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Remote Epic Go Live Support Jobs (NOW HIRING)

Mondo

Epic Cheers PM

Charlotte, NC · Remote

$75 - $110/hr

Remote (must be available for 7:00 AM EST meetings) Start Date: ASAP Duration: Contract, 6-month ... go-live readiness • Support automated patient engagement workflows, including patient-facing ...

InstantServe LLC

Beaker Principal Trainer (Epic)

Support go-live activities and post-go-live optimization initiatives * Ensure compliance with organizational policies, regulatory standards, and Epic training requirements Required/Desired Skills ...

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). * Develop and ...

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Remote Epic Go Live Support information

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How much do remote epic go live support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote epic go live support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are some common challenges faced by Remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are the key skills and qualifications needed to thrive as a Remote Epic Go Live Support specialist, and why are they important?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
More about Remote Epic Go Live Support jobs
What cities are hiring for Remote Epic Go Live Support jobs? Cities with the most Remote Epic Go Live Support job openings:
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Remote Epic Go Live Support jobs near you
Infographic showing various Remote Epic Go Live Support job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, 8% Part Time, 3% Temporary, and 32% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Epic Cheers PM

Epic Cheers PM

Mondo

Charlotte, NC • Remote

$75 - $110/hr

Contractor

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Project Lead II
Location-Type: Remote (must be available for 7:00 AM EST meetings)
Start Date: ASAP
Duration: Contract, 6-month with auto-renewal
Compensation Range: $75/hr - $110.00/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship
Job Description:
The client is seeking experienced Project Lead II candidates to manage full-cycle Epic module implementations and healthcare IT rollouts, delivering structured, best-practice-driven project execution across multiple high-priority workstreams.
Job Summary
•Lead end-to-end Epic Hello World implementation, ensuring best-practice configuration and structured departmental rollout from day one
•Manage the Cheers module implementation from initiation through go-live, coordinating stakeholders and workstream activities
•Define and communicate rollout structure, identifying all impacted departments and configuration requirements for assigned modules
•Drive project timelines, track milestones, and escalate risks to program leadership in a timely manner
•Coordinate cross-functional teams to align on implementation decisions, scope changes, and go-live readiness
•Support automated patient engagement workflows, including patient-facing texting configurations where applicable
•Collaborate with program management and workstream leads to ensure cohesive delivery across parallel implementation tracks
Minimum Requirements:
•Demonstrated experience managing Epic module implementations from initiation through go-live
•Strong familiarity with Epic project management best practices, configuration processes, and departmental coordination
•Experience in healthcare IT environments with the ability to navigate clinical and operational stakeholder groups
•Ability to work remotely and consistently attend early morning EST meetings
Preferred Qualifications:
•Prior experience with Epic Hello World or patient engagement module rollouts
•Prior experience with Epic Cheers module implementation
•Epic certification(s) in a relevant application or project management track
•Familiarity with Radiology, Radiance, or Willow modules
•Background in automated patient communication or texting platform integrations within Epic