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Remote Service Desk Manager Jobs (NOW HIRING)

Cayuse Holdings

Service Desk Agent

$19.50 - $20.50/hr

Service Desk Agent CAYUSE COMPANY: Cayuse Commercial Services LOCATION Remote SALARY: $19.50-20.50 ... device management and support, including desktops, laptops, and PDAs * Navigate using remote ...

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

... services. The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

... services. The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... The ideal candidate brings strong IT operations experience, a customer-service mindset, and the ...

Med Tech Solutions

Service Desk Agent

$17.50 - $22.25/hr

Job Type Full-time Description IT Service Desk Agent Stoltenberg Consulting United States (Remote ... management and access control. • Set up and troubleshoot Epic and Cerner connectivity for remote ...

Waterfield Tech

Service Desk Supervisor

Tulsa, OK · Remote

$70K - $85K/yr

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and ... Ensure adequate staffing levels and manage scheduling to meet service demands effectively. 2. ...

Dataiku

Deal Desk Manager

Manhattan, NY · On-site +1

$130K - $135K/yr

Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full ... Proven ability to lead and collaborate effectively with remote teams. Compensation and Benefits The ...

Waterfield Tech

Service Desk Supervisor

Tulsa, OK · Remote

$70K - $85K/yr

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and ... Ensure adequate staffing levels and manage scheduling to meet service demands effectively. 2. ...

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$94.5K

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How much do remote service desk manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for remote service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is a Remote Service Desk Manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a Remote Service Desk Manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a Remote Service Desk Manager, and why are they important?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
More about Remote Service Desk Manager jobs
What cities are hiring for Remote Service Desk Manager jobs? Cities with the most Remote Service Desk Manager job openings:
What states have the most Remote Service Desk Manager jobs? States with the most job openings for Remote Service Desk Manager jobs include:
What job categories do people searching Remote Service Desk Manager jobs look for? The top searched job categories for Remote Service Desk Manager jobs are:
Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
Clinical Service Desk Helpdesk Associate (remote)

Clinical Service Desk Helpdesk Associate (remote)

NTT DATA Services

Bowling Green, KY • Remote

$18.25 - $24.50/hr

Full-time

Posted 18 days ago

NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

107th of 203 rated it services

Job description

Req ID: 372537

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 

NTT DATA is currently seeking a Clinical Service Desk Helpdesk Associate to join our team in Bowling Green, KY (remote). 

All candidates are required to be shift flexible.  Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. 

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders. 

Responsibilities

  • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.
  • All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. 
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
  • Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner.
  • Responsible for driving resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks.
  • Ensure a quiet, private workspace with high speed, wired internet.
  • Travel up to 10% of the time, if required.
  • Lift up to 25 lbs. if needed for equipment setup.
  • Have a working cell phone for manager communication and Two-Factor Authentication. 

Qualifications:

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
  • Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service.

About NTT DATA Services 

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. 

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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