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Remote Program Analyst Jobs in Florida (NOW HIRING)

Office Depot

Benefits Analyst (Remote)

Boca Raton, FL · On-site +1

$58K/yr

Administer health and retirement programs by supporting eligibility processing, payroll deductions, vendor data transmission, and coworker inquiries. Research and resolve benefit-related issues by ...

Office Depot

Benefits Analyst (Remote)

Boca Raton, FL · Remote

Administer health and retirement programs by supporting eligibility processing, payroll deductions, vendor data transmission, and coworker inquiries. Research and resolve benefit-related issues by ...

USAA

Program Test Analyst - Mid Level

Tampa, FL · On-site +1

$85K - $162K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Program Test Analyst - Mid ...

Fortress Information Security

Data Analyst

Orlando, FL · On-site +1

$89K - $127K/yr

Remote Salary Range: $89,501- $127,186 per year, depending on experience and qualifications ... Employee Assistance Program * 401(k) match * Flexible Paid Time Off * Parental Leave Employment ...

Apogee Engineering, LLC

Acquisition Analyst

Tampa, FL · On-site +1

$75K - $102K/yr

... tools, remote and space-enabled capabilities, and secure communications that improve situational ... Keep program information current and organize data to submit to management for decision making

Apogee Engineering, LLC

Acquisition Analyst

Tampa, FL · On-site +1

$75K - $102K/yr

... tools, remote and space-enabled capabilities, and secure communications that improve situational ... Keep program information current and organize data to submit to management for decision making

Fortress Information Security

Data Analyst

Orlando, FL · Remote

$89K - $127K/yr

Remote Salary Range: $89,501- $127,186 per year, depending on experience and qualifications ... Employee Assistance Program * 401(k) match * Flexible Paid Time Off * Parental Leave Employment ...

ARC Group

Cybersecurity Analyst

Jacksonville, FL · Remote

Third party candidates are not eligible for this role. 100% Remote Reference# 19656-1 The Cybersecurity Analyst develops and implements a comprehensive information security programs including ...

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All JobsRemote Program Analyst JobsRemote Program Analyst Jobs in Florida

Remote Program Analyst information

See Florida salary details

$27.6K

$66.6K

$98.3K

How much do remote program analyst jobs pay per year?

As of Jun 18, 2026, the average yearly pay for remote program analyst in Florida is $66,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $86,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Program Analyst vs Remote Business Analyst?

AspectRemote Program AnalystRemote Business Analyst
Required CredentialsBachelor's degree in related field, often certifications like PMI or Six SigmaBachelor's degree in business, IT, or related field; certifications like CBAP or PMI-PBA are common
Work EnvironmentTypically government agencies, non-profits, or large corporations; remote options availablePrimarily corporate settings, consulting firms, or tech companies; often remote or hybrid
Employer & Industry UsageUsed in public sector, healthcare, and large organizations for program evaluationCommon in finance, tech, and consulting for process improvement and requirements gathering

While both roles involve analysis and project support, Remote Program Analysts focus on evaluating and managing specific programs, often within government or large organizations. Remote Business Analysts concentrate on improving business processes and requirements, mainly in corporate settings. Understanding these differences helps job seekers target the right role based on their skills and industry interests.

What are Remote Program Analysts?

Remote Program Analysts are professionals who evaluate, monitor, and improve organizational programs and processes while working from a remote location. They analyze data, prepare reports, and provide recommendations to enhance efficiency, effectiveness, and compliance. Remote Program Analysts often collaborate with teams virtually, leveraging digital tools to track project progress, solve problems, and support decision-making. Their work is essential for organizations looking to optimize programs without requiring onsite presence.

What are the key skills and qualifications needed to thrive as a Remote Program Analyst, and why are they important?

To thrive as a Remote Program Analyst, you need strong analytical skills, project management abilities, and a relevant degree in business, public administration, or a related field. Familiarity with data analysis tools (e.g., Excel, Tableau), project management software (like Asana or Trello), and experience with reporting systems are typically required. Exceptional communication, time management, and problem-solving skills help remote analysts collaborate effectively and drive program success. These competencies ensure accurate analysis, efficient project execution, and effective teamwork in a distributed work environment.

How do Remote Program Analysts typically collaborate with team members across different locations?

Remote Program Analysts often work with cross-functional teams spread across various locations, so strong communication skills and familiarity with virtual collaboration tools are essential. They regularly participate in video conferences, share progress through project management software, and coordinate with stakeholders via email or instant messaging. Building relationships remotely requires proactive communication and clear documentation to ensure everyone stays informed and aligned on project goals. This collaborative approach helps maintain productivity and fosters a supportive remote work environment.
What are the most commonly searched types of Program Analyst jobs in Florida? The most popular types of Program Analyst jobs in Florida are:
What are popular job titles related to Remote Program Analyst jobs in Florida? For Remote Program Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Program Analyst jobs in Florida look for? The top searched job categories for Remote Program Analyst jobs in Florida are:
What cities in Florida are hiring for Remote Program Analyst jobs? Cities in Florida with the most Remote Program Analyst job openings:
Remote Program Analyst jobs near you

Learner Support Analyst (Contract, Remote)

CapeTalent

Satellite Beach, FL • Remote

$20 - $30/hr

Contractor

Posted 2 days ago

Job description

Learner Support Analyst (Contract, Remote)

CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.

