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Remote Level 2 It Support Jobs in Colorado (NOW HIRING)

Senior IT Auditor

Denver, CO · On-site +1

$96K - $127K/yr

Formulate meaningful, well-supported audit conclusions and provide practical recommendations for ... Proven commitment to continuous learning, ability to work as part of a team using remote ...

IT Software Engineer

Englewood, CO · Remote

$43.20 - $71.28/hr

You'll also play a key role in supporting product release management functions, developing test ... Ideally, you'll hold Salesforce Certified Platform Developer I, with Platform Developer II being ...

Our ingredients are backed by unrivaled technical support, food safety solutions, and the supply ... API-level test automation expertise. * Experience with web service technologies such as XML, JSON ...

Senior IT Portfolio & Governance Lead

Denver, CO · On-site +1

$134K - $135K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

IT Infrastructure Intern - CO

Denver, CO · On-site +1

$17.40 - $22.10/hr

Support automation efforts using scripting tools (e.g., PowerShell, Python) to streamline ... Dell Remote Access Controller (iDRAC) to maintain optimal server performance and security.

Sr IT Integration Engineer

Englewood, CO · Remote

$49.78 - $74.05/hr

To be successful in this role, you will combine extensive hands-on experience with enterprise-level ... Lead smaller EAI teams in medium to large complex projects (and support issues) or functional areas ...

Senior Information Security Engineer

Lafayette, CO · On-site +1

$110K - $150K/yr

KPA is seeking a Senior Information Security Engineer to serve as the senior technical counterpart ... similar technologies. * Experience supporting SOC 2 & NIST CSF or comparable security and ...

Showing results 21-40

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Colorado?

The most popular types of Level 2 It Support jobs in Colorado are:

What job categories do people searching Remote Level 2 It Support jobs in Colorado look for?

The top searched job categories for Remote Level 2 It Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Level 2 It Support jobs?

Cities in Colorado with the most Remote Level 2 It Support job openings:

Senior IT Auditor

Columbia Banking System, Inc.

Denver, CO • On-site, Remote

$96K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Key responsibilities

  • Scope and execute assurance activities to assess risks and controls over assigned processes.

  • Plan, scope, and execute risk-based assurance projects, delivering high-quality results on time and within budget.

  • Monitor risks and data trends, document results, and provide recommendations for future coverage.


Job description

About the Role:
Effectively scope and execute a wide range of assurance activities to assess risks and controls over assigned processes. Work in agile teams to prioritize assurance work, strategic initiatives, and required tasks with flexibility to shift with department priorities. Assigned tasks, projects, and audits may report to different supervisors in a matrix team. Monitor risks and understand data trends of designated areas and provide recommendations for future coverage. Provide effective challenge to audit work products to maintain quality standards aligned to IIA and department guidance. Champion continuous improvement within processes and technology.

  • Work within a team to plan, scope, and execute risk-based assurance projects. Deliver high quality results, on-time, within budget expectations, and in conformity with applicable professional and regulatory standards. Formulate meaningful, well-supported audit conclusions and provide practical recommendations for areas requiring attention or corrective action.

  • Offer ongoing guidance for others on audit methods and procedures, serve as a point of escalation within assurance projects and programs, and assist in prioritization of tasks.

  • Continuously monitor the risk profile of assigned processes by analyzing data trends, incorporating internal and external factors, and assessing assurance activities. Document results within risk assessments and recommend changes to the multi-year audit plan as applicable.

  • Maintain clear communication channels to keep audit clients and Internal Audit Management aware of progress, challenges, and issues.

  • Develop and maintain effective working relationships with audit clients, business unit leadership, risk/compliance partners, vendors, and within the Internal Audit department. Represent Internal Audit on various project, risk, and management committees.

  • Present the results of audits and special projects to Internal Audit Leadership, Executive Management, and External Auditors. Support responses to regulatory requests.

  • Participate in working groups to support the Internal Audit strategic vision and priorities.

  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on industry and regulation changes.

  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

  • Takes personal initiative and is a positive example for others to emulate.

  • Embraces our vision to become "Business Bank of Choice"

  • May perform other duties as assigned.


About You:

  • 4-7 years of experience in internal or external auditing, risk management, compliance, or related role; or combination of business/operational and auditing/risk management experience required.

  • Requires proficient auditing or operational expertise in one or more of the following areas: Compliance, Legal, Banking Regulatory, Information Technology, Information Security, Data Analytics, Digital Banking. Enterprise Risk Management, Credit risk, Market risk, Operational risk, Model risk, Liquidity risk, and/or Sarbanes-Oxley. Broad, general knowledge of the banking and financial services industry and operations preferred.

  • Proficient knowledge and skills in auditing, compliance, or risk management approaches, tools, and techniques required.

  • Strong project management skills required with demonstrated ability to work as part of a high-performing team - ability to plan and organize, lead teams, shift priorities, and manage complex projects. Exposure to agile methodologies preferred.

  • Effective professional communication, interpersonal, and presentation skills required. Willingness and ability to develop relationships with co-workers and audit clients.

  • Proven commitment to continuous learning, ability to work as part of a team using remote collaboration tools, and comfortable sharing ideas with others required.

  • Demonstrated intellectual curiosity, strong moral compass, and continuous improvement mindset required.

  • Previous bank internal auditing or external auditing experience considered preferred.

  • Knowledge of banking and financial services regulatory requirements, such as FDIC, FRB, CFPB, FINRA, etc. preferred.

  • Data analytics and visualization, automation, and generative artificial intelligence (Gen AI) experience preferred.

  • Occasional travel may be required.

Locations:

  • 2155 West Pinnacle Peak Road Phoenix, AZ 85027

  • 2870 NE Town Center Drive Hillsboro, OR 97006

  • 4600 South Syracuse Street Denver, CO 80237

  • 280 S Capitol Blvd Boise, ID 83702


The pay range for this role is $80,000 - $120,000.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Evergreen:

This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.