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Remote Live Chat Agent Jobs (NOW HIRING)

XDS

Customer Support Agent

Los Angeles, CA · Remote

$25/hr

Provide professional customer and dealer support through Zendesk, phone, and website live chat ... Remote work with recurring visits to our office space in beautiful Santa Monica, California Equal ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Windstar Cruises

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

First Due

Sales Development Representative

$60K/yr

Remote - US Only Country : United States Department : Marketing Reports To : Sales Development ... Own live chat: Engage in real time via Qualified, route serious buyers to the right next step, and ...

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Remote Live Chat Agent information

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

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What are the most commonly searched types of Live Chat Agent jobs? The most popular types of Live Chat Agent jobs are:
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Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Customer Service Agent

AirportParkingReservations.com

Indianapolis, IN • Remote

$14.75 - $19.75/hr

Full-time

Retirement, PTO

Re-posted 11 days ago

Job description

Company Description

ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the cost of airport parking alone, these packages, offer convenient parking and hotel accommodation options when you leave or return from your vacation. Founded in 2003, we booked 892,703 reservations at 498 hotels in 108 airports across the United States and Canada...wait, make that 892,704 reservations.

AirportParkingReservations.com (referred to as "APR" because yes, we know it's a mouthful) is the clear leader for the best deals on airport parking. Reserve parking online before you leave the house and save time and money for the fun parts of your trip. Founded in the year 2000, we booked over 2.6 million reservations at approximately 577 parking lots in 86 airports across the United States and Canada.

Under new management and 17 awesome-to-work-with teammates, PSF/APR is experiencing tremendous growth and we need motivated and talented teammates to keep us climbing and exploring new business ventures. We're tracking almost $7 million in annual revenue with more growth to come.

Job Description

Job Description

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years and are based in Indiana. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype. 

Qualifications

Desired Skills & Experience

  • Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift.
  • Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods.
  • An aptitude for problem solving and conflict resolution, and a general affinity for people.
  • Experience with the tools of online CS - Virtual Call Center software, enterprise email and live chat solutions - and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype.
  • A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection.
Additional Information

 The Fine Print

  • Competitive salary and annual bonus based on candidate's experience, aptitude and fit
  • 401K retirement plan with 75% company matching up to 5% contribution
  • Flexible vacation and personal time available

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