alto or similar), VPNs (IPsec, SSL VPN), and advanced networking concepts (e.g., VLANs, routing protocols like OSPF/BGP, Spanning Tree, QoS, network segmentation, SD-WAN).
  4. Wireless networking solutions (e.g., Ubiquiti, Meraki, Cisco) and their security configurations.
  5. Network monitoring and diagnostic tools (e.g., Wireshark, SNMP, NetFlow analysis).

  • Expertise in diagnosing and troubleshooting complex hardware, software, and especially network performance and connectivity issues in production environments.
  • Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision, with a focus on network-related infrastructure changes and deployments.
  • Fundamental understanding of cybersecurity (including network security best practices), system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus).
  • Experience providing customer-facing technical support and working directly with end users and business decision-makers.
  • Strong communication, problem-solving, documentation, and organizational skills.
  • Information Technology certifications (e.g., CompTIA, Microsoft) are a plus but not required. Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA) are highly valued.
  • Authorized to work in the United States and able to pass any required background checks.

Benefits
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance plans
  • 401K Retirement savings plan with employer matching
  • Flexible PTO policy and holiday schedule
  • Professional development opportunities and reimbursement for certifications
  • Flexible working hours and remote work options
  • Supportive and collaborative work environment

This is a remote position.
Compensation: $95,000.00 - $105,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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