Intake Specialist (Remote)About the Roleย
Intake Specialists are part of a devoted and exceptionally important team at The Advocates. It is a sales-focused teamย who speak on the phone with potential clientsย to understand their needs, help them feel comfortable, position our firm as a solution to theirย needsย and sign them as new clients.ย While this is a sales position, there are noย cold-callsย requiredย -ย you will be working with clients who have reached out to us.ย ย
Who We Areย
The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated toย representingย victims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.ย ย
The PNW branch, headquartered in Seattle,ย WAย has branches in Portland, OR and Spokane, WA and works with clientsย throughoutย Washington and Oregon.ย Our intake team speaks with callers 7 days a week.ย
Learn more about us at our website!ย https://www.advocateslaw.com/ย
The Perfect Fit:ย ย
We are looking for an empathetic, sales-focused personย who wants to help make a difference in people's lives. Our clients are often going throughย a very difficultย time after injury or personal loss, so a good fit for this role would be someone who can balance helping themย see the valueย ofย theย professional role the Advocatesย bring toย their caseย while expressingย a warm and empathetic understanding of their situation.ย ย
This Career will beย Fulfillingย if You:ย
- Enjoy helping injured people who are going throughย a difficult timeย
- Canย quickly interpret emotional conversations toย identifyย the root of an issueย
- Remain steady and supportive during emotional conversationsย
- Are a good listener and people go to you for adviceย
- Think strategically and can juggle multipleย priorities at onceย
- Areย goal-drivenย andย thriveย in a fast-paced environmentย
Keyย Responsibilitiesย ย ย
- Work independently to handle a high volume of calls and messages, while pivoting between tasks with easeย
- Engage new inbound leadsย quicklyย via phone, text, and emailย
- Manage and track prospectย pipelineย using lead management softwareย
- Schedule and conduct detailed phone interviews to assess case potentialย
- Qualifyย and signย potential clientsย includingย overcomingย objectionsย using a customer-centric soft sales approachย
- Conduct new client intake and onboardingย inย leadย management softwareย
- Meet our needs for staffing availability - currently seeking a Wednesday-Sunday shift between 9:30am-6pm, following an in-office training period during business hours, M-F from 8:30am-5pm. FULLY REMOTE.ย
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Experience and Professional Backgroundย
- Minimum of 2ย years in sales, customer success, accountย managementย or client onboarding (required)ย
- 1+ย years'ย recentย experienceย in a fast-paced office environment (required)ย
- Spanish fluency (Preferred)ย
- Documented historyย of exceeding goals and metricsย (preferred)ย
- Professional services or B2C experienceย (preferred)ย
- Associate's degree or higher (preferred)ย
Benefits:ย ย
- $25-$30 / hour guaranteed full-timeย
- Quarterly performance-based bonusesย ย
- 401(k)ย + 4% matchingย (after 1 year employment)ย
- 100% employer paid Health, Vision, Dental (buy ups available)ย
- 3 Weeks PTO in year 1, Uncapped PTO in year 4ย
- Employee Assistance Programย
- Commuter/Metro Card Programย ย