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Remote It Help Desk Jobs in Riverside, CA (NOW HIRING)

ENow Software

Product Owner (Remote)

Irvine, CA · Remote

$140K - $150K/yr

Understanding of enterprise IT environments and admin workflows * Experience in a small company or ... Opportunity to help shape the future of M365 monitoring and governance * Close collaboration with ...

MGT

Senior Project Manager

Anaheim, CA · On-site +1

... technology, operational, and economic performance to help communities thrive. Founded in 1975, MGT ... Our world-class work environment encompasses flexible and remote work options, a commitment to ...

OSTechnical

Be Seen First

Remote Electronic Health Records (EHR) Analyst

Irvine, CA · Remote

You can work remote from home and would be expected to come on-site at office per the schedule ... This role serves as the primary liaison between clinical operations, IT teams, and EHR vendors ...

iHerb.com

HRIS Analyst

Irvine, CA · Remote

$69K - $95K/yr

... helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate ... A Bachelor's degree is preferred #LI-Remote Compensation : The expected salary range for this role ...

Trace3

Innovation Principal (Remote)

Irvine, CA · Remote

As a trusted advisor to enterprise IT, we provide bespoke, high-impact advice combined with unparalleled access to emerging technologies. As an Innovation Principal (IP), your role would be to bring ...

ICF

Substation Physical Engineer - REMOTE

Riverside, CA · Remote

$102K - $130K/yr

We combine unmatched expertise with cutting-edge technology to help clients solve their most ... For more information, please read ourEEOpolicy. We will consider for employment qualified ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Riverside, CA

Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote it help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Riverside, CA? The most popular types of It Help Desk jobs in Riverside, CA are:
What are popular job titles related to Remote It Help Desk jobs in Riverside, CA? For Remote It Help Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Riverside, CA look for? The top searched job categories for Remote It Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote It Help Desk jobs? Cities near Riverside, CA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Riverside, CA as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,237 per year, or $24.2 per hour.
Product Owner (Remote)

Product Owner (Remote)

ENow Software

Irvine, CA • Remote

$140K - $150K/yr

Full-time

Re-posted 23 days ago

Job description

About the Role

This is a fully remote position. We are seeking an experienced Product Owner to help drive clarity, focus, and execution across our Microsoft 365 product portfolio, including monitoring, reporting, governance, and adoption solutions. This role sits at the intersection of customers, engineering, support, and leadership, translating real-world customer problems into clear, actionable product requirements.

This is a hands-on role for someone who enjoys working close to the product, customers, and engineering, and who thrives in an environment where ownership matters more than titles.

Key Responsibilities

Product Ownership & Execution

  • Own and maintain the product backlog across the ENow suite of products
  • Write clear, concise Epics, Features, and User Stories with strong acceptance criteria
  • Ensure backlog is prioritized, groomed, and ready to support a 60-day development horizon
  • Partner with Engineering to estimate, scope, and sequence work
  • Act as a decision-maker on scope and trade-offs during development

Customer & Market Alignment

  • Gather input from customers, support, sales, and implementation to identify pain points and opportunities
  • Translate customer challenges into practical, high-value solutions
  • Validate requirements through customer conversations, support data, and usage insights
  • Help balance enterprise customer needs with scalable product design

Collaboration & Communication

  • Serve as a bridge between Engineering, Support, Sales, and Leadership
  • Participate in sprint planning, backlog refinement, demos, and retrospectives
  • Clearly communicate what is being built, why, and when
  • Support pre-sales and demo readiness by ensuring consistent functionality and data
  • Periodically deliver product demos and technical walkthroughs to prospects and partners
  • Support Sales by explaining product capabilities, use cases, and value propositions

Product Quality & Outcomes

  • Define success criteria for features
  • Ensure features align with security, compliance, and least-privileged access principles
  • Review beta deployments to validate that delivered functionality meets expectations
  • Continuously refine features based on feedback and real-world usage
What Success Looks Like (First 6–12 Months)
  • Engineering consistently has a clear, prioritized backlog
  • Fewer requirement-driven reworks and mid-sprint changes
  • Improved alignment between customer needs and delivered features
  • More confident demos and sales conversations
  • Tangible improvements in customer outcomes (e.g. Better governance posture)
QualificationsRequired:
  • 5+ years of experience as a Product Owner, Business Analyst, or similar role
  • Experience working with Agile / Scrum teams
  • Strong ability to write clear requirements and acceptance criteria
  • Comfortable working closely with developers and technical stakeholders
  • Experience in SaaS or enterprise software environments
  • Excellent communication and prioritization skills
  • Familiarity with Microsoft 365, Entra ID (Azure AD), Exchange, Teams, SharePoint, or Power Platform
Preferred:
  • Experience with monitoring, security, governance, or analytics products
  • Understanding of enterprise IT environments and admin workflows
  • Experience in a small company or startup environment
  • Exposure to tools like Azure DevOps, Aha, Confluence, or similar

The salary range for this role is $140,000 - $150,000. ENow offers a competitive total rewards package which includes base salary and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role offers a meaningful, performance-based variable component. A significant portion of total compensation (up to 25%) is tied to measurable outcomes.

  • High-impact position with direct influence on product direction and customer outcomes
  • Opportunity to help shape the future of M365 monitoring and governance
  • Close collaboration with leadership and engineering
  • Flexible environment where ownership and initiative matter
  • A team that values clarity, accountability, and practical execution

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