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Remote Fan Experience Jobs in California (NOW HIRING)

Sivana

Freelance Garment Specialist

Carlsbad, CA · On-site +1

$70K - $120K/yr

Design, Fit, and Production Wizard We're a tight-knit team that's part office, part remote, and 100 ... Build tech packs so clear and detailed they deserve their own fan club. * Help us set up a smooth ...

CoreWeave

Sr. Manager, White Space Design

Sunnyvale, CA · On-site +1

Direct experience with data center white space infrastructure systems, including PDUs, RPPs, busways, branch circuits, hot aisle containment systems, remote CDUs, fan walls, and high-density cooling ...

ZipRecruiter

Sr. Product Manager, SMB

Santa Monica, CA · On-site +1

$175K - $235K/yr

Deep experience building business-facing products at scale * AI/ML Fluency: You aren't just a fan ... A fun environment where work-life balance is valued #LI-Remote The US base salary range for this ...

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All JobsFan Experience JobsRemote Fan Experience JobsRemote Fan Experience Jobs in California

Remote Fan Experience information

What is a remote fan experience?

Remote Fan Experience jobs involve engaging with fans and customers virtually to enhance their interaction with a brand, event, or team. These roles typically include responsibilities like answering fan inquiries, moderating online communities, providing virtual event support, and creating memorable digital experiences. The goal is to ensure fans feel valued and connected, even when they're not physically present. Remote Fan Experience professionals often use chat, email, video calls, and social media to communicate and engage with audiences.

How does a remote fan experience role typically collaborate with other departments to enhance virtual event engagement?

In a Remote Fan Experience role, collaboration with marketing, customer support, and event production teams is common. You may coordinate with marketing to promote virtual events, work with customer support to address fan inquiries, and partner with production to ensure a seamless online experience. This cross-functional teamwork helps deliver engaging and memorable experiences for fans, even from afar. Regular communication and adaptability are key, as each event may present different challenges and opportunities for creative problem-solving.

What are the key skills and qualifications needed to thrive as a remote fan experience specialist, and why are they important?

To excel as a Remote Fan Experience Specialist, you need strong customer service skills, problem-solving abilities, and often a background in communications or hospitality. Familiarity with CRM platforms, helpdesk software, and online ticketing systems is typically required. Exceptional written communication, a positive attitude, and the ability to remain calm under pressure are valuable soft skills in this role. These skills ensure fans receive prompt, engaging support and create memorable interactions that enhance brand loyalty and satisfaction.

What is the difference between Remote Fan Experience vs Remote Customer Service Representative?

AspectRemote Fan ExperienceRemote Customer Service Representative
Required CredentialsCustomer service skills, basic tech knowledgeCustomer service skills, communication skills
Work EnvironmentSports/entertainment industry, fan engagement platformsVarious industries, call centers, support platforms
Employer & Industry UsageSports teams, entertainment companies, event organizersRetail, telecom, tech companies, service providers
Common Search & ComparisonYesYes

Remote Fan Experience roles focus on engaging sports or entertainment fans through digital platforms, often requiring knowledge of the industry and fan engagement tools. Remote Customer Service Representatives handle general customer inquiries across various industries, emphasizing communication skills and problem-solving. While both roles involve remote communication, Remote Fan Experience positions are specialized in entertainment and fan interaction, whereas Customer Service Representatives serve broader customer needs across sectors.

What are the most commonly searched types of Fan Experience jobs in California?

The most popular types of Fan Experience jobs in California are:

What are popular job titles related to Remote Fan Experience jobs in California?

For Remote Fan Experience jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Fan Experience jobs in California look for?

The top searched job categories for Remote Fan Experience jobs in California are:

What cities in California are hiring for Remote Fan Experience jobs?

