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Remote Live Chat Agent Jobs in Ohio (NOW HIRING)

Morley

Art Director (Remote - Ohio)

Columbus, OH · On-site +1

$116K - $122K/yr

Remote - Ohio residents (minimal travel required) Do you have expertise in digital and print design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · Remote

$116K - $122K/yr

Remote - Ohio residents (minimal travel required) Do you have expertise in digital and print design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

CSAA

Insurance Service Associate - Remote

Delaware, OH · Remote

$13.75 - $19/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... Work directly with policyholders via phone, web and chat to ensure that each experience with us is ...

7 17 Credit Union

VIDEO SERVICE REPRESENTATIVE

Warren, OH · Remote

$13.75 - $18.75/hr

... and live chat technology. In this role, you will serve as a trusted first point of contact for ... Serve as a single point of contact for members needing assistance at other branches or remote ...

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Remote Live Chat Agent information

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How much do remote live chat agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote live chat agent in Ohio is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $11.87 and $23.29 per hour, depending on experience, location, and employer.

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

Are remote live chat agent jobs real?

Remote live chat agent jobs are legitimate positions where individuals provide customer support through online chat platforms. These roles often require good communication skills, familiarity with chat software, and the ability to work independently from home. Many companies hire for such positions, making them a valid employment option for remote work seekers.

How do you become a remote live chat agent?

To become a remote live chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or familiarity with chat software tools. Training is often provided by the employer to familiarize new agents with company policies and chat platforms.

How much do remote live chat agents get paid?

Remote live chat agents typically earn between $12 and $20 per hour, depending on experience, industry, and company. Some roles may offer additional incentives or bonuses for performance, and familiarity with chat software can be advantageous.

What are the most commonly searched types of Live Chat Agent jobs in Ohio?

The most popular types of Live Chat Agent jobs in Ohio are:

What are popular job titles related to Remote Live Chat Agent jobs in Ohio?

For Remote Live Chat Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in Ohio look for?

The top searched job categories for Remote Live Chat Agent jobs in Ohio are:

What cities in Ohio are hiring for Remote Live Chat Agent jobs?

Cities in Ohio with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,825 per year, or $20.1 per hour.

VIDEO SERVICE REPRESENTATIVE

Streetsboro, OH • Remote

7 17 Credit Union
Finance and Insurance • 201 - 500 employees
Learn more about 7 17 Credit Unionexternal

$15 - $20.25/hr

Full-time

Posted 2 days ago

New

Job description

7 17 Credit Union

Position Summary

At 7 17 Credit Union, we are committed to delivering exceptional service while living our core values of mutual respect, honesty, trust, integrity, empathy, partnership, and teamwork.

We are seeking a Video Banking Specialist to provide personalized, high-quality service to members through our video banking platform and live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while creating a positive and engaging virtual banking experience.

The ideal candidate is service-driven, technology-savvy, and passionate about building strong member relationships by helping first and recommending solutions second.

Key Responsibilities
  • Greet and assist members via video banking and live chat in a professional, friendly, and welcoming manner.
  • Educate members on video banking, digital services, and remote banking solutions.
  • Process account maintenance requests and non-monetary transactions with a high degree of accuracy and confidentiality.
  • Assist members with services such as:
    • Debit card issuance and support
    • Mobile and remote banking setup and troubleshooting
    • Direct deposit and payroll transfer requests
    • ACH payment setup, modifications, and cancellations
    • Lost or stolen card assistance and fraud-related inquiries
    • Check ordering and account services
  • Open and service a variety of retail deposit accounts, including checking, savings, money market, certificate, IRA, HSA, custodial, and specialty accounts.
  • Accept, process, and assist with consumer loan applications, including auto loans, personal loans, credit cards, home equity loans, and secured loans.
  • Conduct loan closings, disbursements, and follow-up activities as needed.
  • Perform needs-based conversations to identify opportunities that support members' financial goals.
  • Meet established referral and production goals for credit union products and services.
  • Resolve member concerns and provide follow-up to ensure exceptional service and satisfaction.
  • Remain compliant with all credit union policies, procedures, and regulatory requirements.
 
    What We're Looking For

    A successful Video Banking Specialist demonstrates:

    • Outstanding member service skills
    • Professionalism and empathy
    • Strong technology aptitude
    • Sales and referral awareness
    • Accuracy and attention to detail
    • Commitment to teamwork and collaboration
    Why Join 7 17 Credit Union?
    • Opportunity to make a meaningful impact on members' financial well-being
    • Collaborative and supportive work environment
    • Growth and advancement opportunities within a growing organization
    • Comprehensive training and development
    • Competitive compensation and benefits package
    Work Environment

    This position works from a designated centralized or remote video banking workstation and primarily serves members through video and digital channels. Limited travel may be required based on business needs.

    Apply today and help us create exceptional member experiences through innovative banking solutions.

    Qualifications
    • High school diploma or equivalent required.
    • Previous customer service, banking, financial services, retail sales, or contact center experience preferred.
    • Strong communication and relationship-building skills.
    • Ability to work independently while managing multiple priorities.
    • Comfortable learning and using video banking technology, online systems, and other digital tools.
    • Detail-oriented with strong organizational and problem-solving abilities.
    • Ability to maintain confidentiality and handle sensitive member information.
    • Experience with deposit accounts, consumer lending, or financial products is a plus.

    Apply