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Remote Member Service Representative Jobs (NOW HIRING)

7 17 Credit Union

VIDEO SERVICE REPRESENTATIVE

Warren, OH · Remote

$13.75 - $18.75/hr

... remote locations. * Educate and guide members on how to use video banking and other digital services while creating a positive member experience. * Assist members with scheduled video banking ...

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How much do remote member service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

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What are the most commonly searched types of Member Service Representative jobs?

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What states have the most Remote Member Service Representative jobs?

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Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Contact Center - Member Service Representative - Virtual - Bilingual

SESLOC Credit Union

San Luis Obispo, CA • On-site, Remote

$27.79 - $32.69/hr

Full-time

Re-posted 7 days ago

Job description

At SESLOC, it is the people that make the place. Rooted in academics, and locally headquartered for over 80 years, we are the credit union with the funny name. But to us, financial dreams and goals are serious business.
SESLOC Credit Union is looking for a fun and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Virtual Member Service Representative, you will spend your day assisting existing and new potential members via telephone. In addition to handling a variety of member service calls in a prompt and courteous manner, you'll resolve member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, share certificates and IRAs. You'll promote financial well-being by making outbound sales calls for loan growth opportunities and be responsible for achieving sales goals for Credit Union products and services. You will perform support function for electronic and card services; perform a wide variety of complex processing functions in member service areas to assist members and support Branch Operations. Refer Credit Union services and supports all functions within the Call Center. Act as a registered Mortgage Loan Originator (MLO) responsible for interviewing applicants and originating Home Equity Line of Credit (HELOC) loans. Provide mortgage related information to members which may include rates, terms and explanation of lending processes.
A successful bilingual Contact Center Virtual Member Service Representative will possess the following skills and traits:
  • Meet service level objectives for phone calls, emails and all other communication levels.
  • Ensure interactions with members and potential members are handled professionally and accurately.
  • Ability to work with the team to meet goals and objectives.
  • Ability to work in a fast-paced environment.
  • Demonstrates and maintains proficiency in technology applications used at the credit union.
  • Strong communication skills, both verbally and in writing.
  • Prior financial institution experience required.

For a detailed description of job responsibilities, please view the attached job description.
Education/Experience: High school diploma or GED required and three to five years of similar or related experience in loans, including time spent in preparatory position or equivalent combination of education and experience.
As a Contact Center Virtual Member Service Representative, you will be based out of the San Luis Obispo headquarters location. Our schedules range from 8am to 6pm Monday through Friday and include Saturdays on rotation from 9-1.
Be sure to attach a cover letter explaining how you are the perfect fit for this role along with a current resume.
Bilingual (English/Spanish) is preferred.
EOE
All job offers extended to final candidates at SESLOC Credit union are conditional pending the successful completion and acceptable results of background checks and signing an Arbitration Agreement as a condition of employment. Background checks include a bond check, a credit check, a criminal history check, reference checks. Signing an Arbitration Agreement is a condition of employment.

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