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Remote Live Chat Agent Jobs in Iowa (NOW HIRING)

CSAA

Insurance Service Associate - Remote

Nevada, IA · Remote

$13.50 - $18.75/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... Work directly with policyholders via phone, web and chat to ensure that each experience with us is ...

The McCrimmon Agency

Life Insurance Agent

Davenport, IA · On-site +1

$30K - $160K/yr

This is a remote, commission-based opportunity for someone who values flexibility , personal growth ... live, automated, A.I., or prerecorded calls, including for marketing or recruiting purposes.

The McCrimmon Agency

Life Insurance Agent

Cedar Rapids, IA · On-site +1

$30K - $160K/yr

This is a remote, commission-based opportunity for someone who values flexibility , personal growth ... live, automated, A.I., or prerecorded calls, including for marketing or recruiting purposes.

Liveops

Remote Customer Service Representative

Ankeny, IA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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All JobsLive Chat Agent JobsRemote Live Chat Agent JobsRemote Live Chat Agent Jobs in Iowa

Remote Live Chat Agent information

See Iowa salary details

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$20

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How much do remote live chat agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote live chat agent in Iowa is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $11.81 and $23.19 per hour, depending on experience, location, and employer.

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

Are remote live chat agent jobs real?

Remote live chat agent jobs are legitimate positions where individuals provide customer support through online chat platforms. These roles often require good communication skills, familiarity with chat software, and the ability to work independently from home. Many companies hire for such positions, making them a valid employment option for remote work seekers.

How do you become a remote live chat agent?

To become a remote live chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or familiarity with chat software tools. Training is often provided by the employer to familiarize new agents with company policies and chat platforms.

How much do remote live chat agents get paid?

Remote live chat agents typically earn between $12 and $20 per hour, depending on experience, industry, and company. Some roles may offer additional incentives or bonuses for performance, and familiarity with chat software can be advantageous.

What are popular job titles related to Remote Live Chat Agent jobs in Iowa?

For Remote Live Chat Agent jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in Iowa look for?

The top searched job categories for Remote Live Chat Agent jobs in Iowa are:

What cities in Iowa are hiring for Remote Live Chat Agent jobs?

Cities in Iowa with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in Iowa as of August 2026, with employment types broken down into 75% Full Time, 8% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,632 per year, or $20 per hour.

Property/Casualty Agency Service Specialist

Midwest Family Mutual Insurance Company

Urbandale, IA • Remote

Full-time

PTO

Posted 18 days ago

Job description

Description

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.


This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

*Work hours for this position are 10:00am - 7:00pm CT; Monday - Friday, with occasional overtime.


Responsibilities include, but are not limited to, the following:

*Other functions may be assigned as business conditions change.

  • Timely review and processing of commercial quotes and new business applications.
  • Answer billing questions and process payments for customers.
  • Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
  • Assist agents with personal lines changes and quotes.
  • Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
  • Provide exceptional customer service and quality of work in a fast-paced environment.

Requirements

  • 3+ years of P&C Insurance experience required.
  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
  • Excellent customer service and call center experience required.
  • Strong organizational skills and attention to detail.
  • Excellent data entry skills.
  • Must be able to work independently and be self-motivated.
  • Create and maintain a high-quality work environment.
  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion.
  • Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO
Education/Training/Experience:
  • High School Diploma or General Education Degree (GED)
  • Property/Casualty Insurance knowledge and experience
  • Insurance education/designations is a plus - i.e. INS, CPCU, CIC

Apply