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Remote Live Chat Agent Jobs (NOW HIRING)

Cheddar Inc

Customer Service Agent

$15.75 - $21.25/hr

The role is predominantly remote, with an ask to visit the office at least once every other week ... Provide real-time support through live chat and inbound tickets to address and resolve issues ...

Remote Recruitment

Customer Support Agent

$19.25 - $25.50/hr

... email, chat, and phone, resolving issues, and ensuring every interaction leaves a positive ... This is a fully remote position open to candidates based in South Africa. On a typical day you will ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Handle inbound customer inquiries via: * phone * email * live chat * support tickets * Resolve ... Reliable remote work setup with stable internet connection Communication Skills * Strong written ...

SS&C

Manager, Investor Services - PA2026Q2GCC036-

OR · Remote

Illinois; Iowa - Remote About the Role The Investor Services Manager at SS&C GIDS, Inc. is ... This position will have strong oversight of correspondence and live chat operations and requires a ...

Somewhere

Customer Happiness Agent

$15.75 - $21.25/hr

Support customers through phone, live chat, SMS, and email channels. * Assist customers with ... Remote Work This is a fully remote position open to candidates based in South Africa OR LATAM. You ...

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Remote Live Chat Agent information

What does a typical day look like for a Remote Live Chat Agent?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What is a Remote Live Chat Agent job?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

More about Remote Live Chat Agent jobs
What cities are hiring for Remote Live Chat Agent jobs? Cities with the most Remote Live Chat Agent job openings:
What are the most commonly searched types of Live Chat Agent jobs? The most popular types of Live Chat Agent jobs are:
What states have the most Remote Live Chat Agent jobs? States with the most job openings for Remote Live Chat Agent jobs include:
What job categories do people searching Remote Live Chat Agent jobs look for? The top searched job categories for Remote Live Chat Agent jobs are:
Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution.

Online Chat Specialist (Entry Level)

Life Church Victorvillle

New York, NY • Remote

$28 - $35/hr

Full-time

Posted 10 days ago

Key responsibilities

  • Respond to customer inquiries via live chat, email, or other digital communication platforms in a timely and professional manner.

  • Resolve customer issues, concerns, and inquiries related to products, services, or account information.

  • Document and track all customer interactions in the company's CRM or support software.

Job description

We are looking for a highly motivated and customer-oriented Online Chat Specialist to join our team. In this role, you will be responsible for providing outstanding support to customers through digital communication platforms. You will engage with customers, answer their questions, resolve issues, and ensure a positive experience across various digital channels.

Key Responsibilities:

  • Respond to customer inquiries via live chat, email, or other digital communication platforms in a timely and professional manner.
  • Resolve customer issues, concerns, and inquiries related to products, services, or account information.
  • Provide accurate product and service information, guiding customers through troubleshooting steps and solutions.
  • Follow up on customer inquiries to ensure issues are resolved and satisfaction is achieved.
  • Maintain a high level of customer satisfaction through prompt and courteous service.
  • Document and track all customer interactions in the company's CRM or support software.
  • Collaborate with other departments (e.g., sales, technical support, etc.) to escalate complex issues when needed.
  • Ensure that all communication complies with company policies and standards.
  • Contribute to the improvement of digital support processes, identifying trends or frequent issues and suggesting improvements.

Skills and Qualifications:

  • Proven experience in a customer service or support role, particularly in digital chat support.
  • Excellent written communication skills with the ability to convey information clearly and professionally.
  • Problem-solving skills to address customer concerns effectively and efficiently.
  • Ability to multi-task and manage time well in a fast-paced environment.
  • Proficient in using chat support software, CRM systems, and other digital tools.
  • Strong attention to detail and accuracy in entering customer information and tracking interactions.
  • Empathy and patience when interacting with customers.
  • Ability to work both independently and as part of a team.
  • Knowledge of company products and services or the willingness to learn.
  • Fluency in English (additional languages are a plus).

Preferred Qualifications:

  • Experience with LiveChat, Zendesk, Intercom, or similar digital support platforms.
  • Familiarity with social media and other customer service channels (e.g., Twitter, Facebook, etc.).
  • Knowledge of SEO best practices or digital marketing principles (optional but beneficial).

Work Environment:

  • Remote work opportunity, with flexibility in hours.
  • Full-time/Part-time positions available.
  • Competitive salary and benefits package.