Cities in California with the most Remote Fan Experience job openings:

Remote Fan Experience jobs near you
Infographic showing various Remote Fan Experience job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Brand Manager - Live Content and Seasonal Marketing

PlayStation Global

San Mateo, CA • On-site, Remote

Full-time

Re-posted 5 days ago

Job description

We are seeking a Brand Manager - Live Content and Seasonal Marketing to lead the marketing strategy and execution of live content, player engagement, retention, and lifecycle initiatives across the MLB The Show.

This role serves as the bridge between annual launch campaigns and year-round player engagement, ensuring that marketing efforts continue to drive participation, retention, excitement, and community engagement throughout the baseball season. The Manager will drive integrated lifecycle strategies across owned, earned, and paid channels, connecting in-game content, real-world baseball moments, and marketing activations cohesively.

The ideal candidate combines strategic thinking, player empathy, campaign execution experience, a passion for live-service gaming, and a deep understanding of baseball culture.

Location: ideally in San Diego or Bay Area, however open to remote candidates within US.

If candidate is fully remote, outside of San Diego or Bay Area, business travel will be expensed, however moments that matter and sync weeks will not be covered by the business.


Responsibilities

Live Content Strategy

  • Own the integrated live content marketing calendar across MLB The Show.
  • Develop marketing strategies supporting seasonal content, roster updates, content programs, special events, and major baseball moments.
  • Partner with development, product, and content teams to align marketing opportunities with the live content roadmap to ensure consistent content cadence that drives sustained engagement across the lifecycle.

Customer Engagement & Lifecycle Marketing

  • Develop player engagement strategies across the customer lifecycle.
  • Identify opportunities to improve onboarding, retention, reactivation, and long-term engagement.
  • Partner with CRM, social, community, and owned-channel teams to execute engagement initiatives.
  • Partnership on the product lifecycle and post launch promo strategy and schedule

Paid Media

  • Lead paid media strategy for live service initiatives, parntering with media teams to define targeting, messaging, budget allocation, and channel mix.
  • Optimize performance across acquisition and reactivation (ROAS, CPA, conversion).
  • Ensure paid media is integrated with lifecycle, content, and product beats.


Baseball Culture, Tentpole Event Activation, & Fan Engagement

  • Monitor MLB storylines, player performances, major league events, and fan conversations.
  • Identify opportunities to connect real-world baseball moments with in-game content and marketing campaigns.
  • Own marketing activation for key tentpole events (e.g. All-Star Game, Postseason, major cultural moments).
  • Serve as an advocate for the MLB The Show player and baseball fan perspective within marketing planning discussions.

Launch-to-Live Planning

  • Lead development of launch-to-live strategies and first 30/60/90-day engagement plans.
  • Ensure launch campaigns create momentum that carries into ongoing live-service engagement.

Performance, Experimentation, & Insights

  • Partner with analytics teams to evaluate campaign performance and player behavior.
  • Develop recommendations based on engagement data and campaign results.
  • Lead campaign post-mortems and learning reviews.

Required Qualifications

  • 5+ years of experience in gaming, sports marketing, brand marketing, product marketing, lifecycle marketing, or related disciplines.
  • Demonstrated knowledge of MLB The Show and its game modes, content structure, and player community.
  • Strong passion for baseball and familiarity with Major League Baseball players, teams, storylines, and season structure.
  • Experience supporting live-service video games, ongoing content programs, and customer engagement initiatives.
  • Strong analytical mindset and comfort working with data.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications

  • Experience with player retention, CRM, or lifecycle marketing programs.
  • Experience working with sports, entertainment, or gaming communities.
  • Experience partnering with analytics and community teams to inform marketing decisions.

Success Metrics

  • Quality and effectiveness of live content marketing programs
  • Retention and reactivation performance (Active Users, return rate, engagement trends)
  • Player engagement across live content beats
  • Integration of real-world baseball moments into marketing initiatives
  • Effectiveness of tentpole event activations
  • Post-launch engagement health
  • Stakeholder satisfaction and cross-functional alignment

Apply