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Remote Epic Go Live Support Jobs in Vermont (NOW HIRING)

Galen

Data Migration Project Manager

Burlington, VT · On-site +1

$119K/yr

We're searching for a remote or office-based Data Migration Project Manager to join our team, so ... Go live support on weekends and in the evening is required occasionally. * Sincere interest in ...

OhMD

AI Agent Product Manager

Burlington, VT · On-site +1

Burlington, VT (hybrid) or remote About OhMD OhMD is an AI patient communication platform used by ... end to end, with support. Ship changes to live agent behavior. * Weeks 9-12: Own go-lives ...

Fisher Organization

Entry-Level Remote Sales

Barre, VT · Remote

Coach and support a team of agents to reach and exceed performance goals Lead by example through ... Motivated go-getters who want to grow personally and professionally Purpose-driven individuals who ...

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Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are popular job titles related to Remote Epic Go Live Support jobs in Vermont?

For Remote Epic Go Live Support jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Remote Epic Go Live Support jobs in Vermont look for?

The top searched job categories for Remote Epic Go Live Support jobs in Vermont are:

What cities in Vermont are hiring for Remote Epic Go Live Support jobs?

Cities in Vermont with the most Remote Epic Go Live Support job openings:

Remote Epic Go Live Support jobs near you

Data Migration Project Manager

Galen

Burlington, VT • On-site, Remote

$119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Manage healthcare data migration projects to ensure successful delivery within scope, timelines, and Statements of Work.

  • Coordinate cross-functional teams and project activities to maintain alignment on priorities, dependencies, and readiness.

  • Lead client communications, project meetings, and status reporting to drive stakeholder engagement and informed decision-making.

Job description


RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

 

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a remote or office-based Data Migration Project Manager to join our team, so that we can deliver successful healthcare data migration projects that help our clients maximize the value of their healthcare data while supporting safer patient care. The Data Migration Project Manager will independently lead complex healthcare data migration engagements by managing project scope, timelines, risks, stakeholder communications, and delivery readiness to ensure consistent project success and exceptional client outcomes.

How You'll Spend Your Time

  • Managing healthcare data migration projects to ensure successful delivery within approved scope, timelines, and Statements of Work.
  • Coordinating cross-functional teams and project activities in order to maintain alignment on priorities, dependencies, and project readiness.
  • Leading client communications, project meetings, and status reporting to drive stakeholder engagement and informed decision-making.
  • Monitoring project risks, scope changes, decisions, and validation readiness in order to proactively identify issues and support successful project outcomes.
  • Developing project plans, documentation, and process improvements to promote delivery consistency, operational excellence, and client satisfaction.

What Kind of Things We're Most Interested in You Having

  • 3+ years of experience in project management within healthcare technology, professional services, consulting, software implementation, or a related technical environment.
  • Proven success in managing complex client-facing projects involving multiple stakeholders, competing priorities, and critical delivery milestones.
  • In-depth knowledge of project planning, scope management, risk mitigation, stakeholder communication, and project delivery methodologies.
  • Ability to work remotely within the United States or from our Burlington, VT, Boston, MA, or Chicago, IL offices, with occasional travel as needed. Go live support on weekends and in the evening is required occasionally.
  • Sincere interest in healthcare technology and helping healthcare organizations improve outcomes through successful technology adoption and data management initiatives.
  • A knack for working collaboratively within cross-functional teams while independently maintaining accountability for project execution and results.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.