1099 or C2C Contract Details (No W2)

This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.

  • 6-month contract (strong likelihood of extension)
  • 100% Remote (U.S. or Canadian candidates only)
  • Start date: June 2026
  • 40 hours per week
  • $20-$30/hour (C2C or 1099), based on experience
  • PST preferred (West Coast based team so overlap is crucial)
  • Heavy Slack collaboration
  • Laptop provided

About the Role

The Learner Success (LS) team serves as the dedicated support and advocacy arm of the our Client's External Academy — the learning platform for our global financial services client, built to prepare aspiring and returning tax and bookkeeping experts for hire. We are the proactive champions who bridge the gap between initial learner discovery and hire-readiness. By managing real-time support, community engagement, and technical troubleshooting, we ensure a frictionless journey from first login through program completion.

Once our external learners are successfully hired, they transition to the Client's Internal Academy for product enablement and on-the-job development

We are seeking a highly organized, detail-oriented, and empathetic Learner Support Analyst to manage the end-to-end support lifecycle for our external learners. In this role, you will be the first line of defense for our learning community — investigating issues, guiding learners through basic troubleshooting, keeping our shared inbox meticulously organized, and cleanly escalating complex technical or content issues to our cross-functional engineering and design teams.

What You’ll Do

1. Support Ticket Management & Triage

  • Multi-Channel First Response: Serve as Tier 1 support across email, Slack, learner forms, webinars, office hours, and live help sessions — meeting learners where they are, in the moment they need help.

  • Investigate & Verify: Perform initial diagnostic checks on incoming support tickets. Cross-reference learner data across internal tools (Glider, Credly, IA Dashboard) to check for profile mismatches or enrollment issues.

  • Clarification & Education: Determine whether a learner's issue is a system bug or a misunderstanding of course structure, exam policies, or program logistics.

  • Technical Troubleshooting: Guide learners through basic self-service fixes to rule out local environment issues.

  • Claim & Category Tagging: Maintain the primary Learner Support spreadsheet dashboard. Assign tickets to yourself, apply precise categorization tags to every ticket, and process “Auto-Resolved” cases cleanly.

2. Inbox Maintenance & Workflow Operations

  • Daily Housekeeping: Monitor the main shared inbox daily for new responses on active tickets, ensuring timely and prompt communications.

  • Inbox Clearance: Maintain a highly organized workspace by ensuring every processed email is moved to a subfolder or archived — never left sitting in the main inbox.

  • Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather comprehensive evidence (screenshots, account IDs, reproduction steps) for a clean hand-off.

  • JIRA Ownership: Create JIRA stories for escalated technical or content issues, log them in the tracking sheets, and follow up with the Technical Program Manager (TPM) if a ticket shows no movement for more than 7 business days.

  • Trend Spotting & Continuous Improvement: Surface recurring issues, share patterns with the team, and recommend process or content improvements that prevent the same tickets from coming back.

3. Content QA & Knowledge Management

  • Compliance Checks: Review and QA-check learner-facing content to ensure strict compliance with Legal and Instructional Design (ID) guidelines.

  • Weekly Knowledge Capture: Use AI tools (Gemini) to refine raw Slack troubleshooting notes and publish clean, standardized entries into the team's internal Troubleshooting Playbook.

  • FAQ Alignment: Consult and apply the internal FAQ sheet to ensure all learner communications maintain a consistent, approved the Academy brand voice.

4. Community & Campaign Support

  • Light Community Moderation: Assist in hands-off monitoring of the Facebook Group to ensure safety and compliance, stepping in with strategic interventions only when a peer-to-peer question goes unanswered for an extended period.

  • Program Awareness: Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive campaigns in order to accurately answer incoming learner inquiries.

5. Cross-Functional Collaboration

You will act as the vital connector between learners and our internal partner teams, including:

  • Technical Program Managers (TPMs) & Engineering: Tracking and escalating system bugs via JIRA.

  • Instructional Design (ID): Reporting broken video links, curriculum flaws, and confusing assessment questions.

  • Subject Matter Experts (SMEs): Routing highly technical tax or bookkeeping questions that require professional industry verification.

What We’re Looking For

  • Experience: 1–3 years in customer support, helpdesk ticketing environments, or educational technology support.

  • LMS Expertise: Hands-on experience with Docebo (the Academy LMS) is strongly preferred. Comfort navigating LMS dashboards, enrollment data, and learner records is essential.

  • Systems Familiarity: Working knowledge of JIRA, shared email inboxes, Slack, webinar platforms, and Google Sheets (data entry, dropdown routing, and tracking). Familiarity with Glider and SmartEval (exam platforms) and Credly (digital credentials) is a plus.

  • Communication: Exceptional written communication skills, with the ability to convey technical fixes in an empathetic, clear, and beginner-friendly manner — to both technical and non-technical audiences.

  • Organization: A hyper-organized approach to data entry, workflow management, and inbox organization.

  • Analytical Problem-Solving: Strong analytical and troubleshooting instincts — you enjoy playing detective to determine whether a problem is user error or a genuine system bug, and you can articulate the difference clearly when escalating