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Manager Fan Experience Jobs in California (NOW HIRING)

Umusic

Manager, Fan Engagement FONO

Los Angeles, CA · On-site

How you'll CREATE: * Fan Sentiment Monitoring and Social Listening: To be able to track ... Experience: +3 years in digital marketing, community management, or CRM within the music or ...

Gondola

Manager, Fan Development & Marketing

San Diego, CA · On-site

$60 - $80/hr

# Manager, Fan Development & Marketing## • ### @sandiegowavefcPosted on 4/7/2026 • Full-time## * ... Please submit your resume and cover letter detailing your relevant experience and why you are the ...

New

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28/hr

Born from a fan-focused frame of mind, our technology empowers large-scale events, music venues ... Escalate account or client-level concerns to the Client Experience Manager or Technical Solutions ...

hello82

[SD] Fan Space Associate

San Diego, CA · On-site

Since 2019, we've built a platform at the intersection of music, culture, and fan experience ... Time Management skills * High school diploma or higher * Experience working with Excel and/or ...

hello82

[LA] Fan Space Associate

Los Angeles, CA · On-site

$19/hr

Since 2019, we've built a platform at the intersection of music, culture, and fan experience ... Time Management skills * High school diploma or higher * Experience working with Excel and/or ...

AEG

LA Kings - Fan Service Coordinator

El Segundo, CA · On-site

$21 - $26.75/hr

The Fan Experience Coordinator will be responsible for supporting the Ticket Sales and Service Department including service activation, group experiences, VIP club coordination, and event management.

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Manager Fan Experience information

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.

How does a Manager Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

What are the most commonly searched types of Fan Experience jobs in California?

The most popular types of Fan Experience jobs in California are:

What cities in California are hiring for Manager Fan Experience jobs?

Cities in California with the most Manager Fan Experience job openings:

Manager Fan Experience jobs near you

Manager, Fan and Team Member Experience

Intuit Dome

Inglewood, CA • On-site

$19.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Do you want to help reinvent the fan and employee experience? If so, you might be a great match to manage the efforts to build our Fan and Team Member Experience program at Intuit Dome and KIA Forum.
We are seeking an experienced and service minded Fan and Team Member Experience Manager who is adept at designing, planning and implementing customer service programs and best practices. This position will focus heavily on the entire fan and employee experience, incorporating new technology into a seamless experience for fans, season ticket members, and all arena team members. This role will lead 450+ fan experience team members and work closely with all departments and service partners on the team member experience.
This is a full-time role based in Inglewood, CA and is eligible for our competitive benefit offering including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more. Due to the nature of this industry, you must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games.
What You Will Do
  • Oversees and supports all event day technology operational roles, including ticket greeting, ticket redemption, operating digital systems, providing app support, access control, and directional support, ensuring staff are trained on the operational functionality of all applicable hardware and software systems with a focus on efficiency, accuracy and user support to enhance the fans journey.
  • Equips all Fan Experience team members with uniform, equipment, tools and knowledge needed to confidently assist all fans with digital solutions, app navigation, account trouble shooting and general inquiries - fostering a tech-forward and fan-centric service culture.
  • Demonstrates advanced technical troubleshooting abilities, including diagnosing issues with the software platforms, event-day systems, and digital tools used in fan operations and communication workflows.
  • Utilizes and manages phone tree systems and CRM platforms to monitor fan communications, ensuring timely, accurate, and empathetic responses that align with organizational standards. Analyzes communication data to identify trends, improve response protocols, and enhance training strategies.
  • Leads event-based Fan Experience staff consisting of 450+ team members to help expedite entry and ensure that fans can connect to the event with minimal distraction.
  • Conducts ongoing observations and analysis of fan experiences. Manages survey platforms, secret shoppers, focus groups, and review fan touchpoints to drive improvements throughout the company.
  • Resolves fan and season ticket member complaints using high level problem-solving skills.
  • Manages budgets, staffing levels, and departmental policies and procedures.
  • Manages programs for accommodation of fans and employees with disabilities or special needs, including infant care and sensory rooms.
  • Tracks, manages and executes the lost and found program.
  • Manage Fan Experience hiring events, team member onboarding, communications, scheduling and payroll.
  • Manage the Rewards and Recognition Program for all in-house team members and service partners.
  • Manages the team member entrance and breakroom processes, which includes access control, timekeeping, nametag distribution, and team member surprises and delights.
  • Performs other fan and team member experience department tasks as assigned.

Your Background, Skills, and Qualification
  • Three years direct industry experience in Guest Services/customer service-related field.
  • Demonstrates the ability to design and deliver training materials, including onboarding guides, SOPs, and scenario-based learning modules.
  • Technologically proficient; comfortable navigating software platforms, CRM systems, mobile apps, and event-day operational tools.
  • Experience using phone tree systems and CRM platforms to monitor and manage fan communications, ensuring timely and accurate responses.
  • Supervisory and management experience with an event-based work force.
  • Possess a thorough knowledge of sports & entertainment venue event planning and related activities.
  • Knowledge of current standards and best practices in assisting fans with disabilities.
  • Experience using ABI for timekeeping, scheduling and payroll.
  • Excellent organizational, project management, and time management skills.
  • Strong communication, presentation, and interpersonal skills.
  • Knowledge of public assembly facility management.
  • Experience with budgeting and creating event staffing estimates.
  • Ability to adapt to change and handle multiple projects simultaneously.
  • Demonstrated leadership and team management abilities.
  • Knowledge of relevant legal and compliance regulations.
  • Ability to resolve fan concerns expeditiously and independently.

LA Clippers' OR Intuit Dome's Approach to Technology & Innovation
At the LA Clippers OR Intuit Dome, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience.
About Intuit Dome:
Opened in August 2024, Intuit Dome is the new home of the LA Clippers and will host hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans' expectations for live experiences and change the music landscape in Los Angeles.
Host of the 2026 NBA All-Star game and Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.
Compensation
  • $90,000 - $100,000 annual compensation. Compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience.
  • The role is classified as exempt.

Benefits and Perks
We offer a competitive benefits program, including:
  • Medical, Dental and Vision plans
  • 401(k) plan with company contribution
  • Wellbeing Allowance of up to $1,000 per year
  • Paid vacation and sick time
  • Paid parental leave
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Company-paid Long Term Disability insurance
  • Company-paid Life and AD&D Insurance
  • Voluntary Life Insurance options for employee, spouse and children
  • Employee Assistance Program
  • Mind health support via Modern Health and Headspace

The LA Clippers and Intuit Dome are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
To view our employment privacy policy, please visit https://www.nba.com/clippers/california-employment-privacy-policy
Halo Sports & Entertainment uses E-Verify to confirm the identity and employment eligibility of all new hires.

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