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Remote Live Chat Jobs in Iowa (NOW HIRING)

Liveops

Remote Customer Service Representative

Ankeny, IA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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$9

$24

$54

How much do remote live chat jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote live chat in Iowa is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.87 and $31.28 per hour, depending on experience, location, and employer.

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Iowa?

The most popular types of Live Chat jobs in Iowa are:

What are popular job titles related to Remote Live Chat jobs in Iowa?

For Remote Live Chat jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat jobs in Iowa look for?

The top searched job categories for Remote Live Chat jobs in Iowa are:

What cities in Iowa are hiring for Remote Live Chat jobs?

Cities in Iowa with the most Remote Live Chat job openings:

Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Iowa as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,233 per year, or $24.6 per hour.

Property/Casualty Agency Service Specialist

Midwest Family Mutual Insurance Company

Urbandale, IA • Remote

Full-time

PTO

Posted 18 days ago

Job description

Description

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.


This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

*Work hours for this position are 10:00am - 7:00pm CT; Monday - Friday, with occasional overtime.


Responsibilities include, but are not limited to, the following:

*Other functions may be assigned as business conditions change.

  • Timely review and processing of commercial quotes and new business applications.
  • Answer billing questions and process payments for customers.
  • Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
  • Assist agents with personal lines changes and quotes.
  • Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
  • Provide exceptional customer service and quality of work in a fast-paced environment.

Requirements

  • 3+ years of P&C Insurance experience required.
  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
  • Excellent customer service and call center experience required.
  • Strong organizational skills and attention to detail.
  • Excellent data entry skills.
  • Must be able to work independently and be self-motivated.
  • Create and maintain a high-quality work environment.
  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion.
  • Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO
Education/Training/Experience:
  • High School Diploma or General Education Degree (GED)
  • Property/Casualty Insurance knowledge and experience
  • Insurance education/designations is a plus - i.e. INS, CPCU, CIC

Apply