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Remote Instacart Customer Service Jobs (NOW HIRING)

Instacart

Senior Machine Learning Engineer, Economist

$207K - $218K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Remote Instacart provides highly market-competitive compensation and benefits in each location ...

Instacart

Marketing Manager II, Media Excellence

$142K - $150K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Experience in retail, consumer tech, or marketplace businesses. #LI-Remote Instacart provides ...

Instacart

Ads AI Analytics Lead II

We work to deliver an essential service that customers rely on to get their groceries and household ... Remote Instacart provides highly market-competitive compensation and benefits in each location ...

Instacart

Director, Compensation

$127K - $175K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Remote Instacart provides highly market-competitive compensation and benefits in each location ...

Instacart

Senior Detection Engineer II

$230K - $242K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Knowledge of machine learning for threat detection #LI-Remote Instacart provides highly market ...

Instacart

Bilingual Customer Experience Specialist

$17.50 - $22.50/hr

We work to deliver an essential service that customers rely on to get their groceries and household ... Wednesday to Sunday, 10:00 AM - 7:00 PM ET #LI-Remote Instacart provides highly market-competitive ...

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Remote Instacart Customer Service information

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$24.5K

$58K

$101K

How much do remote instacart customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote instacart customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a remote Instacart customer service representative?

Remote Instacart Customer Service jobs involve assisting Instacart customers via phone, chat, or email from a home-based location. Employees help resolve issues related to orders, deliveries, payments, and general account support. They work to ensure a positive shopping experience by answering questions, troubleshooting problems, and providing clear information. These roles typically require strong communication skills, customer service experience, and the ability to work independently with reliable internet access.

What skills and qualifications are needed to thrive as a remote Instacart customer service representative?

To thrive as a Remote Instacart Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Experience with CRM platforms, ticketing systems, and online communication tools such as live chat and email is typically required. Empathy, patience, and adaptability are vital soft skills for building rapport and handling a variety of customer concerns. These skills ensure effective resolution of issues, customer satisfaction, and the maintenance of Instacart's reputation in a virtual environment.

What are common challenges faced by remote Instacart customer service representatives, and how can they be managed?

Remote Instacart Customer Service representatives often navigate challenges such as handling high call volumes, resolving complex customer issues, and maintaining effective communication without in-person support. To manage these, it’s important to stay organized, make use of the company’s knowledge base, and communicate clearly with both customers and teammates. Regular virtual team meetings and access to chat support can help address concerns quickly and maintain a sense of connection with colleagues.

What is the difference between Remote Instacart Customer Service vs Remote Uber Eats Customer Support?

AspectRemote Instacart Customer ServiceRemote Uber Eats Customer Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with flexible hours
Employer & Industry UsageInstacart, grocery delivery industryUber Eats, food delivery industry
Common Search & ComparisonYesYes

Both Remote Instacart Customer Service and Remote Uber Eats Customer Support roles involve assisting customers remotely, handling inquiries, and resolving issues. While they share similar credentials and work environments, they serve different industries—grocery vs. food delivery. Understanding these differences helps job seekers find the role that best matches their skills and interests.

Does Remote Instacart Customer Service allow remote work?

Yes, Remote Instacart Customer Service positions are designed to be performed remotely, allowing employees to work from home. These roles typically require good communication skills, a reliable internet connection, and the ability to use customer service tools and platforms. Remote work arrangements are common for this role, providing flexibility for qualified candidates.
More about Remote Instacart Customer Service jobs

What cities are hiring for Remote Instacart Customer Service jobs?

Cities with the most Remote Instacart Customer Service job openings:

What are the most commonly searched types of Instacart Customer Service jobs?

The most popular types of Instacart Customer Service jobs are:

What states have the most Remote Instacart Customer Service jobs?

States with the most job openings for Remote Instacart Customer Service jobs include:

What job categories do people searching Remote Instacart Customer Service jobs look for?

The top searched job categories for Remote Instacart Customer Service jobs are:

Remote Instacart Customer Service jobs near you
Infographic showing various Remote Instacart Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Senior Machine Learning Engineer, Economist

Instacart

Remote

$207K - $218K/yr

Full-time

Posted 9 days ago

Instacart rating

6.9

Company rating: 6.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
As a machine learning engineer in the Economics team, you will build state-of-the-art systems that blend rigorous economic thought with sophisticated machine learning algorithms to tackle some of the company's most challenging problems. Working in a horizontal team, you will have the opportunity to collaborate closely with partners across multiple functions to operate on a highly diverse set of problems, contributing both economic and engineering expertise in a fast-paced environment filled with exciting opportunities for technically-minded economists.
The Economics team at Instacart works on a range of interesting and challenging problems across our platform, from aligning the incentives in our multi-sided marketplace to analyzing the role of prices and product placement in our customers' decision-making. Some of the core areas of focus for our team include matching and logistics, online advertising, uplift and long-term value modeling, and general causal inference. Check out this blog post to learn more.
About the Job
  • Design, develop, and deploy machine learning solutions to tackle the many economic challenges in our complex marketplace.
  • Collaborate closely with product managers, data scientists, and other engineers to deeply understand business needs and create impactful solutions.
  • Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models.
  • Be an active member of the Economics team, sharing learnings, best practices, and research across domains while refining and advancing our algorithms.
About You
We are open to hiring either a Machine Learning Engineer II, Economist (fresh PhD graduate) or a Senior Machine Learning Engineer I, Economist (post-PhD industry experience).
Minimum Qualifications
  • Graduate Degree (Masters or PhD) in Economics or a closely related field
  • A blend of economic theory, applied econometrics, and business skills that let you jump into a fast-paced environment and contribute from day one.
  • Experience applying causal inference methodologies to both observational and experimental datasets.
  • An understanding of machine learning algorithms and techniques.
  • Strong programming skills (Python) and fluency in data manipulation (SQL, Pandas) and machine learning tools (e.g., scikit-learn, XGBoost).
  • Excellent communication skills (both verbal and written).
  • Self-motivation and a strong sense of ownership.

For Senior Machine Learning Engineer I, Economist hires, we also expect:
  • 1-3 years of industry experience in a similar position.
  • Experience putting machine learning models into production environments.
  • Experience with cloud computing and related ML infrastructure.
Preferred Qualifications
  • A PhD in Economics or a closely related field with a focus on data-intense problems.
  • Intern experience in related roles.
  • Experience with large language models and generative AI, both on the algorithm side as well as a day-to-day tool.
  • Experience with uplift modeling, contextual bandits, and/or heterogeneous treatment effect estimation.

#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$207,000-$218,500 USD
WA
$198,000-$209,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$190,000-$200,500 USD
All other states
$173,000-$182,500 USD

What Instacart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Instacart

Sourced by ZipRecruiter

Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

2012

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