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Remote Fan Experience Jobs (NOW HIRING)

Zscaler

Senior Manager, Brand Buzz, Data & Policy

This is a US remote role, reporting to the VP Corporate Communications in the Marketing ... You will be the storyteller behind our Aston Martin Formula One partnership-mining fun facts, fan ...

Jump Inc

Join the Jump Engineering Talent Pool

Jump is transforming the live sports experience with the only end-to-end fan engagement platform ... We're a remote-first team driven by core values -begin and build with trust, play like the underdog ...

Jump

Join the Jump Engineering Talent Pool

Jump is transforming the live sports experience with its unique fan engagement platform designed for sports teams and venues. They are seeking talented engineers to join their remote-first team ...

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Remote Fan Experience information

What is a remote fan experience?

Remote Fan Experience jobs involve engaging with fans and customers virtually to enhance their interaction with a brand, event, or team. These roles typically include responsibilities like answering fan inquiries, moderating online communities, providing virtual event support, and creating memorable digital experiences. The goal is to ensure fans feel valued and connected, even when they're not physically present. Remote Fan Experience professionals often use chat, email, video calls, and social media to communicate and engage with audiences.

How does a remote fan experience role typically collaborate with other departments to enhance virtual event engagement?

In a Remote Fan Experience role, collaboration with marketing, customer support, and event production teams is common. You may coordinate with marketing to promote virtual events, work with customer support to address fan inquiries, and partner with production to ensure a seamless online experience. This cross-functional teamwork helps deliver engaging and memorable experiences for fans, even from afar. Regular communication and adaptability are key, as each event may present different challenges and opportunities for creative problem-solving.

What are the key skills and qualifications needed to thrive as a remote fan experience specialist, and why are they important?

To excel as a Remote Fan Experience Specialist, you need strong customer service skills, problem-solving abilities, and often a background in communications or hospitality. Familiarity with CRM platforms, helpdesk software, and online ticketing systems is typically required. Exceptional written communication, a positive attitude, and the ability to remain calm under pressure are valuable soft skills in this role. These skills ensure fans receive prompt, engaging support and create memorable interactions that enhance brand loyalty and satisfaction.

What is the difference between Remote Fan Experience vs Remote Customer Service Representative?

AspectRemote Fan ExperienceRemote Customer Service Representative
Required CredentialsCustomer service skills, basic tech knowledgeCustomer service skills, communication skills
Work EnvironmentSports/entertainment industry, fan engagement platformsVarious industries, call centers, support platforms
Employer & Industry UsageSports teams, entertainment companies, event organizersRetail, telecom, tech companies, service providers
Common Search & ComparisonYesYes

Remote Fan Experience roles focus on engaging sports or entertainment fans through digital platforms, often requiring knowledge of the industry and fan engagement tools. Remote Customer Service Representatives handle general customer inquiries across various industries, emphasizing communication skills and problem-solving. While both roles involve remote communication, Remote Fan Experience positions are specialized in entertainment and fan interaction, whereas Customer Service Representatives serve broader customer needs across sectors.

More about Remote Fan Experience jobs

What cities are hiring for Remote Fan Experience jobs?

Cities with the most Remote Fan Experience job openings:

What are the most commonly searched types of Fan Experience jobs?

The most popular types of Fan Experience jobs are:

What states have the most Remote Fan Experience jobs?

States with the most job openings for Remote Fan Experience jobs include:

What job categories do people searching Remote Fan Experience jobs look for?

The top searched job categories for Remote Fan Experience jobs are:

Remote Fan Experience jobs near you
Infographic showing various Remote Fan Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Manager, Brand Buzz, Data & Policy

Zscaler

Remote

Full-time

Posted 23 days ago

Job description

Role

We are looking for a Senior Manager, Brand Buzz, Data & Policy Communications to join our team. This is a US remote role, reporting to the VP Corporate Communications in the Marketing & Communications department. We are seeking a creative, detail-oriented communicator who can turn brand moments into buzz, data into stories, and public sector engagement into visibility. You will be the storyteller behind our Aston Martin Formula One partnership-mining fun facts, fan experiences, and behind-the-scenes moments for press and social-while also building out our data storytelling and public sector communications engine. This is a dynamic role for someone equally comfortable pitching a lifestyle reporter on an F1 paddock experience and building a data visualization on seasonal cybersecurity trends.

What you'll do (Role Expectations)

  • Own PR strategy and execution for our Aston Martin Formula One partnership

  • Identify and pitch fun facts, behind-the-scenes content, and fan/customer experiences tied to race weekends and the broader partnership

  • Coordinate with the F1 team, agency partners, and internal stakeholders to surface newsworthy moments in real time

  • Build a content calendar around the F1 race season, tying company milestones to race weekends

  • Manage media and influencer experiences (paddock tours, hospitality, race-day activations)

Who You Are (Success Profile)

  • You thrive in ambiguity and are comfortable building the path as you walk it, viewing dynamic environments as the raw material to build something meaningful.

  • You act like an owner with a passion for the mission that fuels your bias for action, navigating seamlessly between high-level strategy and hands-on execution.

  • You are a high-trust collaborator who embraces a challenge culture by giving and receiving feedback with clarity and respect to earn trust and elevate the team.

  • You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results quickly in a fast-paced environment.

  • You are driven by innovation, bringing a deep curiosity to solving complex challenges and leveraging technology to accelerate transformation.

What We're Looking for (Minimum Qualifications)

  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

  • 5+ years in PR, communications, or content marketing, ideally in B2B tech

  • Strong storytelling instincts with the ability to find the fun in a brand partnership and the story in a dataset

  • Experience with data visualization or working alongside design teams to produce them

  • Comfort working with public sector or highly regulated audiences

  • Excellent writing and media relations skills

What Will Make You Stand Out (Preferred Qualifications)

  • Sports/entertainment partnership marketing experience (e.g., motorsport, esports)

  • Familiarity with cybersecurity or tech industry data trends

  • Public sector or government affairs communications background

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