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Remote It Help Desk Jobs in Riverside, CA (NOW HIRING)

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ... Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role ...

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How much do remote it help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote it help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Riverside, CA? The most popular types of It Help Desk jobs in Riverside, CA are:
What are popular job titles related to Remote It Help Desk jobs in Riverside, CA? For Remote It Help Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Riverside, CA look for? The top searched job categories for Remote It Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote It Help Desk jobs? Cities near Riverside, CA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
INFORMATION SYSTEMS ASSISTANT

INFORMATION SYSTEMS ASSISTANT

GEARY PACIFIC CORPORATION

Anaheim, CA • On-site, Remote

$27 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

As IT Services Assistant one is responsible for identifying and analyzing all company computer systems to ensure optimal performance. The IT Services Assistant will help aid to develop enhancements including designing, configuring, and maintaining system services within company infrastructure, monitoring the data communications to ensure system is available to all users. This position will be responsible todeploy and maintain software and hardware platforms critical to our general business operations. This position requires strong troubleshooting skills to aid branch locations with fixing any technical issue that may occur. This position is responsible for assisting with the development and maintenance of the company web presence including websites and social media.
Responsibilities
As IT Services Assistant, you will be responsible for the overall performance of numerous company IT systems. Responsibilities include, but are not limited to:
  • Respond to Technical Support Service Desk issues related to employee workstations, printers, networking, mobile devices, etc.
  • Log and maintain Technical Support Service Desk tickets using the company help desk platform.
  • Proactively monitor and maintain networks across all company locations.
  • Maintain user workstations for maximum reliability and uptime.
  • Monitor and maintain the company ERP system to ensure maximum uptime for all users.
  • Support and maintain the company's Windows server environment.
  • Assist with monitoring, maintenance, and configuration of the company VoIP phone system.
  • Set up new users on all necessary IT-related tools.
  • Provide end-user training, including new user orientation and support for technology rollouts.
  • Support special projects to ensure proper installation and configuration in a timely manner.
  • Ensure all company IT inventory is up to date with current software/hardware versions and assist with upgrades.
  • Maintain inventory lists of all IT-related assets across company locations.
  • Develop and distribute "how-to" setup guides to help employees resolve common technical issues.

Qualifications and Education Requirements
  • 1-3 years of comparable job responsibilities
  • 4 Year Degree

Preferred Skills
  • Advanced knowledge of Windows, iOS, Android, and Microsoft Office.
  • Experience with Microsoft Intune, SharePoint, and Azure.
  • Familiarity with Active Directory and user account administration.
  • Basic networking knowledge (IP addressing, DNS, DHCP, VPN).
  • Ability to prioritize and manage multiple support tickets effectively.
  • Experience supporting VoIP phone systems.
  • Skilled in communicating technical support processes to end-users in clear, understandable terms.
  • Team player willing to assist all employees, and resolve needs effectively and efficiently.
  • Strong troubleshooting skills to ensure proper resolution to any issues.

BENEFITS: Geary Pacific offers a generous bonus program with monthly, quarterly, and annual payouts and a comprehensive benefits program including: Medical; Dental; Vision; employer paid Life and Long Term Disability Insurance; 401k with matching; Profit sharing, Paid vacation, plus Personal time off and paid holidays.
A little bit about us....... Geary Pacific Corporation, based in Anaheim and established in 1961, is a heating, air conditioning, and ventilation distributor. Our culture is focused on maintaining a positive work environment while providing our customers with professional, knowledgeable, and friendly service. We are a Customer Service Company focused on making Happy Customers! Learn more about us at: www.gearypacific.com Geary Pacific is a drug free workplace.
$27.00 to $29.00 per hour

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